STEVEN KHUMBUZA

• Receiving, moving, checking, and storing incoming goods
• Checking and inspecting goods received and ensuring accurate quantity, type, and acceptable quality
• Packaging and labeling goods before being dispatched
• Picking and packing products
• Loading and unloading vans and other vehicles
• Labeling of goods that have arrived at warehouse
• Abiding by the safety regulations and the Occupational Health & Safety Act
• Moving and organizing stock
• Housekeeping
• Ad hoc duties

• Configuring printers onto network: Assign name(s) and a network IP address for printers. Verify installation. Enable (or disable) specific device functions as specified by customer.
• Configure print driver: Configure, install, and test device’s print driver on up to three workstations (PCs). Train customer’s IT staff on driver installation as required. Load software driver on customer’s server if required.
• Configure Scan to Email functionality (if applicable): Set-up SMTP information, user identification, and logon credentials (if scan to Email technology on MFP is configured).
• Configure email directory (such as LDAP).
• Configure extended scanning services (if applicable): Enable additional scan functions (Scan to File/SMB/Mailbox, Scan to nonstandard Operating System) based on customer’s network.
• Fax integration services (if applicable): Collaborate with customer’s IT staff to determine better ways to configure standard analog “walk up” or network fax functions.
• Provide site back-up information: Train customer’s IT staff on how to back-up (clone) and maintain system.
• Loading serial numbers of old and new machines (Printers) onto digital system (BPO)
• Stripping of old machines and loading/offloading of printer paper.
• Loading of old consumables onto digital system (Printer toners)

TOOLS/SYSTEMS

• Microsoft Office
• BPO
• Remote Connect (Monitor Printer)
• FMA Audit
• TeamViewer
• AnyDesk

• Coordinate Service or Installation of Xerox Printers/Copiers
• Receives Inbound Copier Service Calls
• Schedules Service Engineers
• Orders Service Parts
• Track Inbound & Outbound Parts
• Scan and File
• Assist clients with supply orders and other requests, when needed
• Assist Sales team with chargeable orders and callout fees
• Be a central point of contact for client's users
• Be a central point of contact for ordering of all consumables
• Manage stock level of consumables
• Distribute consumables to all areas
• Document monthly meter readings (BPO System)
• Identify machines efficiency/utilization and right sizing (BPO System)
• Ensure that SLA is adhered to
• Maintain up-to-date list of company assets
• Liaise with IT department: Understand client’s network environment and have ability to diagnose network related problem on any printing/scanning device on network
• Ensure that all machines are kept clean and in a presentable manner

TOOLS/SYSTEMS

• Microsoft Office
• BPO
• Remote Connect (Monitor Printer)
• FMA Audit

• Configured hardware, devices, and software to set up work stations for employees.
• Be central point of contact for client's users
• Be central point of contact for ordering of all consumables
• Manage stock level of consumables
• Distribute consumables to all areas
• Provide first level support to all printing devices
• Provide user training – New Staff
• Document monthly meter readings
• Identify machines efficiency/utilization and right sizing
• Ensure that SLA is adhered to
• Become familiar with client's document needs and look for ways to enhance these documents and, where possible, source more cost-effective ways of producing these documents
• Maintain up-to-date list of company assets
• Liaise with IT department: Understand client’s network environment and can diagnose network related problem on any printing/scanning device on network
• Ensure that all machines are kept clean and in presentable manner
• Trace, track and follow up on paper orders and outstanding calls until resolved

TOOLS/SYSTEMS

• Oracle
• Astea
• XASM (Xerox Service Manager)
• Microsoft Office

• Assisting customers with registrations and activations
• Technical assistance with signal issues
• Helping customers with billing queries
• Logging service requests
• Attach files/invoices and allocate payments
• Customer Service-handling of clients telephonically.
• Responding to customers technical queries in a timely manner and
• Providing exceptional customer service.

TOOLS/SYSTEMS

• Star iBoss
• Microsoft Office
• Google Maps

• Training Assistant to new Adsl staff agents
• Dealing with escalations of customers’ requests
• Customer Care
• Dealing with executive escalations
• Dealing with Corporate escalations
• Liaise with internal departments with regards to customer requests/queries
• Inbound and Outbound call center
• Liaise with ISPs: Mtn, Internet Solutions, Mweb, Vodacom,Business Connextion,Fleetcall ect

TOOLS/SYSTEMS

• Star iBoss
• Microsoft Office
• Google Maps

• New Installations
• Advised customers about new products and assisted customers in determining best product for their needs.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Self-motivated, with a strong sense of personal responsibility.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.