Summary
Overview
Work History
Education
Skills
Personal Information
References
Certification
Timeline
Generic
Mzwandile Mapasa

Mzwandile Mapasa

Administrative Officer

Summary

Possess an extensive general office administration and project/programme coordination experience within the public service. I have completed a ND: in Office Management & Technology and a B-Tech degree in Public Management at CPUT. I can perform tasks professionally as an individual and as a team player, with a good understanding of cultural dynamics amongst a diverse workforce, I can deal with various challenges in the workplace.

Key strength includes strong attention to detail and willingness to learn and develop professionally.

Regard myself as an asset to an institution. Am also a diligent worker, going beyond what is expected of me. Adapt well to any situation, am effective and efficient in all tasks given to me, relationship building, stakeholder engagement and can satisfied other missions of an organisation.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Administrative Officer (Project Implementation): Safety Promotions & Partnerships

Department of Community Safety
12.2019 - Current
  • Development of policing & partnership strategies related to violence prevention for purpose of supporting WCG safety plan strategy
  • Facilitate timeous submission of relevant reporting including databases and BoE filing
  • Providing administrative support and implementation services to the Directorate by keeping accurate record keeping on deliverables, effective communication with stakeholders & partners, and review of financial obligations
  • Engage, advise, and oversee deployment strategies by municipalities on trained Peace Officer officials
  • Database management of training projects and youth at risk programmes
  • Implementation and reporting on evidence-based policing interventions
  • Supervision of interns and administrative Clerks in the component
  • Developing and designing of application form and other departmental templates
  • Assessment of evaluation reports submitted by the stakeholders
  • Drafting memos and submissions for approval by senior manager
  • Manage and attend panel meetings for project approval
  • Assist in conceptualisation of Safety Promotions & Partnership projects and programmes
  • Consolidation of all information and disseminating to various structures for reporting purposes
  • Consolidate quarterly and yearly database and provide monthly summary and adding it to the dashboard
  • Design and manage the master-database of projects within the Directorate and track all the developments, and draw evidence when information is required
  • Evidence collection of all the directorate stakeholder engagements
  • Developing and Monitoring of Peace Officer training plans for implementation of law enforcement interventions
  • Verifying payments to the Non-profit Organisations (NGO's) to check if they adhere to the PFMA guidelines
  • Assisting the LEAP data centre operational requirements
  • Drafting of standard Operating Procedures for the Law Enforcement training with City of Cape Town
  • Developing an Inter-governmental relations agreement with the CoCT
  • Formulating a Tri-lateral agreement between the CoCT & Chrysalis Academy for the Peace Officer training
  • Oversee and implement an ongoing youth safety induction for the department
  • Review, evaluate, investigate, and report incidents and activities with the projects
  • Assist with development and implementation of LETAT's and ABT's in communities in support of violence prevention guidelines, frameworks, and implementation
  • Assist with inputs to various request and prepare the BOE (Body of Evidence) and QPR evidence for Quarterly reports
  • Manage/Supervise EPWP interns on safety projects implemented
  • Provide management support and oversee staff performance and development
  • LEAP data collection, processing, analytics, visualisation, and performance data sharing
  • Facilitating and presenting the ABT stakeholder engagement
  • Coordinating and enabling closer cooperation between government departments, and community stakeholders
  • Identify, consult, and mobilise all relevant stakeholders through a collaborative WOSA strategy.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
  • Expedited decision-making processes by preparing detailed reports that presented relevant data in an easily digestible format.
  • Coordinated complex logistics for large-scale events or meetings with minimal supervision.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Evaluated risk factors for potential projects or initiatives, providing valuable input during decision-making processes.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Developed and implemented strategies to streamline office operations.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Delivered performance reviews, recommending additional training or advancements.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.
  • Trained and supervised employees on office policies and procedures.
  • Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Updated reports, managed accounts, and generated reports for company database.

Senior Administration Clerk (Support): HAST-Directorate

Department of Health and Wellness
09.2017 - 11.2019
  • Provide effective and efficient general office administration for the HAST Clinical
  • Attend to general office administration and support to the manager of the component
  • Make arrangements for meetings/Conference/Workshops and Courses
  • Take minutes of the meetings
  • Arrange travel, accommodation and subsistence allowances
  • Planning and co-ordinating key Directorate projects with NGO's and partners
  • Management, monitoring & evaluation of suppliers performance against Service Level Agreements
  • Involved in developing a business plan for the Directorate
  • Investigate and report the effeciency/effectiveness of the community projects
  • Manage the filing system effectively and effeciently
  • Consolidation and preparations of the programme reports for the manager
  • Liaise and network with district HAST coordinators
  • Through social mobilisation we collaborate with districts to building healthy communities (door-to-door) TB screenings and awareness campaigns
  • Make requistion request to purchase with SCM on LOGIS using procurement procedures
  • Consolidate and do balance sheet on BAS for the component
  • Monitor and manage the budget and the expenditure of the component on our monthly Business Management Index
  • Answer telephonic, personal and written enquiries and manage reception administration
  • Volunteer to assist on mobilisation of the community on World AIDS/TB day
  • Maintain a register of a correspondence
  • Frequent site meetings with suppliers for services/goods required
  • Maintain an effective and efficient database in the Directorate
  • Maintaining the District Health Information Systems
  • Keep an up to date excel database of Bedaquiline
  • Process and prepare source documents for submission of BAS, S&T payments
  • Adhoc project- There's a new project on TB that the department is “rolling out of BEDAQUILINE”, where the districts and facilities send applications for their patients to and I do data capturing on the database and I manage that database, also responsible for the monitoring of the project budget by aligning the procurement needs against the available budget
  • Provide assistance in the auditing of facilities
  • Through selecting a number of patient folders and see is the correct information is entered and that how many is done compared to what's not with regards to HIV patients
  • Supervise interns: coaching and mentoring, allocation of duties, leave management, manage disciplinary matters in accordance with legislative requirements and manage the staff appraisal system
  • General supervision of administrative staff (Interns, Data capturers) and implement formal and informal desciplinary matters.

