STEPHEN PITJENG
Johannesburg
Summary
Analytical BCom Economics student skilled in regression analysis with Excel and statistical computing in R. Translates complex data into actionable insights, integrating technical expertise with customer service and leadership experience. Seeking to contribute to FNB in credit risk financial analysis or data-driven roles.
Overview
12
12
years of professional experience
Work History
Service Representative
TRUCKFUELNET
Johannesburg
04.2022 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance satisfaction.
- Managed high-volume telephone calls to effectively address and resolve customer queries, improving satisfaction.
- Supported onboarding and guided customers through digital banking navigation to enhance user experience.
- Resolved customer queries and improved client satisfaction through effective problem-solving
- Assisted customers with product-related questions, feedback and complaints.
- Troubleshot system issues and escalated complex cases to ensure timely resolution for customers.
- Coordinated with other departments to ensure a seamless service experience for clients, from initial contact to follow-up.
- Conducted training sessions on various digital platforms to enhance user proficiency.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Remained updated on company offerings through regular product research.
- Referred customers to team leaders and expert advisers for complex inquiries.
Store Manager
Skipper Bar
Johannesburg
06.2014 - 09.2016
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed daily operations, staff performance, and sales tracking
- Handled financial processes including cash management
- Controlled store budget, ensuring expenses aligned with financial targets.
- Improved operational efficiency through better stock control
- Oversaw inventory management, reducing stock loss through effective control measures.
- Resolved customer complaints, implementing solutions that enhanced satisfaction and loyalty.
- Led team in addressing customer issues effectively
- Coached employees on upselling techniques, increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Merchandised displays to showcase new and popular items.
- Stored stock securely to prevent damage and loss
Education
BCom - Economics
UNISA
Pretoria01-2026
Matric - National Senior Certificate
Pax Collage
Limpopo01-2007
Skills
- Customer engagement
- Relationship Management
- Effective communication
- Problem-solving
- Decision making
- Problem resolution
- Product knowledge
- Data Modelling
- Excel proficiency
- Analytical Thinking
- Statistical Analysis
- Data Interpretation
- Data Modelling
- Regression Analysis
- Excel proficiency
Websites, Portfolios and Profiles
www.linkedin.com/in/stephen-pitjeng-0687b9bb
Languages
English
Advanced
C1
sepedi
Proficient
C2
zulu
Upper Intermediate
B2
Timeline
Service Representative
TRUCKFUELNET
04.2022 - Current
Store Manager
Skipper Bar
06.2014 - 09.2016
BCom - Economics
UNISA
Matric - National Senior Certificate
Pax Collage