Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Steven Stauros Tzerefos

Sales Manager Customer Care
Rustenburg

Summary

Experienced manager with 25 years retail industry experience in hospitality to automotive retail and import and export processes. I am a structured and organized individual, collaborating with partners, aligning with corporate strategies, provide mentorship for improvement, outstanding customer success and consistently add value to the company. My strength and passion lies in best customer service and customer retention, I am determined to assist and exceed in all customer interactions. I believe that passion for customer success will open new doors and this will allow me grow in this field. I have extensive training from Mercedes Benz SA in customer journey, using Salesforce Bi and CRM systems.

Overview

24
24
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Sales Manager

Maemo Motors Mercedes Benz
10.2021 - 01.2025
  • Promoted to sales manager, a high point in my career.
  • I was a selling manager and was involved in sales, CRM management, training of staff, application of Mercedes Benz Financial Services strategies and Mercedes Benz sales strategies.
  • Attended intensive training from Mercedes Benz Head office.
  • Onboarding of new and current customers in Mercedes Benz by welcoming them to the brand, show-casing the whole best customer experience to build a valued relationship.

Sales Executive

Maemo Motors Mercedes Benz
10.2016 - 09.2021
  • Employed as a sales executive to grow brand awareness and increase sales.
  • Received extensive training from Mercedes Benz School of Excellence, training included, best sales processes, best customer service and extensive product knowledge.

Export Service Provider

Export Service Provider
05.2014 - 09.2016
  • Company Overview: Export service provider processing documentation and delivery high-end vehicles to neighboring countries. Maintaining excellent customer service and building the Mercedes Benz dealership brand.
  • Export service provider processing documentation and delivery high-end vehicles to neighboring countries. Maintaining excellent customer service and building the Mercedes Benz dealership brand.

General Manager

Self
10.2000 - 04.2014
  • General Manager of my own restaurant, executing all aspects of the business from start-up to full operation. Training all frontline staff in service excellence and growing customer base.

Education

Certification Operations Management - NQF5

University of Cape Town

Certification Import Export & Logistics Management - NQF5

University of Cape Town

Certified Sales Executive - NQF5

Mercedes Benz School of Excellence

Certified Sales Manager - NQF6

Mercedes Benz School of Excellence

Inbound Certificate - Inbound

Hubspot
Online
04.2001 -

Skills

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Certification

Certification Operations Management, University of Cape Town, NQF5

Personal Information

  • Date of Birth: 01/28/74
  • Marital Status: Single

Timeline

Sales Manager

Maemo Motors Mercedes Benz
10.2021 - 01.2025

Sales Executive

Maemo Motors Mercedes Benz
10.2016 - 09.2021

Export Service Provider

Export Service Provider
05.2014 - 09.2016

Inbound Certificate - Inbound

Hubspot
04.2001 -

General Manager

Self
10.2000 - 04.2014

Certification Import Export & Logistics Management - NQF5

University of Cape Town

Certified Sales Executive - NQF5

Mercedes Benz School of Excellence

Certified Sales Manager - NQF6

Mercedes Benz School of Excellence

Certification Operations Management - NQF5

University of Cape Town

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Steven Stauros TzerefosSales Manager Customer Care