Sue Ethwar
Durban
Summary
Dedicated and engaging Online English Teacher with experience delivering virtual lessons to students of various age groups and cultural backgrounds. Skilled in creating interactive, student-centered lessons tailored to individual learning needs. Adept at using digital platforms to facilitate learning, track progress, and maintain student motivation in virtual environments. Passionate about helping students grow in confidence and language fluency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director
JGD Creations
04.2023 - Current
- Founded and led JGD Creations, providing innovative design and marketing solutions.
- Designed logos, invites, posters, flyers, and social media graphics.
- Built strong client relationships, ensuring satisfaction and retention.
- Managed a creative team to deliver high-quality projects on time.
- Oversaw administrative tasks, schedules, and client correspondence.
- Introduced services such as YouTube management and group postings.
- Analysed project performance and generated actionable reports.
- Utilized cutting-edge tools to enhance design efficiency and quality.
- Identified market trends to maintain competitiveness.
- Established JGD Creations as a trusted brand in South Africa.
Teacher Assistant
Little Bright Stars Creche
01.2022 - 03.2023
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Monitored student behaviour in classes and on field trips for unsafe or rule-breaking concerns.
- Handled class records for attendance, assignment grades and course participation scores.
Online English Teacher
Group Academy
03.2020 - 11.2021
- Conduct one-on-one and group English lessons for beginner to advanced learners.
- Customize lessons based on student goals, including conversational English, business English, and exam preparation.
- Utilize multimedia and interactive content to keep lessons engaging and effective.
- Provide timely feedback and support to help students achieve their language goals.
- Ongoing professional development in online teaching methodologies.
- Technical Skills
- Zoom, Google Meet, Skype, Microsoft Teams
- Learning Management Systems (LMS)
- Canva, Google Classroom, Quizlet
- Core Competencies
- Online English Instruction
- Virtual Classroom Management
- Lesson Planning & Curriculum Development
- Interactive Learning Tools (Zoom, Google Meet, etc.)
- ESL/EFL Strategies
- Student Engagement & Assessment
- Time Management & Organization
- Cultural Sensitivity
Multifunctional Consultant
Nedbank
03.2013 - 12.2019
- Facilitated teller-related transactions and banking needs, ensuring seamless operations.
- Executed teller banking transactions efficiently.
- Achieved strategic business goals effectively.
- Acted as a consistent brand ambassador.
- Ensured client authenticity for fraud prevention.
- Compiled detailed reports and performed administrative duties.
Foreign Exchange Dealer
Nedbank
10.2008 - 02.2013
- Adhered to Reserve Bank exchange control rules and regulations.
- Prevented fraud, risks, and losses by reporting occurrences outside of mandates.
- Monitored foreign currency balances against system balances.
Manageress & Quality Assessor
Advanced Payment Solutions (Cashplus Mastercard)
11.2006 - 07.2008
- Maintained attendance records.
- Implemented disciplinary procedures.
- Trained and coached customer service professionals.
- Developed frontline agents into supervisors and team leaders.
- Managed administrative tasks, including statistics and reports.
Inbound Liaison
Advanced Payment Solutions (Cashplus Mastercard)
04.2006 - 10.2006
- Handled escalated customer calls and queries.
- Managed fraud disclaimers, disputes, and payment forms.
- Processed wages, child benefits, and standing orders via the Boogui Payment System.
- Compiled administrative reports.
Customer Service Professional (Inbound & Outbound)
Advanced Payment Solutions (Cashplus Prepaid Mastercard)
08.2005 - 03.2006
- Addressed customer queries regarding online applications.
- Handled fraud-related cases and disputed transactions.
- Collaborated with head office and IT departments to improve efficiency.
- Performed administrative tasks.
Travel Agent for Disneyland Resort, Paris
SITEL PLC U.K.
05.2005 - 07.2005
- Arranged bookings for hotels, flights, Eurostar, Eurotunnel, and car hires.
- Updated data and liaised with clients for optimal offers.
- Conducted outbound calls to confirm bookings or add-ons.
Sales Consultant, Receptionist & Personal Assistant (P.A.)
Astramed Brokers
02.2004 - 03.2005
- Receptionist:
- Welcomed and assisted visitors with professionalism.
- Managed calls, emails, and correspondence efficiently.
- Scheduled appointments and maintained office calendars.
- Handled filing, data entry, and document management.
- Maintained a tidy reception area.
- Managed office supply inventory and orders.
- Personal Assistant:
- Provided comprehensive administrative support to executives.
- Organized schedules, meetings, and travel arrangements.
- Prepared and edited reports, correspondence, and presentations.
- Handled confidential information with discretion.
- Coordinated projects to meet deadlines.
- Served as a liaison between executives and stakeholders.
- Insurance Sales Consultant:
- Identified potential clients and assessed insurance needs.
- Explained policy options and provided tailored recommendations.
- Built and maintained strong client relationships.
- Met sales targets and supported business growth.
- Processed applications, claims, and policy changes promptly.
- Remained updated on industry trends and regulations.
Education
BA - Travel and Tourism
UKZN
Durban01.2004
Exemption Certificate - undefined
Dr. AD Lazarus
Durban01.1999
Skills
- Classroom preparation
- Setting up activities
- Behavior redirection
- Effective communication
- Positive attitude
- Special needs education
- Collaborative teamwork
- Discussion facilitation
Certification
- TEFL Diploma | I TO I (UK) | 2021
- First Aid Certificate | Nedbank | 2004
- Insurance Course | Astramed Brokers | 1999
LANGUAGE
English
AWARDS
Nedbank Retail and Business Banking Regional Service Ambassador Award, Nedbank Recognition Award – Lean Champion, Nedbank Top Achiever Award, Nedbank Service Champion Award, Nedbank Foreign Exchange Award
Timeline
Director
JGD Creations
04.2023 - Current
Teacher Assistant
Little Bright Stars Creche
01.2022 - 03.2023
Online English Teacher
Group Academy
03.2020 - 11.2021
Multifunctional Consultant
Nedbank
03.2013 - 12.2019
Foreign Exchange Dealer
Nedbank
10.2008 - 02.2013
Manageress & Quality Assessor
Advanced Payment Solutions (Cashplus Mastercard)
11.2006 - 07.2008
Inbound Liaison
Advanced Payment Solutions (Cashplus Mastercard)
04.2006 - 10.2006
Customer Service Professional (Inbound & Outbound)
Advanced Payment Solutions (Cashplus Prepaid Mastercard)
08.2005 - 03.2006
Travel Agent for Disneyland Resort, Paris
SITEL PLC U.K.
05.2005 - 07.2005
Sales Consultant, Receptionist & Personal Assistant (P.A.)
Astramed Brokers
02.2004 - 03.2005
Exemption Certificate - undefined
Dr. AD Lazarus
BA - Travel and Tourism
UKZN