Summary
Overview
Work History
Education
Skills
Timeline
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Sundesh Singh

Sundesh Singh

Associate Branch Manager
Johannesburg

Summary

Dynamic Branch Manager at FNB with a proven track record of enhancing customer satisfaction and driving sales growth. A dedicated team player skilled in implementing innovative strategies and optimizing operations. Successfully led initiatives that improved service quality and increased profitability, fostering strong client relationships and mentoring high-performing teams.

Overview

11
11
years of professional experience

Work History

Branch Manager

FNB
03.2024 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Executed efficient strategies leading to consistent target achievement.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Consulted customers to boost product sales and services.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.

Local Market Sales and Service Manager

FNB
01.2023 - 03.2024
  • Maximized profitability by analyzing sales trends and adjusting pricing strategies accordingly.
  • Led an organizational change initiative focused on creating a more agile and responsive business model.
  • Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
  • Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
  • Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
  • Developed a high-performing sales team through effective coaching, mentoring, and performance management.
  • Collaborated with cross-functional teams to design and execute successful marketing campaigns that drove sales growth.
  • Drove successful negotiation efforts with suppliers to secure favorable pricing agreements, ultimately reducing overall costs.
  • Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
  • Managed budget allocation for the department, ensuring optimal resource utilization for maximum return on investment.
  • Expanded the company''s market presence by identifying and pursuing new business opportunities, resulting in increased revenue growth.
  • Spearheaded continuous improvement initiatives aimed at enhancing operational efficiency across all aspects of the business unit.
  • Optimized inventory management system to reduce costs and improve product availability for customers.
  • Cultivated partnerships with industry influencers, resulting in increased brand awareness and improved market positioning.
  • Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
  • Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
  • Launched targeted promotions that attracted new customers and increased repeat business from existing clientele.
  • Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Took ownership of customer issues and followed problems through to resolution.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.

Growth Specialist

FNB
08.2014 - 01.2023
  • Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
  • Designed customized data collection models for specific visualization tasks.
  • Created data analysis tools to allow teams to query acquired information for unique details.
  • Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
  • Streamlined company operations by identifying areas of inefficiency and proposing actionable solutions.
  • Spearheaded initiatives aimed at boosting employee morale and job satisfaction, contributing to a positive work environment.
  • Developed strong client relationships, ensuring satisfaction and fostering long-term partnerships.
  • Expanded clientele reach through effective networking at industry events, increasing referrals and new business prospects.
  • Mentored junior team members to improve their skills, resulting in increased productivity and overall team success.
  • Provided valuable insights to executive teams for informed decision-making through comprehensive data analysis.
  • Influenced product development direction using market research findings, ensuring alignment with consumer needs.

Education

Higher Diploma - Banking Sales And Service

Milpark Business School
Johannesburg
01.2018

Certificate - Sales And Service

Cornerstone
Johannesburg
01.2016

Skills

Teamplayer

Timeline

Branch Manager

FNB
03.2024 - Current

Local Market Sales and Service Manager

FNB
01.2023 - 03.2024

Growth Specialist

FNB
08.2014 - 01.2023

Higher Diploma - Banking Sales And Service

Milpark Business School

Certificate - Sales And Service

Cornerstone

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Sundesh SinghAssociate Branch Manager