STEVEN KAYAMBAZINTHU MSOSA

Dedicated researcher and lecturer with 15+ years experience managing marketing operations at a senior level and educating students from diverse backgrounds. Exceptional administrative, verbal, and written communication abilities, innovative teaching methods creating engaging learning atmosphere. Skilled in managerial roles and collaborative team environments, adept at handling pressure and meeting strict deadlines with precision.

• International Management Institute (New Delhi, India), Certificate in Cross-Cultural Understanding and Strategies for Business Growth in Emerging Economies
• University of Witwatersrand (Digital Campus), Certificate in Research Ethics and Integrity
• University of Eswatini, Certificate in Online Teaching for Educators
• Blackboard Academy, Certificate in Fundamentals of Digital Teaching and Learning (Certified Associate)
• University of Cape Town, Certificate in Facilitating Online

• Makole, K.R., Ntshangase, B.A. and Msosa, S.K., 2025. The feasibility of the basic income grant to cushion the effect of unemployment among local community members in the city of Tshwane Metro. Baltic Journal of Economic Studies, 11(2), pp.1-12.
• Khumalo, A. P.; Raula, N. R.; Msosa, S. K. 2025. Customer perception of green marketing in the South African retail sector, Insights into Regional Development 7(1): 83-92
• Ramsarghey, K., Ramsarghey, A. and Msosa, S.K., 2024. Enhancing Educational Efficiency through Viable System Modelling: A Case Study of University Accounting Department. European Journal of Management Issues, 32(4), pp.225-234.
• Msosa, S.K., Khuboni, T.C., Maphumulo, S. and Ntshangase, B.A., 2024. Demystifying the potency of marketing strategies as a tool for creating competitive advantage in challenging times. Insights into Regional Development, 6(1), pp.74-88.
• Khwela, N.P., Msosa, S.K. and Ntshangase, B.A., 2024. Social Media Influencers and Their Role in the Purchase Pattern of Products Among Females: Gender Aspects of Business Leadership in the Skincare Industry. Business Ethics and Leadership, 8(4), pp.173-185.
• Ntshangase, B.A., Makole, K.R. and Msosa, S.K., 2024. Overcoming the Socio-Economic Challenges to Good Governance: Streamlining Cooperative Governance Model. SocioEconomic Challenges (SEC), 8(4).
• Msosa, S.K. 2020. A comparative trend analysis of changes in the rate of teacher absenteeism in South Africa. Education Sciences, 10(189):1-13
• Taduvana, S; Msosa, S.K & Chikukwa, T. 2022. Job insecurity, job satisfaction and organisational commitment in turbulent economic times at a textile and clothing manufacturing company. Quality - Access to Success, 23 (186): 23-29.
• Chikukwa, T., Msosa, S.K & Mlambo, C. 2020. Analysing extrinsic rewards, employee motivation and organisational effectiveness in turbulent economic times: A case study of the Zimbabwean manufacturing sector. Quality - Access to Success, Vol 21 (179).
• Kanyumba, B & Msosa, S.K. 2020. Retention strategies of healthcare professionals as a tool for effective service delivery in the Zimbabwean Health Sector. Eurasian Journal of Business and Management, 8(2), 2020, 51-62.
• Madhanga, C. S., Msosa, S. K., & Chikukwa, T. 2022. Assessing various leadership styles used at a multinational company specialising in marine services in Sub-Saharan Africa. International Journal of Research in Business and Social Science, 11(2), 136–143
• Ntshangase, B.A. and Msosa, S.K., 2022. The role of the South African qualifications authority in curbing misrepresentation of qualifications. International Journal of Research in Business and Social Science, 11(6): 421-429.
• Ntshangase, B. A.; Msosa, S. K. 2022. Enhancing service delivery for metropolitan municipalities in South Africa via project management, Insights into Regional Development, 4(3): 127-138
• Makole, K. R.; Ntshangase, B. A.; Msosa, S. K. 2022. Development planning peculiarities in the city of Tshwane, South Africa: A case study, Entrepreneurship and Sustainability Issues 10(1): 282-292.
• Msosa, S.K. 2022. Assessing Students’ Perspectives Towards Entrepreneurship in South Africa. Business Ethics and Leadership, 6(2), 12-23.
• Msosa, S.K. 2022. The flipside of multilevel marketing: A diagnosis of factors leading to the mass uptake of unregulated pyramid schemes in South Africa. Innovative marketing, 18(1): 142-151
