Steven Stauros Tzerefos
Sales Manager Customer Care
Rustenburg
Summary
Experienced manager with 25 years retail industry experience in hospitality to automotive retail and import and export processes. I am a structured and organized individual, collaborating with partners, aligning with corporate strategies, provide mentorship for improvement, outstanding customer success and consistently add value to the company. My strength and passion lies in best customer service and customer retention, I am determined to assist and exceed in all customer interactions. I believe that passion for customer success will open new doors and this will allow me grow in this field. I have extensive training from Mercedes Benz SA in customer journey, using Salesforce Bi and CRM systems.
Overview
24
24
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Sales Manager
Maemo Motors Mercedes Benz
10.2021 - 01.2025
- Promoted to sales manager, a high point in my career.
- I was a selling manager and was involved in sales, CRM management, training of staff, application of Mercedes Benz Financial Services strategies and Mercedes Benz sales strategies.
- Attended intensive training from Mercedes Benz Head office.
- Onboarding of new and current customers in Mercedes Benz by welcoming them to the brand, show-casing the whole best customer experience to build a valued relationship.
Sales Executive
Maemo Motors Mercedes Benz
10.2016 - 09.2021
- Employed as a sales executive to grow brand awareness and increase sales.
- Received extensive training from Mercedes Benz School of Excellence, training included, best sales processes, best customer service and extensive product knowledge.
Export Service Provider
Export Service Provider
05.2014 - 09.2016
- Company Overview: Export service provider processing documentation and delivery high-end vehicles to neighboring countries. Maintaining excellent customer service and building the Mercedes Benz dealership brand.
- Export service provider processing documentation and delivery high-end vehicles to neighboring countries. Maintaining excellent customer service and building the Mercedes Benz dealership brand.
General Manager
Self
10.2000 - 04.2014
- General Manager of my own restaurant, executing all aspects of the business from start-up to full operation. Training all frontline staff in service excellence and growing customer base.
Education
Certification Operations Management - NQF5
University of Cape Town
Certification Import Export & Logistics Management - NQF5
University of Cape Town
Certified Sales Executive - NQF5
Mercedes Benz School of Excellence
Certified Sales Manager - NQF6
Mercedes Benz School of Excellence
Inbound Certificate - Inbound
Hubspot
Online 04.2001 -
Skills
Leadership Skills
Team Management
Decision-Making
Conflict Resolution
Delegation
Sales Skills
Sales Strategy Development
Lead Generation
Closing Deals
Pipeline Management
Customer Relationship Management (CRM)
Problem-Solving Skills
Troubleshooting
Critical Thinking
Adaptability
Coaching and Training
Mentorship
Skill Development
Onboarding
Technical Skills
CRM Software
Sales Automation Tools
Reporting Tools
Industry Knowledge
Market Trends
Competitor Knowledge
Certification
Certification Operations Management, University of Cape Town, NQF5
Personal Information
- Date of Birth: 01/28/74
- Marital Status: Single
Timeline
Sales Manager
Maemo Motors Mercedes Benz
10.2021 - 01.2025
Sales Executive
Maemo Motors Mercedes Benz
10.2016 - 09.2021
Export Service Provider
Export Service Provider
05.2014 - 09.2016
Inbound Certificate - Inbound
Hubspot
04.2001 -
General Manager
Self
10.2000 - 04.2014
Certification Import Export & Logistics Management - NQF5
University of Cape Town
Certified Sales Executive - NQF5
Mercedes Benz School of Excellence
Certified Sales Manager - NQF6
Mercedes Benz School of Excellence
Certification Operations Management - NQF5
University of Cape Town