Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Steven T Mutomba

Waiter
Cape Town

Summary

Customer Service Specialist, excelled at Mr Prize by enhancing customer satisfaction and loyalty through effective communication and problem-solving. Skilled in cash handling and maintaining composure under pressure, demonstrated the ability to manage priorities in fast-paced environments. Actively contributed to team dynamics and professional growth, showcasing solid computer literacy and a commitment to excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
years of professional experience

Work History

Mr Prize

Customer Service
06.2023 - 08.2024

Job overview

  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
  • Increased customer loyalty through personalized interactions, building rapport with clients.
  • Participated in ongoing professional development opportunities aimed at enhancing skills pertinent to the role of Customer Services Officer.
  • Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.

Cocoa Chi Cha

Restaurant Waiter
03.2022 - 04.2023

Job overview

  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.

Education

Ruziwo Cambrige Tutors
Cape Town, South Africa

High School Diploma
04.2001

Skills

Customer Service

Languages

english
Advanced (C1)
xhosa
Upper intermediate (B2)
Shona
Advanced (C1)

Timeline

Customer Service

Mr Prize
06.2023 - 08.2024

Restaurant Waiter

Cocoa Chi Cha
03.2022 - 04.2023

Ruziwo Cambrige Tutors

High School Diploma
04.2001
Steven T MutombaWaiter