Sthembiso Sibiya
Assistant Product Manager
Johannesburg
Summary
Revenue-focused Junior Product Manager with 2 years of experience overseeing product development and marketing lifecycles from inception to rollout. Budget-minded strategist, generating product-specific content while adhering to project constraints. Audience-oriented marketing manager, employing varying strategies to reach diverse demographics.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Product Manager
Tarsus Technology Group
Johannesburg
04.2020 - Current
- Collaborated with vendors to verify service-level performance and influence supplier manufacturing processes, technology decision-making and customer service policies.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Partnered with vendors to provide key category and shopper insights for long-term health and growth of top consumer segments.
Level 1 Helpdesk Agent
Verifone
Johannesburg
09.2009 - 09.2023
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Responded promptly to incoming sales leads and requests for technical support.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Logged support tickets and closed when issues were resolved.
Technician
Printacom
Johannesburg
09.2014 - 06.2018
- Maintained quality assurance and customer satisfaction objectives.
- Responsible for supervising and monitoring all in-house and field printer repair and maintenance work
- Responsible for personally responding to printer repair calls from larger clients
- Assisted in planning and administering installations of several printers into a single location
- Assisted in answering regularly scheduled service and maintenance calls for repeat customers
- Assisted in going to customer sites and training customer employees on printer maintenance techniques
Education
BBA - Marketing Management And Research
RICHFIELD GRADUATE INSTITUTE OF TECHNOLOGY
Johannesburg 01.2022 - Current
Skills
Problem-Solving
Excellent Communication
Decision-Making
Client communication
Corporate Communications
Timeline
BBA - Marketing Management And Research
RICHFIELD GRADUATE INSTITUTE OF TECHNOLOGY
01.2022 - Current
Assistant Product Manager
Tarsus Technology Group
04.2020 - Current
Technician
Printacom
09.2014 - 06.2018
Level 1 Helpdesk Agent
Verifone
09.2009 - 09.2023