Sune Bews
Bellville
Summary
Dynamic FOH Manager with a proven track record at Ocean Creek Spur, excelling in guest relations and complaint handling. Enhanced operational efficiency through innovative reservation processes and staff training, resulting in increased repeat business. Skilled in food safety compliance and adept at fostering strong team performance to deliver exceptional dining experiences.
Overview
3
3
years of professional experience
2
2
Languages
Work History
FOH Manager
Ocean Creek Spur
02.2025 - 09.2025
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
FOH Manager
Panarottis
02.2024 - 02.2025
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Performed cash handling activities and secured nightly bank deposits.
- Managed staff schedules and maintained adequate coverage for all shifts.
Receptionist Administrator
C-Tech Precision Automotive
01.2023 - 01.2024
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Arranged meetings and appointments and updated records to assist management.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
Education
High School Diploma -
Bellville High School
Bellville 04.2001 -
Skills
Guest relations
Complaint handling
Scheduling staff
Reservation handling
Point of sale systems
Table management
Hygiene standards
Staff management
Food safety compliance
Timeline
FOH Manager
Ocean Creek Spur
02.2025 - 09.2025
FOH Manager
Panarottis
02.2024 - 02.2025
Receptionist Administrator
C-Tech Precision Automotive
01.2023 - 01.2024
High School Diploma -
Bellville High School
04.2001 -
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