Excel
Sugania Pillay
Former Administration Manager
President Ridge Randburg
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership.
Accomplished in workflow optimization techniques implementation which increase productivity, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Administration Manager
Global and Local Investment Advisors
johannesburg
06.2016 - 11.2021
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems and problem-solving.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Delivered performance reviews, recommending additional training or advancements.
- Processing of Redemption, Surrenders, Broker appointments, Switches, Change of regular withdrawals and income.
- Resolving queries, tax, new investment, existing investments
- Risk Claim, Estate Late claims
- Update of client Static Details
- New Business, Linked Products with different service providers
- Tax Free Savings, retirement notification, section 14 transfers, fee renewals
- Opening of new Investec CCM Accounts •
- Offshore investments with different service providers •
- CCM Forex • Investment overviews, One pager
- Investec Quotes
- Investment Analysis
- Checking of spotlights
- Employee Benefits
- Review documents, upload data on Bias System, send investment breakdown /overview to client and then allocate to administrator for submission
- Dealing directly with client, e‐mails or fax requesting confirmation of Investments or portfolio changes and documents
- Resolving, dealing with related enquiries via email and telephone, supplying information relating to investments and redemptions.
- Attend daily to client’s request adhering to the SLA and ensure that the client’s portfolio is aligned as discussed and agreed upon with the advisers.
New Business Consultant
RGA
johannesburg
02.2016 - 06.2016
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Sending quotes to clients based on synopsis & suggestions from underwriters. •
- Sending actuarial communication worked upon by actuaries
- Ensuring effective client communication on other aspects
- Receipt of decision clarification on quotes sent
- Ensuring turnaround time on all of the above
- Completing end of day stats based on the days production
- Part of the communications committee
Administration Clerk
Imperial Ditribution
johannesburg
03.2015 - 07.2015
- Established and maintained standard office procedures to achieve demanding targets.
- Interacted with customers by phone, email, or in-person to provide information.
- Invoicing
- Arrange rentals
- Source rentals
- Planned routes
- Ensuring payments are received according to outstanding amounts on the age analysis Capturing all data •
- Analyzing daily reports
- Amending errors on reports {kilo, distance, stock variance}
- Planning and ensuring delivery of stock
- Liaising with managers for each of my contracts
Debtors Clerk
Opti cross Optometrist
johannesburg
10.2010 - 01.2012
- Interacted with customers by phone, email, or in-person to provide information.
- Produced high-quality communications for internal and external use.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Contacted medical aid to confirm benefits
- Medical aid payments/allocations
New Business Consultant
RGA
johannesburg
06.2009 - 08.2010
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Sending quotes to clients based on synopsis & suggestions from underwriters. •
- Sending actuarial communication worked upon by actuaries
- Ensuring effective client communication on other aspects
- Receipt of decision clarification on quotes sent
- Ensuring turnaround time on all of the above
- Completing end of day stats based on the days production
- Part of the communications committee
Credit Card Consultant
Stand Bank
johannesburg
03.2006 - 02.2008
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
- Renew cards and process new application
- Routed customers to correct department person to assist with relevant query
- Followed up on new applications
- Explaining the interest rate & charges
- Making sure that we do not lose our service levels.
- Attend various in house training programmers
- Training new recruits
Education
High School Diploma -
01.1999 - 12.2003
Bachelor of Commerce - Law
04.2001 -
In the process of completing
Skills
Documentation and reporting
undefinedAdditional Information
- Sugania Naidoo To whom it may concern, Sugania Naidoo (ID-8601030091083) worked as an Admin Controlled for Imperial Distribution Pool Fleet department. She showed incredible knowledge andenthusiasm to learn the business and brought a great attitude to work each and every day. From a computer literate and accounting point of view she well mustard and understands fully the flow of documents and the balancing of the books. Below is a rating table on which I have scored her for her time here. Excellent Ahove Avernne RelowWork Effort Work Competence Sense of responsibility XXXXRelations with other worker's Sugania was employed to assist with closing this department down and thus could not be employed on a permanent basis. She will be sorely missed and her influence and high level of performance during her time here will remain unforgettable. Please feel free to contact me if you have any further questions regarding her work competency etc.Rudi van den Berg Contract Manager - Imperial Logistics C: 0832521802
Software
Power Point
Word
Certification
Certificate of Proficiency
Timeline
Administration Manager - Global and Local Investment Advisors
06.2016 - 11.2021
New Business Consultant - RGA
02.2016 - 06.2016
Administration Clerk - Imperial Ditribution
03.2015 - 07.2015
Debtors Clerk - Opti cross Optometrist
10.2010 - 01.2012
New Business Consultant - RGA
06.2009 - 08.2010
Credit Card Consultant - Stand Bank
03.2006 - 02.2008
Unisa - Bachelor of Commerce, Law
04.2001 -
Westham Secondary School - High School Diploma,
01.1999 - 12.2003
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