Sumenran Pillay

• Consistently strive to exceed and meet annual sales and revenue targets by developing and implementing strategic sales and growth plans aligned with business objectives and budget goals.
• Built and maintained strong, long-term relationships with new and existing clients, driving portfolio growth and client retention across diverse banking segments.
• Led and inspired a high-performing team of senior banking advisors to drive FX sales, promote product adoption, and educate clients on foreign exchange solutions—maximising client exposure to the full suite of FX products offered and delivering tailored solutions.
• Collaborate closely with banking advisors, channel heads, and executive leadership to align FX sales initiatives with broader strategic objectives, ensuring consistent revenue growth, and market penetration.
• Proactively reached out to potential customers via telephone, email, and in-person engagements to generate new business and strengthen client relationships.
• Proactively pursued and manage leads through the full sales cycle, driving Forex product adoption and retention through competitive pricing and client-focused solutions.
• Analyze market and competitor trends to develop strategies that entrench clients within the FirstRand ecosystem and minimize client attrition.
• Obsessed with delivering meaningful outcomes for both clients and the organisation, with a proven ability to lead and develop high-performing teams.
• Committed to coaching, mentoring, and empowering others to achieve key performance indicators and exceed targets in a dynamic and competitive market.
• Fostered a collaborative team environment, promoting continuous learning, innovation, and a passion for sales excellence.

Reference: Reginald Mothubakgang

Contact number: 082 464 1019

• Understand, read and anticipate the market and clients needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Processing of inward and outward SWIFT transfers for individual and business account holders.
• Solve client's queries regarding their Forex transfers within agreed SLA.
• Deliver exceptional service that exceeds customers' expectations through proactive measures.
• Appropriate solutions.
• Assist client with special pricing on exchange rates on all segments at FNB.
• Comply work flow once completed and access for gaps and how to increase revenue.
• Help maintain existing client and bring in client using competitors.
• Maximize Business Portfolio cross sell opportunities and strengthen client relationships.
• Information complied after every campaign with summaries completed and submitted to manager to assess.

Reference: Donovan Artman

Contact Number: 084 308 7262

• Selling of FNB personal and business banking products to existing and new clients.
• Ensuring to achieve the daily and monthly Key performance indicators as discussed Acquiring and updating information accurately, on FNB outbound systems and HOGAN.
• Resolving customers Complaints and escalating when necessary.
• Ensuring to achieve the daily and monthly Key performance indicators as discussed.

Reference: Judy Chetty

Contact Number: 011 649 0349