Storme De Souza

• Guided employees to foster proper completion of assigned duties.
• Analyzed individual team member personal data to pinpoint weaknesses, then schedule one-on-one training sessions to address possible factors and improve performance.
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
• Facilitated temporary credit limit audit reports to ensure correct processes were adhered too whilst working with stakeholders to communicate recommendations or issues surrounding audits
• Facilitated capacity planning for the extended hours division
• Assisted bankers with queries relating to clients and ensured optical problem resolution .

• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
• Developed and tested new product offerings prior to release to assist development team.
• Achieved results of contributing to career development by mentoring new employees.
• Involved in the recruitment of new staff.
• Managed on average of 50 incoming calls and emails per day from customers.

· Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.

· Communicated with suppliers to negotiate best pricing on apparel and accessories.

· Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.

· Oversaw procurement of products and apparel for Edgars active retail chain store, monitoring annual budget of $4 million.

· Monitored social media and online sources for industry trends.

· Coordinated with social media, public relations, and other teams to execute product introductions.