Sthembile Mdladla
Soweto
Summary
Proactive, customer-orientated and dedicated administrator with years of experience in coordinating administrative tasks including managing claims, claims processing and streamlining processes. I bring new and fresh ideas to ensure that the organization achieves its goals. Known for clear communication and proactive approach.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Claims Administrator
Reliance Insurance Brokers
Parktown
2023.11 - Current
- Negotiated and settled claims to ensure fair outcomes for clients.
- Ensured compliance with insurance policies and regulations, enhancing accuracy and speed of claims processing.
- Review policy terms condition and exclusion to validate claims
- Register claims motor and non-motor claims.
- Contacted companies to verify claim progress and facilitate timely resolutions.
- Communicated with service providers to monitor claim-related services.
- Keeping the client informed through all claim stages.
- Maintaining a diary to follow up on claims that are still in progress.
- Addressed customer queries and fulfilled requests promptly.
- Reviewed and revised customer records for accuracy and completeness.
- Utilised software systems to track and document claims status and maintain confidentiality.
- Delivered excellent customer service for improved client experience.
Front Desk Receptionist (Contract)
Aloe Guest Lodge
Roodepoort
2022.06 - 2022.11
- Welcomed and assisted guests professionally and warmly to enhance their experience.
- Responded promptly to phone calls and emails, addressing inquiries effectively to ensure guest satisfaction.
- Handled bookings and coordinated with clients to streamline reservation processes.
- Resolving client queries
- Administering payments and invoices
- Ensuring rooms are ready before check-in.
- Maintain a clean and organised area
- Performed various administrative duties to support office operations.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Issued visitor and contractor passes and recorded visits on the security system.
- Prepare reports and presentations for internal communication.
Administrative Assistance (contract)
Rebone Primary School
Naledi, Soweto
2020.08 - 2021.07
- Managed calendars, schedules, and appointments for executives, ensuring timely and efficient coordination.
- Scheduling and attending meetings and taking minutes.
- Captured data and organised office and filing systems to enhance information retrieval.
- Organised and maintained filing systems and records, improving accessibility and workflow for team.
- Answering the phone and maintaining diaries
- Welcomed visitors to the school, addressing inquiries to ensure a positive experience.
- Administration relating to pupil attendance.
- Maintained accurate financial records for the organisation.
- Managed and retrieved information related to admissions and learner transfers, supporting smooth operational processes.
Depot Assistant
Arthur Ford (AF Brands)
Maponya Mall, Soweto
2016.12 - 2019.12
Finance and Data Capturing-(12 Months)
Passion Travel (Tours and Transfers)
2015.12 - 2016.11
- Carried out day-to-day duties accurately and efficiently.
Administrator and Finance
Soweto Digital
Johannesburg, Johannesburg
2021.09 - 2022.02
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Education
Diploma - Wholesale and Retail Travel
Travel Learning College
Johannesburg 2014.02 - 2015.11
Grade 12 -
Hoerskool Vorentoe
Aucklandpark11.2010
Skills
- Attention to detail
- Time management
- Communication
- Problem-solving
- Customer service
- Document management
- Working under pressure
- Multitasking
- Administrative
- Phone etiquette
- Claim evaluation
- Claims management system
- Data entry proficiency
LANGUAGES
English Intermediate
IsiZulu Intermediate
REFERENCES
- Lungile, Ndzondo
Position: Acting Principal
Rebone Primary
Contact No.: 073 737 4457
- Paul, Nyoni,
Digital Printing CEO,
078 165 6350,
Soweto Digital Printing,
Timeline
Claims Administrator
Reliance Insurance Brokers
2023.11 - Current
Front Desk Receptionist (Contract)
Aloe Guest Lodge
2022.06 - 2022.11
Administrator and Finance
Soweto Digital
2021.09 - 2022.02
Administrative Assistance (contract)
Rebone Primary School
2020.08 - 2021.07
Depot Assistant
Arthur Ford (AF Brands)
2016.12 - 2019.12
Finance and Data Capturing-(12 Months)
Passion Travel (Tours and Transfers)
2015.12 - 2016.11
Diploma - Wholesale and Retail Travel
Travel Learning College
2014.02 - 2015.11
Grade 12 -
Hoerskool Vorentoe