Sthembiso Sibiya
Soweto
Summary
A hardworking, self-motivated and highly experienced Product Manager with over fifteen (15) years' experience in the IT industry. Dedicated and proactive Product Manager with a 15-year track record in the IT sector, eager to bring expertise and enthusiasm to your dynamic team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Product Manager (HP Supplies/ Consumables)
Tarsus Distribution
Johannesburg, South Africa
04.2020 - 07.2023
- Collaborated with cross-functional teams to ensure smooth product rollouts and successful launches;
- Streamlined internal processes for improved efficiency in product development and launch;
- Created engaging marketing materials to effectively communicate unique selling points of products to target audiences;
- Monitored inventory levels closely to maintain optimal stock availability for customers without overstocking or creating obsolescence issues;
- Enhanced product performance by conducting thorough market research and competitor analysis;
- Participated in regular meetings with stakeholders, providing updates on project progress and addressing any concerns or obstacles
Assistant Product Manager (HP print IMPS and OPS)
Tarsus Distribution
Johannesburg, South Africa
09.2014 - 04.2020
- Taking ownership of customer issues reported and seeing problems through to resolution;
- Collaborated closely with other departments to identify opportunities for technology improvements that could enhance overall business efficiency;
- Diagnosed and resolved technical issues;
- Serviced multi-functional printing devices through both phone and hands-on support;
- Participation in providing training to customers as required;
- Provided Printer Hardware and Software support;
- Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure;
- Coordinated with vendors for hardware/software upgrades or replacements when needed for optimal system functionality
Helpdesk Support Engineer (OKI Print)
Printacom
Johannesburg, South Africa
09.2009 - 09.2014
- Identified and diagnosed issues and problems;
- Categorised and recorded reported queries and provide solutions;
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives;
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns;
- Advised users on appropriate course of action;
- Maintained clear communication channels with clients throughout troubleshooting process, ensuring transparency and trust;
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences;
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities
Education
Bachelor of Business Administration - Marketing Management And Research
Richfield Graduate Institute of Technology
JHB12.2024
Skills
- Customer Service-Focused
- Leadership and Delegation
- Technical Support
- Pricing Strategies
- Product Development and Promotion
- Strategic Planning and Alignment
- Time Management
- Project Management
- Competitive Analysis
- Computer Repair
- Troubleshooting
- Market Research
Languages
English
Personal Information
- Date of Birth: 02/10/88
- Gender: Male
- Nationality: South African
Ethnicity
African
Certification
MICROSOFT AZ-900
MICROSOFT AZ-104
Timeline
Product Manager (HP Supplies/ Consumables)
Tarsus Distribution
04.2020 - 07.2023
Assistant Product Manager (HP print IMPS and OPS)
Tarsus Distribution
09.2014 - 04.2020
Helpdesk Support Engineer (OKI Print)
Printacom
09.2009 - 09.2014
Bachelor of Business Administration - Marketing Management And Research
Richfield Graduate Institute of Technology