STEPHANY VENTER
Inventory, Logistics & Supply Chain Specialist
Gauteng
Summary
Results-driven professional skilled in optimizing material returns and managing spare parts. Expertise in supplier relations, inventory control, and cross-departmental collaboration enhances operational efficiency. Strong analytical abilities support accurate record-keeping and discrepancy resolution. Effective communicator with a track record of building relationships with local and international suppliers while delivering projects under pressure and meeting tight deadlines.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Rotable Asset Repair Officer
Solenta Aviation (Pty) Ltd
01.2025 - Current
- Manage the full reverse logistics process for all repairable parts and tooling from the unserviceable store to either repair, exchange, or calibrate with a vendor within time limit targets.
- Ensure that unserviceable parts removed from the aircraft are replaced in accordance with minimum stock requirements for the operation.
- Manage the Open Exchange and CORE return process across various outstations to ensure CORE units are returned to the supplier within the agreed time frame.
- Manage open items on repair with various suppliers to ensure timely return of parts.
- Manage and resolve all related queries and administration in the process.
- Provide input in terms of the status of repairable and tooling parts for the procurement parts process.
- Sourced piece parts for repairs from various suppliers.
- Obtain market values for piece parts and tooling currently in for repair, and obtain approval in accordance with the company LOA.
- Evaluate the tear-down report and costing to ensure the best possible commercial transaction.
- Evaluate the Tear-down Report and costing to ensure repairs are carried out according to the required work scope, including scheduled overhauls and other maintenance.
- Ensure that repair and exchange repair quotations are handled on time within the targets set.
- Ensure repair units are returned to bases according to operational and baseline requirements, and manage the inbound logistics process to ensure the delivery of parts as efficiently as possible.
- Ensure that ageing repair items are attended to and returned within targets defined.
- Ensure all freight movements of parts/tooling to and from vendors are in accordance with company freight rules.
- Full management of all freight related queries resulting from any repair or core return transaction.
- Manage the accuracy of unserviceable parts and core return reports across all transactions.
- Managed team of junior officers, providing leadership and guidance for operational efficiency.
Process Controller: Defective Material Return
Mustek Ltd.
03.2022 - 12.2024
- Prioritize and manage departmental workloads to streamline operations and ensure efficient processing of defective material returns and spare parts management.
- Act as the dedicated product owner for Voltronic and tablet spare parts, maintaining accurate price lists and ensuring up-to-date supplier information.
- Implement effective strategies for fulfilling backorders, leading to optimized stock availability, and minimized downtime.
- Established communication channels with suppliers to ensure timely resolution of defective material requests and enhance feedback loops.
- Lead the development and maintenance of strong relationships with local and international suppliers, enhancing cooperation and support in stock management.
- Arrange and manage overtime schedules to align with departmental needs and operational demands.
- Initiate and manage orders for spare parts from overseas suppliers, meticulously tracking orders to ensure timely delivery.
- Create and link new item codes to suppliers, enhancing inventory accuracy and ease of procurement.
- Apply Return Merchandise Authorizations (RMA) to suppliers and gather Estimated Time of Arrival (ETA) information.
- Lead and supervise the supplier claims staff, nurturing a collaborative and motivated team.
- Conduct audits of local Mustek branches across South Africa, ensuring compliance and accurate stock records.
- Strategically manage stock write-offs to maintain optimal inventory levels and prevent overstock situations.
- Facilitated invoice processing for suppliers, resolving stock-related discrepancies in the Epicor system to maintain accurate records.
- Provide accurate purchase order numbers to the shipping department for incoming stock shipments.
- Forecast spare parts needs to maintain consistent stock levels, prevent shortages, and minimize disruptions.
- Coordinate defective material requests with suppliers, acting based on supplier feedback to ensure prompt resolution.
- Supervise inventory write-offs, oversee disposal of specific stock items, and optimize inventory management practices.
- Monitored defective material request data to analyze trends and quantities, supporting effective claims processing.
- Coordinate with various departments to ensure accurate stock return reasons and efficient communication.
- Maintain open communication with overseas and local suppliers to ensure smooth operations and timely issue resolution.
- Update and maintain system information to align with logistics flows and process updates.
- Generate purchase orders and record stock receipts, contributing to accurate Goods Receipt Notes (GRNs).
- Regularly monitor and conduct stock takes to ensure inventory accuracy and identify discrepancies.
- Build and nurture positive relationships with suppliers, enhancing collaboration and support for stock management.
- Maintain ongoing communication with suppliers to manage the return process for faulty stock until claims are successfully closed.
Service Administrator
Air filter Maintenance Services
01.2021 - 02.2022
- Orchestrated timely scheduling and planning of lab equipment repairs and services, optimizing technical staff resources, and enhancing customer satisfaction.
- Streamlined the quotation process for repairs and re-certification of lab equipment, contributing to increased efficiency in the sales cycle.
- Created and managed Sales Orders and Requisitions, maintaining accurate records of transactions.
- Cultivated strong client relationships through exceptional customer service and implemented effective communication channels, enhancing customer relations and service delivery.
- Managed and maintained an organized electronic job schedule, enabling accurate tracking of service progress.
- Made quick decisions to facilitate an efficient service environment, ensuring timely implementation of services.
- Ensured up-to-date administration and reporting, contributing to accurate record-keeping and process transparency.
- Collaborated with various departments to foster interdepartmental coordination for seamless service execution.
- Managed administration and reporting, ensuring accurate record-keeping and process transparency.
- Prepared costing spreadsheets for services and freight requests, contributing to accurate financial planning.
