Stephanus Coetzee
Potchefstroom
Summary
Results-driven Senior Technical Support Engineer with expertise in troubleshooting software issues and implementing solutions to ensure system integrity. Skilled in network configuration, database management, and cybersecurity. Collaborative communicator dedicated to enhancing problem-solving efforts and building positive client relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
IsoMetrix Software
Pretoria
05.2023 - Current
- Delivered technical support to internal departments and clients, ensuring timely resolution of issues.
- Supported and installed all versions of IsoMetrix, including IIS administration, SQL administration, and Qlikview/Qliksense administration.
- Assisted users with software-related inquiries, enhancing user experience and satisfaction.
- Maintained web servers and clients, ensuring optimal performance and uptime.
- Facilitated installation processes to ensure seamless integration of systems.
- Installations of IsoMetrix and Customer Hosted solutions including scheduling and liaising with all stakeholders.
- Active Directory, Radius authentication, site-to-site VPNs, Domain Federation, Device encryption, etc.
- Microsoft Azure and our self-hosted infrastructure.
- Brainstorm new ideas and ways to improve Azure and infrastructure implementations.
- Adequate disaster recovery strategy, high availability, backup and recovery and successful execution.
- ISO 27 001 support and ongoing compliance.
- Managed IT procurement, provided input on IT budgets, liaised with suppliers.
- Internal Maintenance and IT knowledge: setup and installation of printer drivers and troubleshooting, understanding basics and service providers of wireless and internet.
- Supporting DevOps strategy adoption.
Technical Support Engineer
IsoMetrix Software
Gauteng
04.2021 - 05.2023
- Supported and installed all versions of IsoMetrix, including IIS, SQL, and Qlikview/Qliksense administration and troubleshooting.
- Delivered technical support to internal departments and clients, resolving issues to enhance operational efficiency.
- Supported users by troubleshooting software issues, ensuring seamless application functionality.
- Installations of IsoMetrix and Customer Hosted solutions including scheduling and liaising with all stakeholders.
- Maintained web servers and clients, ensuring optimal performance and reliability of hosted services.
- Supported the installation process by collaborating with team members to resolve issues.
- Active Directory, Radius authentication, site-to-site VPNs, Domain Federation, Device encryption, etc.
- Microsoft Azure and our self-hosted infrastructure.
- Brainstorm new ideas and ways to improve Azure and infrastructure implementations.
- Internal Maintenance and IT knowledge: setup and installation of printer drivers and troubleshooting, understanding basics and service providers of wireless and internet.
- Manage IT procurement, provide input on IT budgets, liaise with suppliers.
- Adequate disaster recovery strategy, high availability, backup and recovery and successful execution.
- ISO 27 001 support and ongoing compliance.
- Supporting DevOps strategy adoption.
Senior Support Engineer
Medical EDI Services (Pty) Ltd
Amanzimtoti
01.2010 - 11.2020
- Provided technical support for healthcare EDI software applications.
- Resolved customer inquiries related to electronic data interchange processes.
- Provided remote and onsite support for MedEDI and Practice Perfect products, resolving issues with SQL.
- Collaborated with cross-functional teams to enhance system functionality.
- Led regional team to improve collaboration and streamline support processes.
Consulting & Support Prof. Medical EDI, Technical Support Consultant
CompuGroup Medical South Africa (PTY) Ltd
Centurion
01.2010 - 10.2020
- Relocated to Centurion for continued role.
- Executed onsite installations, delivered training, and provided remote and onsite support for MedEDI, PMO, and Practice Perfect products utilizing SQL.
- Executed basic SQL scripts for product functionality.
- Implemented and supported MedME, Clickdoc, and IcanScript products on the hosted platform.
- Conducted quality assurance for MedEDI, focusing on pricing side and product version operating on SQL backend.
- More Products are added on a monthly basis to support.
Consulting & Support Prof. Medical EDI, Technical Support Consultant
CompuGroup Medical South Africa (PTY) Ltd
Amanzimtoti
08.2015 - 05.2018
- Executed onsite installations of MedEDI, PMO, and Practice Perfect software utilizing SQL backbone; provided training, remote support, and onsite assistance for healthcare professionals.
- Expanded support services to dental market since June 2018, delivering installations, training, and ongoing support for new product offerings.
- Maintained essential job functions during company transition, ensuring continuity of support.
- Oversaw the responsibilities of Regional Manager after the previous manager relocated to Centurion Branch.
Support Engineer
Medical EDI Services (Pty) Ltd
Glenwood and Amanzimtoti
01.2010 - 03.2014
- Delivered technical support for EDI systems in healthcare settings, ensuring seamless operation and client satisfaction.
- Addressed and resolved client inquiries regarding electronic data interchange processes, facilitating smoother communication and workflow.
- Conducted onsite installations and provided training for MedEDI and Practice Perfect products.
- Collaborated with cross-functional teams to enhance system functionality.
IT Desktop Support and Server Administrator
Wynleigh International
Umhlanga
08.2008 - 01.2010
- Managed server performance and availability for Wynleigh International's operations.
- Configured and maintained network infrastructure to support business applications.
- Conducted regular system backups to ensure data integrity and recovery.
