Stuart Hawkridge
Johannesburg,GP
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Overview
13
13
years of professional experience
Work History
Senior Strategic Account Manager
Sourcing - The Monitoring Company
Johannesburg, GP
01.2020 - Current
- Managed 20 portfolios of key accounts, ensuring consistent growth in revenue and profitability.
- Tracked performance metrics across all managed accounts to evaluate success factors and adjust strategies as needed to optimize results.
- Maximized account penetration by identifying upselling opportunities and offering tailored product recommendations that address clients'' pain points or objectives.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
- Increased revenue growth through developing strong relationships with key clients
New Business Consultant
Sourcing - The Monitoring Company
03.2017 - Current
- Conducted comprehensive market research to identify growth opportunities and potential risks for clients'' businesses.
- Delivered exceptional client satisfaction by providing tailored solutions that addressed specific pain points and contributed to the overall growth of their businesses.
- Enhanced Sourcing's market presence through networking, attending conferences, and participating in industry events.
- Increased client base by implementing targeted marketing strategies and fostering strategic partnerships.
- Delivered engaging presentations to stakeholders, showcasing the value of proposed business strategies and initiatives.
Channel Account Manager
Itec Digital
03.2016 - 02.2017
- Collaborated closely with internal teams such as sales, marketing, product development, and customer success to ensure alignment on strategies and initiatives related to channel partners.
- Evaluated the effectiveness of existing incentive programs regularly making necessary adjustments to optimize performance and costefficiency.
- Analyzed market trends and competitive landscape to identify new business opportunities within assigned channels.
- Established trust among partnered organizations by resolving disputes promptly and fairly while preserving long-term business relationships.
Key Account Manager
Itec Digital
02.2014 - 03.2016
- Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
- Developed strong relationships with national clients through effective communication and negotiation skills.
- Achieved successful contract negotiations by utilizing strong persuasion skills and industry knowledge.
- Managed a portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
Key Account Representative
Aquazania
07.2013 - 01.2014
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
Regional Sales Executive
The Basix Group
05.2012 - 06.2013
- Recognized as top performer in region at national sales meeting for 2012.
- Organized regional trade shows and events, showcasing company products to increase brand recognition and drive sales.
- Created customized presentations tailored to prospective clients'' needs, effectively demonstrating the value of company offerings.
- Coordinated efforts between internal departments such as finance, operations, and logistics to streamline processes and improve overall efficiency.
- Generated significant revenue growth by consistently achieving or exceeding monthly sales quotas.
Digital Sales Executive
Gold Creative Services
09.2011 - 03.2012
- Collaborated closely with cross-functional teams to ensure successful campaign execution, resulting in higher client satisfaction levels.
- Boosted digital sales revenue by implementing targeted marketing strategies and improving customer engagement.
- Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Enhanced brand visibility by executing innovative social media strategies that attracted new clients and increased online presence.
- Provided exceptional customer service, addressing concerns promptly and ensuring timely resolution, boosting overall client satisfaction.
Education
GED -
Hyde Park High
Hyde Park, South Africa12.2009
Skills
- Customer satisfaction measurement
- Upselling and Cross Selling
- Pipeline Management
- Revenue Generation
- Sales strategy development
- Pricing strategy
- CRM software proficiency
- Proposal Writing
- Problem-Solving
- Customer Relationship Building
- Strategic Planning
Publications
- Putting IT monitoring on the spot, Tech Central, 05/2022
- KFC’s secret blend of digital sales and technology monitoring, Tech Central, 01/2022
Projects
Kiosk Implementation, KFC, 01/2022, 05/2024 Spot Money Banking Platform, Spot Money, 05/2020, 01/2021
Additional Information
British citizen living in South Africa (open to relocate)
Timeline
Senior Strategic Account Manager
Sourcing - The Monitoring Company
01.2020 - Current
New Business Consultant
Sourcing - The Monitoring Company
03.2017 - Current
Channel Account Manager
Itec Digital
03.2016 - 02.2017
Key Account Manager
Itec Digital
02.2014 - 03.2016
Key Account Representative
Aquazania
07.2013 - 01.2014
Regional Sales Executive
The Basix Group
05.2012 - 06.2013
Digital Sales Executive
Gold Creative Services
09.2011 - 03.2012
GED -
Hyde Park High
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