Administration Clerk (Support): Out-Patients Department

Department of Health and Wellness (Brooklyn Chest Hospital)
04.2010 - 08.2015
  • Provides continuous feedback of patient statistics and treatment to relevant departments
  • Completes monthly and quarterly stats of the component through CLINICOM
  • Handles all the procurement, stock control management of the department
  • Admit and discharge patients on the systems (Clinicom, etr.net, Ikapa)
  • Update and maintain an effective filing system re: memos, notices, and policies
  • Ensure safe keeping of all documentation records and coordinate registry services and folder management
  • Have completed the Records Management course
  • Highly informed/ knowledgeable about TB and HIV/AIDS
  • Good knowledge of the Policies of Department of Health
  • Worked in monitoring and evaluation of data and information management of HIV & TB doing data extraction, collation, analysis, data modelling, and manage all aspects of standard operating procedures, data acquisition, data quality, database maintenance, security
  • Programme Performance Information.
  • Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Compiled and analyzed data to produce reports.
  • Directed day-to-day program delivery with utmost efficiency and tight cost controls to consistently achieve budget targets.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Coordinated travel arrangements for staff members.
  • Monitored and tracked budgets and expenses.
  • Facilitated cross-departmental collaboration through clear communication channels and regular meetings among colleagues.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Drafted professional correspondence on behalf of senior staff members, adhering closely to established style guidelines and formatting standards.
  • Created and maintained detailed records of all office activities.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Expedited document processing times by utilizing advanced software tools for scanning, indexing, and archiving purposes.
  • Booked and prepared meeting rooms, making arrangements for availability of refreshments.
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
  • Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Enhanced communication within the department by establishing a centralized email system.
  • Provided meeting support by taking minutes and dictations.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Scheduled appointments and managed calendars for staff members.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
  • Supported staff on special assignments and ad hoc projects.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.

Education

ND: in Office Management & Technology - Office Management

Cape Peninsula Univ of Technology
Cape Town, South Africa
02.2013 - 12.2016

B-Tech degree in Public Management - Public Administration

Cape Peninsula Univ of Technology
Cape Town, South Africa
04.2001 -

PGDip in Management & Information Systems - Management Information Systems

University of Cape Town
Cape Town, South Africa
04.2001 -

Skills

  • Administrative Abilities

  • Database Management

  • Excel spreadsheets

  • Data organization

  • Decision-Making

  • Microsoft Word

  • Clerical Support

  • Systems of governance

  • Stakeholder relations

  • Facilitation skills

  • Project Coordination

  • Project Management

  • Good knowledge of the WCG safety plan

  • Good knowledge and understanding of Supply Chain processes

  • Good knowledge of Health Information Systems

  • Proficient with MS package(MS Word,Excel,PowerPoint and Acess)

  • Understanding and knowledge of stakeholder partnership, NGO’s & community engagements

  • Implementing communication strategies

  • Stakeholder engagements

  • Project evaluation, Health regulatory framework and Safety Representative

  • Problem Solving skill and research skills

  • Knowledge & understanding of different spheres of government

  • Presentation skills

  • Workshop Facilitation

  • Report writing

  • Understanding of government planning and policy framework

  • Treasury regulations

  • Supervisory skills

  • Knowledge Monitoring, Evaluation, & learning methods, tools, and techniques

  • Arranging logistical support

  • Dispute resolution skills

  • Problem-solving skills & analytical skills

  • Ethics and Risk Management, research and preparing presentations as well as writing reports

  • Convening meetings

  • Record management

  • Planning and Coordination skills

  • Communication - written and verbal fluency in English, and IsiXhosa

  • Organisational skills

  • Ability to work with minimal supervision

  • Ability to priorities tasks

  • Ability to Plan and organize tasks

  • Ability to cope and work under pressure

  • Financial Management

  • Understanding Social dynamics within communities

  • Competencies

  • Administrative Abilities

Personal Information

Driving License: Code B (8)

References

  • Ms. Thumeka Lamani, Police Oversight & Community Safety, Deputy Director, 021 483 4936
  • Mr. Vuyani Mbaqa, Police Oversight & Community Safety, Programme Manager, 021 483 6956
  • Dr. Vanessa Mudaly, Department of Health and Wellness, Health Policy Coordinator, 021 815 8727
  • Mr. Mansoor Lagkar, Police Oversight & Community Safety, Project Coordinator, 021 483 5621

Certification

Monitoring & Evaluation

Timeline

Facilitator, Assessor & Moderation

07-2024

Junior Management Development

02-2024

Administrative Officer (Project Implementation): Safety Promotions & Partnerships

Department of Community Safety
12.2019 - Current

Monitoring & Evaluation

07-2018

Senior Administration Clerk (Support): HAST-Directorate

Department of Health and Wellness
09.2017 - 11.2019

ND: in Office Management & Technology - Office Management

Cape Peninsula Univ of Technology
02.2013 - 12.2016

Administration Clerk (Support): Out-Patients Department

Department of Health and Wellness (Brooklyn Chest Hospital)
04.2010 - 08.2015

B-Tech degree in Public Management - Public Administration

Cape Peninsula Univ of Technology
04.2001 -

PGDip in Management & Information Systems - Management Information Systems

University of Cape Town
04.2001 -

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Mzwandile MapasaAdministrative Officer