Stephan Grové

The SECURITY Team

Greg Cumming

Brackendowns Alberton

03.2013 - Current

Maintained energy and enthusiasm in fast-paced environment.
Maintained excellent attendance record, consistently arriving to work on time.
Led projects and analyzed data to identify opportunities for improvement.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Delivered feedback to decision-makers regarding employee performance and training needs.
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Kept detailed records of daily progress to identify and correct areas needing improvement.
Applied customer feedback to develop process improvements and support long-term business needs.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Processed product returns and assisted customers with other selections.
Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Maintained customer satisfaction with quick and professional handling of product returns.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Worked with loss prevention in monitoring shopper behavior.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Assisted customers with prompt and polite support in-person and via telephone.
Logged reports, expenses, receipts, and sales in company database.
Answered product questions with up-to-date knowledge of sales and store promotions.
Provided primary customer support to internal and external customers.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
Researched competitors' activities and products to uncover new trends