STORME TAYLOR DANIELS

• Delivered excellent service to a diverse customer base through phone, email, and live chat, consistently maintaining a high customer satisfaction rating (e.g., 95% positive feedback).

• Engaged customers to identify their needs, offering relevant solutions that resulted in a 15% increase in upselling across product categories.

• Collaborated with the sales team to identify potential leads and introduce new product offerings based on customer preferences and feedback.

• Handled complaints and resolved issues in a timely manner, demonstrating strong problem-solving skills and turning challenging situations into opportunities for customer retention.

• Maintained detailed records of customer interactions and transactions, ensuring a seamless transition for follow-up communication by the sales team.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

• Provided direct sales support to customers, helping them select products, explaining features and benefits, and driving conversion rates.

• Assisted in the execution of promotional activities, contributing to a 20% increase in sales during key campaigns.

• Built rapport with repeat customers, which led to a noticeable increase in loyalty and return visits.

• Worked collaboratively with the sales team to ensure the store met daily sales targets and consistently exceeded monthly KPIs.

• Actively listened to customer concerns and feedback, using this information to suggest product improvements and share insights with management.