Sulaiman Mustapha
113 Church Street, Athlone, Cape Town
Summary
A capable and confident individual who always gives my best in the aim of achieving success, and who has proven me through various endeavors. Adaptable to various working environments as either a valuable team member or a strong leader, using developed communicative skills to establish and grow interpersonal relationships. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
2
2
years of professional experience
17
17
years of post-secondary education
1
1
Language
Work History
General Assistant
Food Lovers Market – Access Park
- Packer in the Groceries Department, Assisting Customers in the isles
General assistant
Food Lovers Market - Head Office
- Picking stock for all stores
Floor controller
Markham Century
- Run the store, Push store turnover, interact with staff and provide them with the necessary tools and foundation in order to develop and grow.
Floor Manager
Markham Somerset West
10.2022 - 05.2023
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Implemented loss prevention measures to minimize shrinkage, safeguarding the store''s profitability.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
Store Manager
Archive Zewenwacht
05.2023 - 10.2023
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Approved regular payroll submissions for employees.
- Developed and implemented successful staff incentive programs to motivate employees.
Store Manager
Totalsports
10.2023 - Current
- Developed an employee retention plan, reducing turnover, and mentored new hires for successful onboarding.
- Collaborated with management on performance improvement initiatives and maintained communication with corporate.
- Managed store financials, optimized budgeting, expense tracking, and inventory for increased profitability.
- Led customer satisfaction improvements through staff training in service and product knowledge.
- Oversaw loss prevention and security efforts, minimizing shrinkage and maximizing operational efficiency.
- Developed targeted marketing strategies, optimized labor scheduling, and implemented cost-saving measures.
- Ensured compliance with policies and laws, while maintaining high standards for quality, safety, and cleanliness.
- Recruited, hired, trained, and mentored employees, monitoring performance and addressing issues to maintain high productivity.
Real Estate Agent
Spectrum Realty
05.2024 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Maintained connections with clients to encourage repeat business and referrals.
Education
High School Diploma -
Claremont High School
04.2001 - 01.2019
High School Diploma -
College of Cape Town (Athlone Campus)
04.2021 - 01.2021
Skills
Administrative Support
Tax Number
2984563177
Dependants
0
Health
Excellent
Driver License
Yes (code 8)
Criminal Record
None
Skills
- Basic communication skills
- Organized
- Dedicated and meticulous
- Fluent in English and conversational in Afrikaans
- Basic skills in data handling, Microsoft understanding, and development, growth as well as dealing and understanding emotions
Soccer Club
Oriental Gunners
Soccer Club Year
2009
Cricket Tour
Knysna and George
Personal Information
- ID Number: 0105075075082
- Ethnicity: Coloured
- Nationality: South African
- Marital Status: Single
Cricket Tour Year
February 2013
Contact Numbers
- Home, (021)371 1251
- Mobile, 065 507 1969
soccer, cricket, cross-country, cycling
My soccer journey started when I was about 6 years old. I fell thoroughly enjoyed the sport and gradually excelled until the age of 12. In 2013, I played for a more established soccer club called Oriental Gunners and moved to Ajax Cape Town for a few seasons. I captained my high school soccer team as I had the privilege of being head of sports. My fitness journey continued with cross country, cycling and cricket as a summer sport, through out high school. I played for a cricket club called Ottomans and was selected to play in the Garden route tour in the year 2017.
Timeline
Real Estate Agent
Spectrum Realty
05.2024 - Current
Store Manager
Totalsports
10.2023 - Current
Store Manager
Archive Zewenwacht
05.2023 - 10.2023
Floor Manager
Markham Somerset West
10.2022 - 05.2023
High School Diploma -
College of Cape Town (Athlone Campus)
04.2021 - 01.2021
High School Diploma -
Claremont High School
04.2001 - 01.2019
General Assistant
Food Lovers Market – Access Park
General assistant
Food Lovers Market - Head Office
Floor controller
Markham Century
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