• Msosa, S. K., & Govender, G. 2020. Assessing the Impact of Service Recovery Strategies on Procedural Justice in Higher Education Institutions. Eurasian Journal of Business and Management, 8(3), 230-239.
• Msosa, S.K & Fuyane, N. 2020. Making sense of service recovery in higher education institutions: Exploring the relationship between perceived justice and recovery satisfaction. International Journal of Economics and Business Administration, 8(1): 340-352
• Msosa, S.K. 2021. Integrating technology and digital connectivity to service recovery strategies during the Covid19 Pandemic to achieve recovery satisfaction: A hybrid approach. Baltic Journal of Economic Studies, 7(5).
• Msosa, S. K. 2021. Service failure and complaints management in higher education institutions. International Journal of Research in Business and Social Science, (2147- 4478), 10(3), 514–521.
• Msosa S.K & Mlambo, C. 2020. The impact of an apology and explanation on interactional justice in higher education institutions. Journal of Educational and Social Research, 10(4), 111-120.
• Mlambo, C. & Msosa, S.K. 2020. The effect of Financial technology on money demand: evidence from selected African states. International Journal of Economics and Business Administration, 8(1): 366-373.
• Assensoh-Kodua, A., & Msosa, S. K. 2020. Mobile banking in an Emerging Economy: Facilitating Factors and Challenges. Academy of Accounting and Financial Studies Journal, 24(4), 1-12.
• Msosa, S.K. 2020. The impact of Perceived Justice on Students' Negative Emotional Responses during Service Recovery. International Journal of Higher Education, 9(5).
• Msosa. SK. 2021. The service encounter in higher education institutions: A systematic literature review. Baltic Journal of Economic Studies, 7(3):20-28.
• Msosa, S. K. 2021. Service failure and complaints management in higher education institutions. International Journal of Research in Business and Social Science, 10(3), 514–521.
• Msosa, S.K., 2021. Leveraging the Post Office Network to Foster Financial Inclusion. International Journal of Finance & Banking Studies (2147-4486), 10(4): 141-149.
• Ramphele, M., & Msosa, S. K. 2022. Determinants of Social Media Marketing Adoption in Small, Medium and Micro Enterprises during the Covid-19 pandemic. European Journal of Management Issues, 30(2).
• Makole, K.R., Ntshangase, B.A., Maringa, M.S., & Msosa, S.K. 2022. Can a Basic Income Grant Improve the Quality of Life for the Poor in South Africa: An Analytical Review. Business Ethics and Leadership, 6(3), 57-67.
• Guzana, M. and Msosa, S.K., 2022. The challenges in employing digital marketing as a tool for improving sales at selected retail stores in the transkei region. EUREKA: Social and Humanities, (3): 3-12.
• Msosa, S. K. 2023. Factors determining the marketing of products to townships amongst SMEs within the retail sector. International Journal of Research in Business and Social Science, 12(3), 585–593.
• Msosa, S. K. 2023. Customer satisfaction and brand loyalty amongst South African Millennials during the Covid-19 Pandemic. International Journal of Research in Business and Social Science, 12(3), 22–30.
• Msosa, S.K & Radebe, S. 2022. Antecedents of entrepreneurial intentions amongst higher education students in South Africa. Business Excellence and Management, 12(2): 47-65
• Msosa, S. K. 2022. Challenges Facing Women Cooperatives in Accessing Markets for Agricultural Products: A Systematic Literature Review. International Review of Management and Marketing, 12(6), 37–43.
• Msosa, S.K., 2023. Impact of socio-demographic variables on entrepreneurship intention in the Higher Education sector. International Journal of Research in Business and Social Science, 12(2), pp.422-428.
• Msosa S.K & Govender, J.P. 2019. Assessing the influence of service recovery strategies on distributive justice in higher education institutions. Problems of Education in the 21st Century, 77(4): 478-488.
• Msosa, S.K & Govender, J.P. 2020. Service failure in higher education institutions: A case study in diagnosing students' evaluation of critical incidents. International Journal of Educational Management, 34(1):45-55
• Msosa, S.K., 2023. Impact of socio-demographic variables on entrepreneurship intention in the Higher Education sector. International Journal of Research in Business and Social Science, 12(2), 422-428.
• Msosa, S.K. 2022. The Impact of Corporate Social Investment on Customer Loyalty in the Gaming Industry. Business Ethics and Leadership, 6(4), 38-48.

