Sthembile Buthelezi
Customer Solutions Specialist
Johannesburg
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Customer Solutions Specialist
Merchants Comcast Business Unit
Johannesburg
11.2022 - Current
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided Technical Support, Ran ITGs to resolve Service issues.
Receptionist
Rodel
Johannesburg
01.2021 - 09.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct department
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
Cosmetic Consultant
Dischem
Johannesburg
09.2018 - 11.2019
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
Education
NSC (National Senior Certificate) Matric -
Buhlebemfundo Secondary School
Johannesburg 01.2013 - 12.2017
Bachelor Of Education - Education
Unisa
Johannesburg 06.2022 - Current
Skills
Report preparation
undefinedAccomplishments
- Started as a Billing Expert in Nov 22 got Promoted to Retention Specialist Feb 23.
- Working for US Campaign.
Timeline
Customer Solutions Specialist
Merchants Comcast Business Unit
11.2022 - Current
Bachelor Of Education - Education
Unisa
06.2022 - Current
Receptionist
Rodel
01.2021 - 09.2021
Cosmetic Consultant
Dischem
09.2018 - 11.2019
NSC (National Senior Certificate) Matric -
Buhlebemfundo Secondary School
01.2013 - 12.2017
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