Summary
Overview
Work History
Education
Skills
Certification
References
PERSONAL ATTRIBUTES
Timeline
Generic
Suene Linique Morgan

Suene Linique Morgan

Administrator And Service Consultant
KING WILLIAMS TOWN

Summary

Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.

Experienced with client relationship management and service optimization. Utilizes problem-solving skills to address client needs effectively. Strong understanding of communication and teamwork essential for improving customer satisfaction.

Results-driven service expert with strong track record in client relations and operational efficiency. Adept at problem-solving, process improvement, and providing exceptional customer experiences. Highly collaborative with focus on team success and adaptability to changing needs. Known for effective communication, leadership, and commitment to achieving goals.

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

14
14
years of professional experience
7
7
Certifications
3
3
Languages

Work History

Service Consultant

Nedbank
03.2024 - 11.2025


  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Accept and service cash transactions over the counter and execute on cash management, eg, treasury (bluk cash) and ATM's loading and balancing.

DATA CAPTURER/ADMINISTRATOR

NEDBANK PROCESSING DEPARTMENT (NCSS DIP East London) POD
EAST LONDON
10.2016 - 03.2025
  • Performing a variety of administrative duties, conducting processing activities, capturing data, and verifying the accuracy of reports and records. Communicating effectively within the organization, drafting reports, and contributing to development by collaborating with a team to identify alternative solutions to problems and query solutions. Completing daily and monthly statistics within set deadlines, answering telephone calls, making copies, sending emails, and faxing documents. Processing cheques, preparing and capturing signature cards, filing reports, processing SBV deposits and withdrawals, opening and dispatching mail to branches, and managing stationery orders.
  • Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
  • Maintained strict confidentiality while handling sensitive client information and records.

TELLER/ENQUIRIES CONSULTANT

NEDBANK LTD
EAST LONDON
08.2014 - 09.2016
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Responsibilities include assisting clients with deposits and withdrawals, opening and dispatching branch mail, issuing client statements, encoding cards, addressing client queries, supporting administrative tasks in the back office, actioning back-office reports, and providing assistance to clients at ATMs, SSTs, and on the floor.

IMPILO TEMP/ TELLER ENQUIRIES

NEDBANK LTD
PORT ELIZABETH
08.2013 - 06.2014
  • Handling client transactions like deposits and withdrawals, opening and dispatching branch mail, issuing client statements, encoding cards, resolving queries, supporting back-office administration, processing back-office reports, and assisting clients at ATMs, SSTs, and on the floor.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Learned and adapted quickly to new technology and software applications.

SALES ASSOCIATE

TOTAL SPORTS KING WILLIAMS TOWN
01.2012 - 05.2013
  • Assisted clients with sales, conducted stocktaking, repacked shelves, and worked as a cashier.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge..
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Reason for leaving: Contract expired.

ADMINISTRATIVE CLERK

DAMIAN'S CONTRACTORS
KIN
09.2012 - 12.2012
  • Handled the switchboard, data capturing, and daily administrative tasks including capturing staff payslips and filing. Reason for leaving: contract expired as a maternity relief position.
  • Input data and processed system change to generate accurate reports.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.

Education

Higher Certificate In Business Principles Practice - Higher Certificate in Business Principles Practice

Varsity College
Port Elizabeth
04.2001 -

Human Resources Certificate - Human Resources Management

Boston College
EAST LONDON
04.2001 -

Grade 12 (Matric) - National Senior Certificate

Hoerskool De Vos Malan
King Williams Town
01.2009

End User Computer Certificate - End User Computer Certificate

Awona Empowerment Technologies
King William's Town, South Africa
04.2001 -

Skills

-Relationship building

-Sales expertise

-Cash handling

-Computer skills

-Excellent communication

-Report actioning and document collating

-Data processing

-Customer relations

-Order processing

-Negotiation tactics

Customer service

Certification

NATIONAL SENIOR CERTIFICATE

References

  • Zubeida Adams (Manager Nedbank Processing Department)-072 861 8872 / 066 292 1922
  • Nombongo Mateza (Manager Nedbank King Williams Town Branch) 010 237 3082 082 464 5189 / 082 549 9458
  • Nove Funani ( Team Leader Maclean Road KWT Branch) 010 237 9155 / 073 755 6985


PERSONAL ATTRIBUTES

  • Adaptability & Resilience – Thrive in dynamic environments, quickly adjusting to new challenges and priorities.
  • Strong Communication Skills – Confident in both written and verbal communication, able to collaborate across diverse teams.
  • Problem-Solving Mindset – Approach obstacles with creativity and logic, finding practical solutions under pressure.
  • Leadership & Initiative – Comfortable taking ownership of projects, motivating peers, and driving results.
  • Attention to Detail – Ensure accuracy and quality in all tasks, from technical work to client-facing deliverables.
  • Cultural Awareness – Respectful and inclusive, with experience working in multicultural settings.

Timeline

Service Consultant

Nedbank
03.2024 - 11.2025

DATA CAPTURER/ADMINISTRATOR

NEDBANK PROCESSING DEPARTMENT (NCSS DIP East London) POD
10.2016 - 03.2025

TELLER/ENQUIRIES CONSULTANT

NEDBANK LTD
08.2014 - 09.2016

IMPILO TEMP/ TELLER ENQUIRIES

NEDBANK LTD
08.2013 - 06.2014

HIGHER CERTIFICATE OF BUSINESS AND PRINCIPLES

11-2012

ADMINISTRATIVE CLERK

DAMIAN'S CONTRACTORS
09.2012 - 12.2012

SALES ASSOCIATE

TOTAL SPORTS KING WILLIAMS TOWN
01.2012 - 05.2013

ASSISTANT BOOKKEEPER FASSET CERTIFICATE

05-2011

INTRODUCTION TO BUSINESS ACCOUNTING

03-2011

PRACTICAL BOOKKEEPING 1

03-2011

PRACTICAL BOOKKEEPING 2

03-2011

NATIONAL SENIOR CERTIFICATE

12-2009

END USER COMPUTER CERTIFICATE

12-2008

Higher Certificate In Business Principles Practice - Higher Certificate in Business Principles Practice

Varsity College
04.2001 -

Human Resources Certificate - Human Resources Management

Boston College
04.2001 -

End User Computer Certificate - End User Computer Certificate

Awona Empowerment Technologies
04.2001 -

Grade 12 (Matric) - National Senior Certificate

Hoerskool De Vos Malan
Suene Linique MorganAdministrator And Service Consultant