• N.AM. 2025. The influence of culture on the growth of women entrepreneurship in Durban, KwaZulu-Natal (Master’s Thesis-Durban University of Technology).
• Z.S.M. 2025. The influence of government business development programs on the innovativeness of women entrepreneurs in selected rural areas of Kwazulu Natal (Master’s Thesis-Durban University of Technology)
• W.S.W. 2024. Employees attitude and behaviour towards organizational change within the department of employment and labour in Kwazulu-Natal, South Africa (Master’s Thesis-Durban University of Technology)
• G.R.G. Adoption of digital tools for blended learning by lecturers at the Durban University of Technology: The Diffusion of innovation theory (Master’s Thesis-Durban University of Technology)
• Z.G.Z. 2023. The influence of Strategic Planning on the Growth Posture of Small and Medium-Sized Enterprises (SMEs) within the Infrastructure Sector in eThekwini, KwaZulu-Natal (Master’s Thesis-Durban University of Technology)
• M.K. 2023. The role of talent retention as an employee motivator in the fast-moving consumer goods industry (Master’s Thesis-Durban University of Technology)

• Soobramoney, K. 2020. An Investigation into the effectiveness of marketing strategies used by insurance companies to create a competitive advantage. (MBA MANCOSA-Passed)
• Mangena, D.T.2020. Assessing the effectiveness of the turnaround strategy at the South African Bureau Standards (SABS) certification department (MBA MANCOSA-Passed)
• Guzana. M.C. 2021. Investigating the perceived benefits and challenges of employing digital marketing as a tool for improving sales at selected retail stores in the Transkei Region. (MBA MANCOSA-Passed with distinction)
• Sabelo, S.N. 2020. Assessing the causes of price non-compliance: A case study of Coca-Cola dealers in the Local and Traditional channels across KZN (MBA MANCOSA-Passed)
• Rasenyalo. P. 2021. An investigation into the consumer decision processes in the funeral industry. A Case study of Doves funeral services (MBA MANCOSA-in progress)
• Ramphele. M. 2021. Investigating the effect of Social Media Marketing on SMMEs in KwaZulu Natal Province during the Covid-19 Lockdown Restrictions (MBA MANCOSA-Passed with distinction)
• Maepa. I. 2020. Investigating the students' perception of the Online Learning Platform utilised at Damelin College in Boksburg (Honours Mancosa-passed)
• Mahlanyana. R. 2020. An evaluation of marketing strategies of hospitals within a private hospital group in South Africa (Honours Mancosa-Passed)
• Paulsen. S. 2021. Investigating the marketing strategies utilised by small, medium and micro- enterprises in the Fish Hoek Municipality (Honours Mancosa-passed)
• Obiwunmi. F. 2021. The nexus between foreign direct investment and economic growth in Nigeria. The role of governance (Honours Mancosa-passed)
• Chattergoon, R.P. 2021. An investigation into the impact of COVID-19 on Unilever brand loyalty among South African Millennials in KwaZulu-Natal province (MBA MANCOSA-in progress)
• Mbatha, Z.L. 2021. Investigating the effectiveness of marketing strategies employed by Small Medium Enterprises (SMEs) in Durban, KwaZulu-Natal province (MBA MANCOSA-passed)
• Shabane. M. 2021. Investigating the impact of marketing on residential development at Ayga Capital: A case study of Qadi Tribal Authority, Durban region. (MBA MANCOSA passed)
• Bhengu S. 2021. An evaluation of the impactof corporate social investment on Hollywoodbets customer loyalty in KwaZulu Natal (MBA MANCOSA passed with Distinction)
• Mbangi, M. 2022. The evolving role of an HR Business Partner in the work environment (Honours MANCOSA passed)
• Mogorosi, L.M. The impact of the Covid 19 pandemic on supply chain operations at Toyota South Africa Motors (Honours MANCOSA passsed)
• Mbata, N. 2022. An investigation into factors contributing to employee morale at the National Youth Development Agency. (Honours MANCOSA passed)
• Mogapi, M.R. 2022. An exploration of the role of effective leadership on business success: A Case study of Clear Choice Builders. (Honours MANCOSA passed)
• Molebalwe, M.F 2022. An Evaluation of the Job Satisfaction Levels within the Government Printing Works Department in Pretoria” (Honours MANCOSA passed)