- Developed weekly work schedules for staff and individual job assignments, enhancing operational efficiency.
- Maintained an up-to-date company system, contributing to accurate and accessible information for all stakeholders.
- Compiled tenders and documentation for successful submissions.
- Managed orders for air-filters, overseeing the process from acceptance to delivery.
- Led the planning of hospital and lab equipment services, guiding the process until completion for client companies.
Projects and Logistics Officer
Mustek Ltd
09.2018 - 07.2020
- Optimized logistics processes, ensuring timely and accurate execution of stock-related activities.
- Collaborated with Mustek divisions and suppliers to facilitate seamless logistics for repairs, enhancing service delivery.
- Cultivated strong customer and supplier relationships, enhancing collaboration and supporting business growth.
- Streamlined the quotation and order generation process, enhancing operational efficiency and customer satisfaction.
- Generated invoices consistently for departments, minimized delays, and improved financial operations.
- Regularly compared inventory records with actual stock on hand, contributing to accurate inventory management.
- Maintained meticulous records for transparent documentation and efficient information retrieval.
- Assisted with ISO document control and contributed to maintaining compliance within the organization.
- Actively participated in tender documentation and preparation, supporting successful bid submissions.
Supplier Claims Supervisor
Mustek Ltd
07.2015 - 09.2018
- Streamlined inventory auditing processes, ensuring accuracy of existing stock and deliveries from local and international suppliers.
- Supervised and led stock takes, enhancing accuracy of inventory management practices.
- Demonstrated strong leadership by effectively monitoring staff, addressing challenges, and evaluating work performance.
- Fostered and maintained strong relationships with customers, local suppliers, and international partners, improving collaboration and service quality.
- Played a key role in arranging and leading monthly meetings, ensuring effective communication and alignment across teams.
- Managed and maintained supplier files and Return Merchandise Authorization (RMA) policies, ensuring organized and efficient processes.
- Proactively analyzed supplier turnaround times for repair, replacement, and credited stock, leading to improved operational efficiency.
- Contributed to optimized inventory management through accurate tracking, reporting, and documentation of stock-related activities.
- Forecast supply and demand, preventing overstocking and stock shortages.
- Coordinated with couriers for international shipping and freight quotations, minimizing delays and optimizing logistics.
Production Administrator
Mustek Ltd
02.2014 - 07.2015
- Oversaw production processes, guaranteeing timely production and high-quality outputs.
- Prioritized production activities based on business impact, resulting in optimized workflow and customer satisfaction.
- Managed stationery and packaging material, ensuring availability for uninterrupted production operations.
- Collaborated with departments to facilitate timely and accurate stock orders, supporting production schedules.
- Efficiently arranged and led monthly meetings, enhancing cross-departmental communication and coordination.
- Assisted management in planning and coordinating business activities, improving overall operational efficiency.
- Implemented and maintained an organized filing system for production documents, contributing to easy data retrieval and reporting.
- Effectively evaluated staff performance using KPIs, fostering a culture of continuous improvement.
- Actively contributed to the modification of production orders and bar-code management, ensuring accurate inventory tracking.
Supplier Claims Administrator
Mustek Ltd
05.2009 - 02.2014
- Ensured BEE certificates from suppliers were up to date, complying with regulatory requirements.
- Managed production stock and inventory, resolving operational problems to ensure smooth production and collaborating with cross-functional teams to optimize production processes.
- Prioritized daily production orders and arranged staff overtime as necessary to meet production demands.
- Evaluated staff performance using KPIs, supporting continuous improvement initiatives.
- Gathered and submitted budget information to aid financial planning and decision-making.
- Assisted management in prioritizing, planning, coordinating, and handling various business activities.
- Developed production expense budgets and reported production issues to the production manager for timely resolution.
- Updated and maintained records of production incidents, ensuring accurate tracking and reporting.
- Completed daily production paperwork accurately, contributing to organized production documentation.
Education
Bachelor of Commerce Degree - General
Regent Business School
06-2023
Basics of Business Certificate -
University of South Africa (UNISA)
Durban, KZN05-2004
Introduction to Personal Computing - Word, Excel, PowerPoint, Outlook
Varsity College
Durban, KZN03-2004
Certificate - Management Principles
Varsity College
Durban, KZN03-2004
Certificate - Executive Secretarial Studies
Varsity College
Durban, KZN03-2003
Senior Certificate -
Kuswag High School
Durban, KZN12-2001
Skills
- Sales Order Management
- Inventory Management
- Tender compilation
- Process Optimization
- Data analysis
- Service Coordination
- Cross-Functional Collaboration
- Team Leadership
Interests
Running (Comrades)
Timeline
Rotable Asset Repair Officer
Solenta Aviation (Pty) Ltd
01.2025 - Current
Process Controller: Defective Material Return
Mustek Ltd.
03.2022 - 12.2024
Service Administrator
Air filter Maintenance Services
01.2021 - 02.2022
Projects and Logistics Officer
Mustek Ltd
09.2018 - 07.2020
Supplier Claims Supervisor
Mustek Ltd
07.2015 - 09.2018
Production Administrator
Mustek Ltd
02.2014 - 07.2015
Supplier Claims Administrator
Mustek Ltd
05.2009 - 02.2014
Bachelor of Commerce Degree - General
Regent Business School
Basics of Business Certificate -
University of South Africa (UNISA)
Introduction to Personal Computing - Word, Excel, PowerPoint, Outlook
Varsity College
Certificate - Management Principles
Varsity College
Certificate - Executive Secretarial Studies
Varsity College
Senior Certificate -
Kuswag High School
CUSTOM SECTION
- MS Office
- ERP Systems