- Rugby & Sport
- Travel & Cultural Exchange
- Environmental & Sustainability Interests
- Reading
- Learning & Professional Development
Sthandiwe Nzuza
Durban
Summary
Project and Programme Coordinator with 5+ years of experience delivering international programmes across Costa Rica and Spain. Skilled in project coordination, stakeholder management, operational planning, financial administration, risk management, reporting and process improvement. Experienced in coordinating teams, partners and participants throughout the programme lifecycle, resolving operational issues and improving delivery processes. Holds a BSc in Environmental Science with knowledge of environmental management, climate change, ecology, GIS and remote sensing. Currently expanding my analytical skills through self-directed learning in SQL and Power BI, with a strong interest in using data to improve reporting, decision-making, and operational efficiency
Overview
2
2
Languages
6
6
years of professional experience
Work History
Project Coordinator (Remote)
Xplore Asia
Durban, South Africa
03.2024 - Current
- Coordinated end-to-end delivery of international education programmes across Costa Rica and Spain, ensuring adherence to timelines and managing participant logistics and documentation for successful programme execution.
- Managed relationships with participants, partner agencies, schools, in-country teams and international partners, ensuring clear communication and smooth programme handovers.
- Coordinated participant onboarding, programme progression and teaching job placement, tracking interviews, school opportunities and follow-ups through to successful placement.
- Managed operational risks and issues, independently resolving problems and escalating complex matters to maintain programme integrity and reputation.
- Coordinated programme budgets and resources with senior management and in-country teams, including activity costs, accommodation, travel and other delivery requirements.
- Managed participant invoicing and payment tracking through Stripe, maintaining accurate financial records across relevant systems.
- Identified and implemented process improvements, enhancing programme feedback systems, post-programme surveys, and participant meeting recaps to optimise future programme delivery.
- Analysed participant, agency and partner feedback to identify trends, improve programme delivery and make recommendations for future intakes.
- Maintained accurate programme and participant data across Salesforce, HubSpot, Google Sheets and other systems, producing reports for senior management and country teams.
- Supervised 3 administrative assistants, allocating workloads, monitoring deadlines and developing Loom training resources to support consistent processes.
Customer Success specialist
Nutun
Umhlanga , South Africa
12.2022 - 02.2024
- Managed customer enquiries and support requests across telephone, email and digital communication channels, delivering timely solutions and ensuring high standards of customer service.
- Managed customer expectations throughout the resolution process, providing clear updates and following issues through to completion.
- Handled escalated customer concerns with professionalism, aligning customer needs with organisational policies and operational requirements.
- Investigated customer issues and identified appropriate solutions, coordinating with relevant teams for issue escalation.
- Built strong customer relationships through proactive communication, problem-solving and consistent follow-up.
- Identified recurring customer issues and feedback, relaying relevant trends to internal teams to enhance service and process improvements.
- Maintained accurate customer records and communication histories within CRM systems.
Administrative assistant (Part-time)
Cambridge food
Pietermarizburg
03.2020 - 10.2021
- Managed administrative operations, streamlining correspondence, filing systems, and internal communications for improved workflow.
- Assisted management with operational tasks and special projects, enhancing overall workflow and support for team objectives.
- Maintained accurate records of sales, inventory, and store operations to support business decision-making.
- Coordinated logistics and deliveries while liaising with suppliers to facilitate seamless store operations.
- Analysed sales data using Excel (pivot tables, macros) to identify trends and produce reports for management.
- Supported marketing and promotional activities, contributing to customer engagement and sales performance.
Education
BSc - Environmental science
University of KwaZulu-Natal
Pietermaritzburg, KZN01-2022
TEFL Certificate -
Teacher Record
Durban, KZN01-2022
Matric -
Durban Girls' Secondary
Durban, KZN01-2018
Skills
- Project & Workflow Management (Notion Asana Google Calendar Google Workspace)
- CRM & Data Management (Salesforce HubSpot Google Sheets Microsoft Excel)
- Financial & Documentation (Stripe PandaDoc Adobe)
- Data & Analytics (Advanced Microsoft Excel SQL Power BI)
- Reporting, Feedback & Data Collection (Google Forms Google Reviews Go Abroad Go Overseas)
- Training & Content (Loom Canva YouTube)
- Communication & Collaboration (Google Meet Zoom Microsoft Teams Microsoft Outlook WhatsApp Email Google Workspace)
- Customer relationship (Clients Agencies schools Suppliers Partners Internal Teams Management)
Accomplishments
XploreAsia
- Increased customer sign-ups by 15%, recognised through the Go Overseas Top Reviewer award for 2025.
- Coordinated international programme delivery across Costa Rica and Spain, managing participants, agencies, schools, partners, logistics and documentation across multiple stakeholders
- Developed a structured Spain visa support process for participants, including document checklists and guidance, after identifying the need for a clearer internal process.
- Introduced country-specific feedback systems for Costa Rica and Spain, creating more detailed insight into participant experiences and areas for programme improvement.
Nutun
- Recognised as a Top Performer in Direct Debit Review for October and November 2024, achieving top performance for two consecutive months.
- Nominated as a Top OVO Agent in Digital Space for Q3 2024, recognising strong performance within the digital customer service environment.
Interests
Languages
English
IsiZulu
References
Available Upon Request
Timeline
Project Coordinator (Remote)
Xplore Asia
03.2024 - Current
Customer Success specialist
Nutun
12.2022 - 02.2024
Administrative assistant (Part-time)
Cambridge food
03.2020 - 10.2021
BSc - Environmental science
University of KwaZulu-Natal
TEFL Certificate -
Teacher Record
Matric -
Durban Girls' Secondary