Sumedtria Kleyn

• Scheduled and planned meetings and conferences to enhance operational efficiency.
• Served as executive assistant to CEO, managing multiple priorities effectively.
• Supervised executive calendars, coordinating with administrative team for seamless workflow.
• Provided comprehensive meeting support by preparing agendas and recording minutes.
• Arranged travel, visas, and itineraries for smooth executive trips.
• Greeted guests and customers, addressing inquiries or directing concerns appropriately.
• Managed incoming mail distribution, ensuring confidentiality of sensitive information.
• Drafted correspondence and documents, conducting research and initiating communications when necessary.

• Typed, formulated and prepared reports, presentations and correspondence for managers.
• Maintained extensive knowledge of company information and manager's schedule to provide updates and information to directors when needed.
• Cultivated an extensive knowledge of manager's preferences, requirements and schedule to provide best possible support and service.
• Acted as the first point of contact for managers by answering all correspondence, emails and phone calls.
• Managed appointments on behalf of managing director, often controlling access to managers when booking appointments and scheduling meetings.
• Organised events and conferences when required by managing directors, completing tasks including booking venues, inviting guests and coordinating catering.
• Managed bookings and arranged travel, transport and accommodation on behalf of directors when needed, making arrangements based on preferences and requests.
• Attended meetings with managers to take minutes, as well as providing support on company information to manager.
• Stayed on top of appointments and tasks to promptly remind managers of important jobs and deadlines.
• Generated reports using Microsoft Excel spreadsheets.
• Ran errands, including shopping for groceries and collecting dry cleaning.
• Organised personal and professional calendars, including reminders and updates for upcoming meetings and events.
• Screened incoming telephone calls and PR enquiries, directing them through appropriate communication channels.
• Generated and distributed invoices to obtain fee payments.
• Directed and actioned incoming and outgoing correspondence, including postal mail, email and faxes.
• Documented and shared weekly meeting minutes.
• Gathered and compiled relevant information and materials to facilitate adequate briefing to employers prior to meetings.
• Prioritised workload and managed multiple conflicting deadlines with attention to detail and within set timelines.

Programs used: Excel, Word, Sage Accounting, Outlook, teams

Reason for leaving: Retrenchment

• Assisting with month end
• Banking
• Reconciliations
• Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
• Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
• Collaborated closely with other managers to smooth and improve office operations.
• Managed client correspondence, order tracking and data communications.
• Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR).
• Managed client communications by answering phones and corresponding through email.
• Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
• Scheduled appointments and maintained master calendar.
• Oversaw day-to-day office operations such as organizing correspondence, managing incoming calls and creating business records.
• Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
• Liaised directly with customers to meet needs and maintain satisfaction.
• Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.

Programs used Microsoft office (Excel ,PowerPoint ,Word ,Outlook ,Teams)

Reason for wanting to leave: Retail hours

• Generated and distributed invoices to obtain fee payments.
• Ran errands, including shopping for groceries and collecting dry cleaning.
• Screened incoming telephone calls and PR enquiries, directing them through appropriate communication channels.
• Organised personal and professional calendars, including reminders and updates for upcoming meetings and events.
• Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
• Directed and actioned incoming and outgoing correspondence, including postal mail, email and faxes.
• Documented and shared weekly meeting minutes.
• Prioritised workload and managed multiple conflicting deadlines with attention to detail and within set timelines.
• Edited and finalised letters before distribution to check for clarity and accuracy.
• Gathered and compiled relevant information and materials to facilitate adequate briefing to employers prior to meetings.
• Identified depleted items, requested supplies and submitted purchase orders to maintain good stock levels.
• Supported HR with employee hiring and leaving processes.
• Performed general bookkeeping, chasing invoices internally and externally to verify purchases and credit card usage.
• Acted as second set of eyes and ears to pre-empt employer needs and requirements.

Programs used Microsoft office (Excel ,PowerPoint ,Word ,Outlook ,Teams)

Reason for wanting to leave: Company closed

• Inspected products and services to comply with quality standards.
• Managed bookings to optimise team availability.
• Oversaw daily operations .
• Collaborated with staff to formulate budgets and improve department revenue.
• Trained and mentored employees to maximise team performance.
• Engaged with customers to better understand needs and deliver excellent service.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.