Stephan Van Heerden
Manager
Potchefstroom
Summary
Energetic and personable with knack for creating memorable guest experiences and fostering welcoming environment. Possesses strong understanding of customer service and hospitality management, along with skills in team leadership and problem-solving. Dedicated to enhancing guest satisfaction and operational efficiency.
Experienced with managing and coordinating construction projects from inception to completion. Utilizes effective leadership to ensure all tasks are executed efficiently and safely. Track record of fostering team collaboration and problem-solving to achieve project goals.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Resorts Manager
Vaal Resorts
Vanderbijlpark
04.2024 - 12.2024
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Evaluated customer feedback systematically, utilizing insights for continuous improvement initiatives.
- Recruited trained, and mentored staff members to maintain a high standard of service quality.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Established partnerships with local businesses, enhancing guest experience through unique activities and excursions.
- Managed budgets effectively, ensuring profitability and financial stability of the resort.
- Optimized room allocation processes, maximizing revenue generation opportunities from bookings.
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Developed marketing strategies to attract new clientele and boost overall occupancy rates.
- Organized events and functions at the resort, promoting positive brand image within the local community.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Evaluated and promptly resolved lodging facility operational issues.
Guest Farm Manager
Jackalberry Guest Farm
Parys
01.2023 - 03.2024
- Enhanced online presence through effective social media management and website optimization, driving increased bookings from digital channels.
- Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
- Improved guest satisfaction by implementing personalized services and addressing customer feedback.
- Coordinated special events, delivering memorable experiences for guests while maximizing revenue opportunities.
- Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Evaluated and promptly resolved lodging facility operational issues.
Plumber
Parys Plumbing
08.2020 - 05.2021
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Repaired plumbing systems, components, and equipment.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Measured, threaded, and cut materials to correct angles.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Conducted thorough inspections of existing plumbing systems, identifying potential problems before they escalated into expensive repairs for clients.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Eliminated risks by correctly identifying potential safety hazards.
- Inspected sewers and piping systems to assess quality and condition.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Project Manager
Legacy Properties
01.2017 - 02.2020
- Planning, implementing and managing construction tasks in accordance with priorities and goals
- Implementing employee and project schedules
- Managing and supervising members’ attendance and performance
- Adhere to relevant safety regulations
- Managing and supervising the use of machinery and equipment
- Managing of daily site diary
- Managed and scheduled sub-contractors as well as materials in advance
- Maintenance for sectional title buildings in Table View, Val de Vie Estate as well as rental agents
- Structuring of projects related to materials and quantities
- Planning of progress sheets for different aspects of projects to meet deadlines
- Project costing for quotation purposes
- Organising, planning and sourcing of subcontractors for different phases of projects
- Liaising with clients and different contractors on jobs related to their scope of work
- Keeping record of all materials for budget purposes
- Overseeing of all work done and quality control
- Damage control and problem solving
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
Construction Foreman
Energy Master Builders
05.2014 - 01.2017
- Planning, implementing and managing construction tasks in accordance with priorities and goals
- Implementing employee and project schedules
- Managing and supervising members’ attendance and performance
- Adhere to relevant safety regulations
- Managing and supervising the use of machinery and equipment
- Managing of daily site diary
- Managed and scheduled sub-contractors as well as materials in advance
- Maintenance for sectional title buildings in Table View, Val de Vie Estate as well as rental agents
- Structuring of projects related to materials and quantities
- Planning of progress sheets for different aspects of projects to meet deadlines
- Project costing for quotation purposes
- Organising, planning and sourcing of subcontractors for different phases of projects
- Liaising with clients and different contractors on jobs related to their scope of work
- Keeping record of all materials for budget purposes
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Civil Foreman
Transnet Freight Rail
01.2009 - 01.2013
- Installing of new plumbing systems
- Installing of new drainage- and storm water reticulation lines
- Installing of new solar geysers
- Installing of new above- and underground main water supply lines
- Perform physically demanding tasks, such as moving and lifting heavy objects
- Use a variety of tools and equipment such as measuring devices, power tools and testing equipment
- Work from heights using harness equipment
- Fault diagnostics and repair
- Established strong relationships with subcontractors to ensure timely delivery of materials and services at competitive prices.
- Ensured safety compliance by conducting regular site inspections and enforcing adherence to regulations.
- Optimized equipment usage by scheduling routine maintenance, resulting in reduced downtime and increased productivity.
- Coordinated site logistics for smooth transportation of materials from suppliers to job sites without disruptions or delays.
- Led teams in achieving successful completion of complex construction projects, showcasing strong problem-solving skills and adaptability under changing circumstances.
Education
High School Diploma -
Bellville Technical High School
Bellville, South Africa 01.2006 - 12.2006
Skills
Hospitality management
Sales management
Marketing
Property maintenance
Guest relations expertise
Problem-solving abilities
Customer satisfaction
Communication Skills
- Afrikaans
- English
Personal Information
- ID Number: 8802065077084
- Health Status: Excellent
- Date of Birth: 02/06/88
- Nationality: RSA
- Driving License: Code 8 + PDP
- Marital Status: Single
Timeline
Resorts Manager
Vaal Resorts
04.2024 - 12.2024
Guest Farm Manager
Jackalberry Guest Farm
01.2023 - 03.2024
Plumber
Parys Plumbing
08.2020 - 05.2021
Project Manager
Legacy Properties
01.2017 - 02.2020
Construction Foreman
Energy Master Builders
05.2014 - 01.2017
Civil Foreman
Transnet Freight Rail
01.2009 - 01.2013
High School Diploma -
Bellville Technical High School
01.2006 - 12.2006
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