Steven Mmusi
Logistics Specialist
Johannesburg
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
Work History
Shipping and Logistics Supervisor
Af Compressors SA
Sandton
10.2023 - Current
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Conducted routine inspections to check quality and compliance with established specifications.
- Solicited customer feedback to identify and improve on areas of weakness.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Observed packing operations to verify conformance to specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Senior Stock Controller
Neledzi Cleaning Services
Johannesburg
01.2020 - 09.2023
- Determined and performed appropriate adjustments of authorized stock levels.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Consistently lifted materials weighing as much as Number pounds.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Processed and packaged stock items for customer purchases.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained stockroom records and generated reports for management.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Created and enforced detailed organization processes to increase quality and service standards.
- Recorded daily activities for inventory control.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Followed orders precisely for correct items, sizes and quantities.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained store assets with effective loss prevention strategies.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Prepared and checked outbound shipments for accuracy.
- Stocked designated items on shelves, end caps and displays.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Checked product levels and recommended new purchases.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Safely and securely loaded items to prevent damage during transport.
Stores and Warehouse Supervisor
Grw Engineering
Johannesburg
02.2016 - 12.2019
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and receiving, distribution and workplace safety.
- Revised and developed procedures to reduce risk and achieve compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained high levels of accuracy in daily operations.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Supervised shipping and handling operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Managed merchandise inventory transactions.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Kept detailed records of inventories and merchandise inventory transactions.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Developed safety programs to protect workers and reduce injuries.
Stock and Logistics Coordinator
Tile Africa Contract Division
Johannesburg
02.2012 - 12.2015
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Tracked orders and notified customers of status or potential delays.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Registered vendors and customers on database to maintain updated roster.
- Generated monthly performance reports to track and analyze shipping trends.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Developed strategies to optimize utilization of available resources.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Analyzed customer requirements and provided customized logistics solutions.
- Created and managed budgets related to logistics and transportation.
- Monitored and adjusted inventory levels according to demand.
- Prepared and presented reports to management on logistics performance.
- Studied data to identify trends and patterns in transportation activity.
- Negotiated contracts to secure favorable rates and terms.
- Implemented and developed supply chain strategies to optimize efficiency.
- Implemented systems and procedures for accurate data collection and reporting.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Updated and maintained databases to track shipments and inventory.
- Managed inventory levels to verify availability of stock for customer orders.
- Monitored performance of logistics operations to identify areas for improvement.
- Created reports to provide insights into logistics operations and performance.
- Identified opportunities for inventory reductions.
- Built and established relationships with staff and vendors.
Fleet Logistics Supervisor
Robor Logistics
Johannesburg
02.2008 - 11.2011
- Reviewed order data to verify transactions and shipping dates.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Analyzed and logged purchase orders.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Created policies based on performance data analysis to reduce costs and maintain efficiency.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed orders by due dates to enable on-time delivery to customers.
- Documented shipment receiving information in Software.
- Assisted auditors of vendor invoices and month-end finance accruals.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained, scheduled and evaluated Number employees.
- Improved efficiency by Number% through employee management, workflow evaluations and monitoring procedures.
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Kept corporate departments and customers updated on critical shipments.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Led third-party vendors in achieving delivery time and cost targets.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Monitored logistics performance and identified improvement opportunities.
- Developed and implemented web-based tracking systems for improved monitoring.
Education
National Certificate - Shipping And Logistics
Oxbridge College
South Africa 01.2019 - 12.2019
National Skills Certificate - Principles of Business Management
Oxbridge College
South Africa 01.2016 - 12.2016
Senior Certificate (Matric) - Ecommerce
Boitumelong High School
Tembisa 01.1991 - 12.1995
Diploma - Supply Chain Management
Oxbridge College
South Africa 01.2012 - 12.2014
Skills
Priority management
undefinedAccomplishments
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
Nominated best employer of the year for outstanding performance
I was nominated best employer of the year in the financial year of 2013 at Tile Africa Contracts for outstanding performance.
Timeline
Shipping and Logistics Supervisor
Af Compressors SA
10.2023 - Current
Senior Stock Controller
Neledzi Cleaning Services
01.2020 - 09.2023
National Certificate - Shipping And Logistics
Oxbridge College
01.2019 - 12.2019
Stores and Warehouse Supervisor
Grw Engineering
02.2016 - 12.2019
National Skills Certificate - Principles of Business Management
Oxbridge College
01.2016 - 12.2016
Stock and Logistics Coordinator
Tile Africa Contract Division
02.2012 - 12.2015
Diploma - Supply Chain Management
Oxbridge College
01.2012 - 12.2014
Fleet Logistics Supervisor
Robor Logistics
02.2008 - 11.2011
Senior Certificate (Matric) - Ecommerce
Boitumelong High School
01.1991 - 12.1995
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