Summary
Overview
Work History
Skills
Languages
Achievements
Education
Accomplishments
Work Availability
Timeline
Stephen Nyoni

Stephen Nyoni

Head Waiter

Summary

Accomplished Head Waiter at Pigalle Restaurant, adept in guest service and POS System Operation, significantly enhanced dining experiences and efficiency. Expert in team supervision and guest relations, successfully managed special events and resolved customer complaints, fostering loyalty. Skilled in upselling techniques and menu presentation, contributing to a high-volume dining environment.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work History

Head Waiter

Pigalle Restaurant
06.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Leading and supervising the waitstaff , assigning duties, and ensuring smooth operation of service.
  • Ensuring high-quality customer service by greeting guests, taking orders and resolving any complaints promptly.
  • Coordinating with the kitchen staff to insure timely preparation and delivery of food orders.
  • Having a thorough understanding of th manu to answer customers questions and make recommendations.
  • Encouraging upselling of manu items and promoting specials to increase revenues.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Restaurant Waiter

Elephant Hills
03.2014 - 05.2016
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

Skills

Customer Service

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Languages

English
Bilingual or Proficient (C2)

Achievements

. Customer Service Excellence

.Recognition for Outstanding service

.Special Events

.Accuracy

.Customer Satisfaction

Education

High School Diploma -

Mose High School, Victoria Fall Zimbabwe
01.2005 - 11.2011

Accomplishments

  • Supervised team of 76 staff members.
  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Head Waiter - Pigalle Restaurant
06.2017 - Current
Restaurant Waiter - Elephant Hills
03.2014 - 05.2016
Mose High School - High School Diploma,
01.2005 - 11.2011

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Stephen NyoniHead Waiter