Adventurous outdoor activities and atomic lover of all animal and pride in time spent with friends and family
Stephny Christine Schreuder
Velddrif
Summary
I am dillegent and dynamic with extensive experience in the hospitality industry, excelling in team collaboration and customer satisfaction.
I have a proven track record in training staff and implementing promotional initiatives, enhancing operational efficency and sales.
I am adept in basic HEROPOS inventory and sales control.
I focus on fostering a positive work environment that drives success.
I am a organized and dependable candidate with a Willingness to take on added responsibilities to meet current and future goals.
I am a hardworking and passionate job seeker currently eager to secure any entry-level position at your discretion and establishment.
Overview
22
22
years of professional experience
Work History
Assistant General Manager
Knor Varkie, Harbour Lights Lounge
02.2025 - 05.2025
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Handled cash accurately and prepared deposits.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Bartender
River Restaurant & Shipwreck Bar
01.2023 - 01.2025
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Floor Assistant
Ella's
06.2022 - 01.2023
- Demonstrated strong multitasking skills while balancing tasks such as stocking shelves, assisting customers, and operating cash registers when necessary.
- Collaborated with team members to ensure sales floor coverage and optimal productivity during peak hours.
- Fostered a positive work environment by maintaining an upbeat attitude and assisting coworkers with their tasks when needed.
- Efficiently handled high-pressure situations during busy periods, ensuring seamless service for all customers on the floor.
- Improved overall store efficiency through excellent time-management skills while completing daily tasks such as stocking, cleaning, and customer assistance.
- Aided in visual merchandising efforts, creating visually appealing displays that showcased products effectively.
- Developed strong relationships with repeat customers by remembering preferences and offering personalized recommendations when appropriate.
- Proactively identified opportunities for improvement in store operations, making suggestions to supervisors for process changes when applicable.
- Assisted in maintaining a clean and organized store environment, contributing to a positive shopping experience for customers.
- Supported inventory management by accurately processing shipments and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bar Manager & Events Co-Ordinater
Die Visvlekhuis
06.2014 - 05.2022
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Increased revenue with creative marketing initiatives and promotional events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Enhanced team productivity through effective scheduling and task delegation.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Adhered to all laws regarding alcoholic beverage services and customer regulations.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Organized charity events, boosting community engagement and bar visibility.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Engaged with community on social media, enhancing bar's online presence and attracting a diverse demographic.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Bartender & Waiter
Admirals
03.2012 - 04.2014
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
Freelance Tour Leader & River Guide
Bundi & River Rafters, Nomad, Acacia
12.2002 - 09.2012
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Assisted clients with travel documentation requirements such as visas or permits, streamlining the pre-travel process for them.
- Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
- Guided groups of up to 40 people on scheduled tours.
- Streamlined tour logistics for smoother operations, ensuring timely departures and arrivals at destinations.
- Organized engaging cultural activities for clients during tours, promoting immersion in local customs and traditions.
- Implemented contingency plans in case of unforeseen circumstances or emergencies during tours, minimizing disruptions to itinerary plans.
- Maintained safety standards throughout tours by implementing strict protocols and conducting regular risk assessments.
- Contributed to positive company reputation by consistently receiving high ratings on post-tour evaluations from clients.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Provided informative commentary on historical sites visited during tours, enriching client understanding of destination history and significance.
- Fostered a sense of camaraderie among group members through ice-breaking activities and creating inclusive group dynamics.
- Trained apprentice guides to educate on information to present to tourists and travelers.
- Managed budgets effectively, ensuring cost-efficient allocation of resources while maintaining high-quality experiences for clients.
- Built personal relationships with guests to promote positive experiences.
- Partnered with local communities to provide authentic experiences for clients while supporting sustainable tourism practices.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Checked tour vehicles for cleanliness, safety and functionality.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Education
GED -
Northlink College
Cape Town, South Africa11-2003
Skills
Managing workflow and scheduling coordination
Inventory and sales control - HEROPOS
Marketing and Promotional initiatives
Food and beverage safety and sanitation
Training and development skill
Teamwork and collaboration
Problem-solving aptitude
Interests
Timeline
Assistant General Manager
Knor Varkie, Harbour Lights Lounge
02.2025 - 05.2025
Bartender
River Restaurant & Shipwreck Bar
01.2023 - 01.2025
Floor Assistant
Ella's
06.2022 - 01.2023
Bar Manager & Events Co-Ordinater
Die Visvlekhuis
06.2014 - 05.2022
Bartender & Waiter
Admirals
03.2012 - 04.2014
Freelance Tour Leader & River Guide
Bundi & River Rafters, Nomad, Acacia
12.2002 - 09.2012
GED -
Northlink College
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