Sue-Lynne Themba

• Liaising with clients/agents regarding outstanding information required for Fingerprint, Criminal Checks/Clearances, Qualifications Checks and ID Checks to verify candidates in either obtaining new job/position
• Sending out reminders to clients on daily
• Sending out received additional information to relevant departments
• Receiving permission for additional charges from clients as part of payment for verification processes
• Linking of received requested information
• Data processing through result using and checking.

• Interacted with customers by phone, email, or in-person to provide information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Reconciled account files and produced monthly reports.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Streamlined office processes by implementing efficient organizational systems and digital tools.

Compiling weekly and monthly reports for the work rendered on the ground.

⮚ Compiling POE’s for municipality and Monitoring of Landfill drop offs.

⮚ Quotation Inquiries and Tender Compiling/Filling

⮚Schedule Monitoring and Attending Tender Briefings

• Liaising with supervisors on the ground and Site Inspection
• Compiling weekly and monthly reports for the work rendered on the ground
• Compiling POE’s for municipality and Monitoring of Landfill drop offs
• Quotation Inquiries and Tender Compiling/Filling
• Schedule Monitoring and Attending Tender Briefings
• Part time personal assistant to Bidding Managers.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Collected [Type] payments, processed transactions and updated relevant records.
• Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
• Operated switchboard and routed incoming calls to appropriate departments.
• Maintained detailed customer call and inquiry logs for performance monitoring.
• Processed customer payments for timely, accurate order fulfillment.
• Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

• Assisted call-in customers with questions and orders.
• Boosted sales revenue by developing and implementing targeted marketing strategies.
• Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
• Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
• Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
• Demonstrated willingness and interest in learning new tasks and skills.
• Generated reports to support development and implementation of marketing plans.
• Researched and evaluated potential new markets and products.
• Developed questionnaires and facilitated focus group discussions.

• Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
• Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
• Contributed to the achievement of financial targets through upselling of hotel services and amenities during the reservation process.
• Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
• Worked closely with front desk to achieve full occupancy of property.
• Handled billing information over phone.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Adhered to professional house cleaning checklist.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Dusted picture frames and wall hangings with cloth.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Handled requests for extra linens, toiletries and other supplies.
• Ran special errands, including retrieving dry cleaning and making requested purchases.
• Returned emptied garbage receptacles to proper locations.
• Polished fixtures to achieve professional shine and appearance.

• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Closed out cash register and prepared cashier report at close of business.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Managed financial aspects of the business, including budgeting, forecasting, and reporting.
• Analyzed sales data to identify trends, adjusting menu offerings accordingly.
• Followed strict recipes and drink measurements to minimize product used.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Purchased food and cultivated strong vendor relationships.