Hi, I’m
Sue-Marie Richter
Business Owner And Manager
Cape Town
Summary
Dynamic business leader with a proven track record at Shimansky, excelling in team leadership and project management. Achieved significant revenue growth through strategic planning and relationship building. Expert in developing comprehensive business strategies while fostering a culture of service excellence and innovation, driving client satisfaction and operational efficiency. Organized and driven with a proactive approach.
Overview
11
years of professional experience
Work History
SKH Creative Projects
Business Owner and Manager
01.2023 - Current
Job overview
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Shimansky
Senior Executive Team Leader
09.2018 - 01.2023
Job overview
- Enhanced team productivity by implementing efficient project management strategies and communication tools.
- Streamlined processes to improve workflow efficiency, leading to faster decision-making and project completion.
- Reduced operational costs through strategic budget planning and expense tracking for optimal resource allocation.
- Led corporate social responsibility programs that resulted in positive community impact while reinforcing the company''s values internally.
- Played an instrumental role in fostering a culture of innovation by promoting creative problem-solving and out-of-the-box thinking among team members.
- Mentored junior team members for professional development, fostering a culture of continuous learning and improvement.
- Managed cross-functional teams to deliver complex projects on time and within budget constraints, ensuring client satisfaction.
- Negotiated favorable contracts with vendors and suppliers, ensuring cost-effective procurement of goods and services.
- Trained newly hired sales team in upselling techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Adara Jewellery
Sales Executive
06.2014 - 09.2018
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Expanded market share with strategic territory planning and targeted prospecting.
- Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Fostered culture of continuous improvement, encouraging feedback and innovative ideas from sales team.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
University of Grant CardoneCape Town
No Degree from Sales, Marketing, Business, Management Training
04.2001
Skills
Service excellence
Accomplishments
Shimansky top 10 Sales Executive 2019
Team Leader of the Year 2022
Timeline
Business Owner and Manager
SKH Creative Projects
01.2023 - Current
Senior Executive Team Leader
Shimansky
09.2018 - 01.2023
Sales Executive
Adara Jewellery
06.2014 - 09.2018
University of Grant Cardone
No Degree from Sales, Marketing, Business, Management Training
04.2001
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