Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant
SUCCESS NONKULULEKO MAHLALELA

SUCCESS NONKULULEKO MAHLALELA

RECON AND BALANCING OFFICE
BARBERTON

Summary

Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.

Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.

Knowledgeable [Desired Position] with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.

Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.

Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.

Overview

16
16
years of professional experience
2
2
Languages

Work History

PAYROLL TELLER

SBV SERVICES
01.2010 - 12.2013
  • Packing and verification of change orders.
  • BALANCING
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

CLIENT LIAISON OFFICER

SBV SERVICES
01.2015 - 06.2023
  • Investigate all customers' queries and assist all relevant stakeholders.
  • Responsible for the end-to-end management of the query portal, logging, and tracking.
  • Build and maintain relationships with stakeholders, both internal and external.
  • Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
  • Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.
  • Increased client retention rates by maintaining a proactive approach to problem-solving and conflict resolution.
  • Built strong relationships with clients through regular communication and excellent customer service.

BALANCING & RECONCILIATION OFFICER

SBV SERVICES
07.2023 - Current
  • Address and resolve deposit queries from the applicable bank.
  • Investigate and resolve all outstanding items on the recon.
  • Reconcile and report operational differences.
  • Correct teller balancing sheets accordingly.
  • Verify that debit and credit inter-teller transactions reconcile to zero.
  • Maintain an updates record and filing system for audit purposes.
  • Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
  • Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.

Education

Matric - Grade 12

Easthigh College

Business Management & Administration, Office Administration, Computer Literacy

Damelin Lowveld
Nelspruit, South Africa
12-2007

Technical Financial Accounting

Damelin Lowveld
Nelspruit, South Africa
01-2009

Teller

SBV Training
Nelspruit, South Africa
03-2010

Skills

Customer Service Skills

References

Synthia, Chabalala, Supervisor (Recon & Balancing), 087 293 5516, 060 610 5744

Timeline

BALANCING & RECONCILIATION OFFICER

SBV SERVICES
07.2023 - Current

CLIENT LIAISON OFFICER

SBV SERVICES
01.2015 - 06.2023

PAYROLL TELLER

SBV SERVICES
01.2010 - 12.2013

Matric - Grade 12

Easthigh College

Business Management & Administration, Office Administration, Computer Literacy

Damelin Lowveld

Technical Financial Accounting

Damelin Lowveld

Teller

SBV Training
SUCCESS NONKULULEKO MAHLALELARECON AND BALANCING OFFICE