Sthembiso Sibiya
Soweto
Summary
A hardworking, self-motivated and highly experienced Product Manager with over fifteen (15) years' experience in the IT industry. Dedicated and proactive Product Manager with a 15-year track record in the IT sector, eager to bring expertise and enthusiasm to your dynamic team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Product Manager (HP Supplies/ Consumables)
Tarsus Distribution
04.2020 - 07.2023
- Collaborated with cross-functional teams to ensure smooth product rollouts and successful launches;
- Streamlined internal processes for improved efficiency in product development and launch;
- Created engaging marketing materials to effectively communicate unique selling points of products to target audiences;
- Monitored inventory levels closely to maintain optimal stock availability for customers without overstocking or creating obsolescence issues;
- Enhanced product performance by conducting thorough market research and competitor analysis;
- Participated in regular meetings with stakeholders, providing updates on project progress and addressing any concerns or obstacles
Assistant Product Manager (HP print IMPS and OPS)
Tarsus Distribution
09.2014 - 04.2020
- Taking ownership of customer issues reported and seeing problems through to resolution;
- Collaborated closely with other departments to identify opportunities for technology improvements that could enhance overall business efficiency;
- Diagnosed and resolved technical issues;
- Serviced multi-functional printing devices through both phone and hands-on support;
- Participation in providing training to customers as required;
- Provided Printer Hardware and Software support;
- Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure;
- Coordinated with vendors for hardware/software upgrades or replacements when needed for optimal system functionality
Helpdesk Support Engineer (OKI Print)
Printacom
09.2009 - 09.2014
- Identified and diagnosed issues and problems;
- Categorised and recorded reported queries and provide solutions;
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives;
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns;
- Advised users on appropriate course of action;
- Maintained clear communication channels with clients throughout troubleshooting process, ensuring transparency and trust;
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences;
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities
Education
Bachelor of Business Administration - Marketing Management And Research
Richfield Graduate Institute of Technology
JHB12.2024
Skills
- Customer Service-Focused
- Leadership and Delegation
- Technical Support
- Pricing Strategies
- Product Development and Promotion
- Strategic Planning and Alignment
- Time Management
- Project Management
- Competitive Analysis
- Computer Repair
- Troubleshooting
- Market Research
Languages
English
Personal Information
- Date of Birth: 02/10/88
- Gender: Male
- Nationality: South African
Ethnicity
African
Certification
MICROSOFT AZ-900
MICROSOFT AZ-104
Timeline
Product Manager (HP Supplies/ Consumables)
Tarsus Distribution
04.2020 - 07.2023
Assistant Product Manager (HP print IMPS and OPS)
Tarsus Distribution
09.2014 - 04.2020
Helpdesk Support Engineer (OKI Print)
Printacom
09.2009 - 09.2014
Bachelor of Business Administration - Marketing Management And Research
Richfield Graduate Institute of Technology
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