Stuart Clemitson
Retail Operations Manager, Multi-Site Store Manager
Northern Suburbs, Cape Town,Western Cape
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
A dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
2
2
Languages
8
8
years of post-secondary education
Work History
Retail Operations, Sales and Multi-Site Manager
Salomon
Cape Town, South Africa
09.2014 - 12.2023
- Improved overall operational efficiency by 20% by streamlining processes and implementing new systems across all stores.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all 60 team members across 9 stores.
- Recruited, hired and trained new employees, aimed at building high-functioning teams focused on stock management, visual merchandising, and general store operations.
- Maximized customer service by training staff, overseeing operations, and resolving issues, thus improving sales by 15%, year on year.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success.
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Analyzed and summarized data to support and develop efficient workflow operations.
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Exceeded regional sales targets consistently each month by 15-20% by cultivating strong relationships with key clients and partners.
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by 25% each month by implementing proven management processes to increase revenue.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Retail Store Manager - Cape Gate
Mr Price Sport
Cape Town, South Africa
09.2012 - 03.2014
- Established open lines of communication between staff members to facilitate teamwork and promote information sharing across departments.
- Managed store inventory to ensure optimal stock levels, accurate records, and minimized shrinkage through loss prevention measures.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Reduced employee turnover rates by 50% with proactive retention initiatives, regular performance reviews, and targeted professional development opportunities.
- Oversaw all aspects of store financials including budgeting, forecasting, P&L analysis, and expense control to meet or exceed revenue goals.
- Championed the use of technology within the store environment for improved efficiency in tasks such as inventory management or point-of-sale operations.
- Developed a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
- Streamlined store operations by identifying inefficiencies and implementing process improvements for increased productivity by 25%.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits by 10% each month.
- Achieved established KPI's for the company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Retail Assistant Manager - Cape Gate
Mr Price Sport
Cape Town, South Africa
02.2007 - 09.2012
- Improved store sales by 12-15% by implementing effective merchandising strategies and optimizing floor layouts.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Trained and guided 15 team members to maintain high productivity and performance metrics.
Bar and Restaurant Manager - Restaurant Aristata
Protea Hotel
Stellenbosch, South Africa
09.2003 - 09.2006
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in revenue growth of 18% by contributing innovative ideas for menu development, promotions, and special events.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
- Oversaw staff hiring process including interviews and background checks, ensuring selection of qualified candidates who aligned with the restaurant''s values.
- Implemented measures that led to reduced operational expenses by 15% while upholding service quality standards.
- Monitored labor costs closely to maximize profitability without compromising the guest experience or employee morale.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Enhanced customer satisfaction by 40% with implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Increased overall restaurant efficiency by training 15-20 team members on best practices and ensuring adherence to company policies and procedures.
Education
Certificate - Business Management And Administration
Production Management Institute of South Africa
Belville, Cape Town 04.2011 - 03.2012
Certificate - PC Engineering
Damelin
Stellenbosch 01.2002 - 12.2003
High School Diploma -
Rand Park High School
Randburg - Johannesburg 01.1994 - 12.1998
Skills
Business Administration
Timeline
Retail Operations, Sales and Multi-Site Manager
Salomon
09.2014 - 12.2023
Retail Store Manager - Cape Gate
Mr Price Sport
09.2012 - 03.2014
Certificate - Business Management And Administration
Production Management Institute of South Africa
04.2011 - 03.2012
Retail Assistant Manager - Cape Gate
Mr Price Sport
02.2007 - 09.2012
Bar and Restaurant Manager - Restaurant Aristata
Protea Hotel
09.2003 - 09.2006
Certificate - PC Engineering
Damelin
01.2002 - 12.2003
High School Diploma -
Rand Park High School
01.1994 - 12.1998
Personal Information
- Date of Birth: 02/20/1980
- Gender: Male
- Nationality: South African
- Driving License: B
- Marital Status: Married
References
References available on request.
Motivation for Appointment
As a passionate National Retail Operations, Sales and Multi-Site Manager for Salomon South Africa I was responsible for successfully managing nine internationally recognized branded stores. This included two outlet/factory stores as well as collaborating with the Online team to execute and manage their systems and processors as well as strategize and analyze performances. During my time at Salomon, two stores received awards for operational excellence, awarded as winners in the category for lifestyle, sportswear and outdoor. My responsibilities for stores nationally included - 1) achieve their sales goals and improve profitability - 2) ensure international brand standards are well executed - 3) deliver operational excellence through effectively managing a high performing team.
My experience includes working with people within diverse industries, in the hospitality industry as a restaurant manager at a young age and working myself up through retail, to the role of national operations manager.
Motivated by the opportunity to learn and grow, with the determination of making a positive impact, I enjoy the challenge of solving complex problems. I work passionately with people while demonstrating my skills with a strong business acumen and I am excited about the opportunity to contribute these skills to this role by setting high standards for myself and constantly strive to exceed them. I believe my skills align well with the organization's goals, and I am eager to contribute and grow within this dynamic and collaborative environment.
I welcome the opportunity to speak with you in more detail about this position and how i can utilize my skills, qualifications and experience to benefit your organization.
Thank you for considering my application and i look forward to hearing from you.
Motivation for Appointment
As a passionate National Retail Operations, Sales and Multi-Site Manager for Salomon South Africa I was responsible for successfully managing nine internationally recognized branded stores. This included two outlet/factory stores as well as collaborating with the Online team to execute and manage their systems and processors as well as strategize and analyse performances. During my time at Salomon, two stores received awards for operational excellence, awarded as winners in the category for lifestyle, sportswear and outdoor. My responsibilities for stores nationally included - 1) achieve their sales goals and improve profitability - 2) ensure international brand standards are well executed - 3) deliver operational excellence through effectively managing a high performing team.
My experience includes working with people within diverse industries, in the hospitality industry as a restaurant manager at a young age and working myself up through retail, to the role of national operations manager.
Motivated by the opportunity to learn and grow, with the determination of making a positive impact, I enjoy the challenge of solving complex problems. I work passionately with people while demonstrating my skills with a strong business acumen and I am excited about the opportunity to contribute these skills to this role by setting high standards for myself and constantly strive to exceed them. I believe my skills align well with the organization's goals, and I am eager to contribute and grow within this dynamic and collaborative environment.
I welcome the opportunity to speak with you in more detail about this position and how i can utilize my skills and experience to benefit your organization.
Thank you for considering my application and i look forward to hearing from you.
Personal Information
- Date of Birth: 02/20/1980
- Gender: Male
- Nationality: South African
- Driving License: B
- Marital Status: Married
References
References available on request.
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