- Delivered desktop support, managed network administration, and conducted onsite training for clients utilizing a document control system to enhance ISO compliance.
Server Administrator and IT Support
Sothebys International Realty(South Coast)
Margate
05.2008 - 07.2008
- Managed server configurations and maintenance for real estate applications.
- Implemented security measures to protect sensitive client data.
- Monitored system performance and resolved issues proactively.
- Provided system support and desktop assistance to end users, resolving issues to enhance user experience.
Bylander Operator
Independent Newspapers
Greyville Durban
02.2003 - 11.2006
- Operated printing machines to ensure high-quality production standards.
- Monitored workflow and adjusted processes for efficiency improvements.
- Maintained equipment by performing routine inspections and minor repairs.
- Inserted all pages to prepare newspapers for next day distribution.
Education
National Certificate of Information Technology NQF Level 5 - Systems Development, Computer/Information Technology Administration And Management
IT Intellect
Musgrave, Durban01-2007
Senior Certificate - High School/Secondary Diplomas and Certificates
Durban North College
Durban NorthSkills
- Application support expertise
- DevOps administration
- SQL troubleshooting
- Internet Information Services (IIS)
- Active Directory management
- IT security protocols awareness
- High availability solutions
- Virtualization technologies knowledge
- Scripting languages proficiency
- Remote support capabilities
- ITIL framework understanding
- Qlik Sense expertise
- Root-cause analysis techniques
- Critical thinking
- Team collaboration
- User training and mentoring
- Time management skills
Certification
- NCIT – National Certificate of Information Technology: NQF Level 5
- The Ultimate DevOps Bootcamp
- Protecting your pocket - (CYBERPRYPM4)
- Generative AI Mastermind
- Ultimate AWS Certified Solutions Architect Associate
Custom
- Wynleigh International
- IT Desktop Support and Server Administrator
- August 2008 - January 2010 (1 year 6 months) Umhlanga
- Desktop Support, Network Administrator, Onsite Training and Support for our clients using a document control system that makes ISO complaint much easier and user friendly.
Languages
- Afrikaans
- English (Native or Bilingual), Afrikaans
Personal Information
Title: Senior Technical Support Engineer at IsoMetrix Software
Experience
- IsoMetrix Software
- 5 years
- Senior Technical Support Engineer
- May 2023 - Present (2 years 11 months) South Africa
- Main purpose of Job:
- Provide technical support to internal departments and clients.
- Primary responsibilities:
- Support and installation on all versions of IsoMetrix including as well as:
- IIS Administration and Troubleshooting
- SQL Administration and troubleshooting
- Qlikview/Qliksense Administration and troubleshooting
- Installation including patches and service packs
- Internal IT where required
- Maintenance of several applications: websites and FTP Server, test environments and servers, backups, system administration, maintaining vendor relationships, improving system performance, upgrades and future technologies and more.
- Assist users and support software.
- Internal Maintenance and IT knowledge: setup and installation of printer drivers and troubleshooting, understanding basics and service providers of wireless and internet.
- IT Procurement:
- Manage IT procurement, provide input on IT budgets, liaise with suppliers
- Installations of IsoMetrix and Customer Hosted solutions including scheduling and liaising with all stakeholders
- Web-Servers and installations
- Maintenance of the web servers and web server clients# Handling and assisting with installations
- IT Security
- Active Directory, Radius authentication, site-to-site VPNs, Domain Federation, Device encryption, etc.
- Infrastructure management
- Microsoft Azure and our self-hosted infrastructure
- IT Strategy
- Brainstorm new ideas and ways to improve Azure and infrastructure implementations
- Adequate disaster recovery strategy, high availability, backup and recovery and successful execution
- Information Systems adoption strategy
- ISO 27 001 support and ongoing compliance
- Supporting DevOps strategy adoption
- Technical Support Engineer
- April 2021 - May 2023 (2 years 2 months) Gauteng, South Africa
- Medical EDI Services (Pty) Ltd
- 10 years 11 months
- Senior Support Engineer
- January 2010 - November 2020 (10 years 11 months) Amanzimtoti
- Onsite Installations, Provide Training, Remote Support and
- Onsite Support of our products MedEDI and Practice perfect that uses SQL.
- Acting Regional Manager for this time.
- Xdent has also added since Jun 2018 that includes the above as well for our dental market also providing installations, training and support on the product.
- Acting Regional Manager for this time as the Regional manager was relocated to Centurion Branch.
Timeline
Senior Technical Support Engineer
IsoMetrix Software
05.2023 - Current
Technical Support Engineer
IsoMetrix Software
04.2021 - 05.2023
Consulting & Support Prof. Medical EDI, Technical Support Consultant
CompuGroup Medical South Africa (PTY) Ltd
08.2015 - 05.2018
Senior Support Engineer
Medical EDI Services (Pty) Ltd
01.2010 - 11.2020
Consulting & Support Prof. Medical EDI, Technical Support Consultant
CompuGroup Medical South Africa (PTY) Ltd
01.2010 - 10.2020
Support Engineer
Medical EDI Services (Pty) Ltd
01.2010 - 03.2014
IT Desktop Support and Server Administrator
Wynleigh International
08.2008 - 01.2010
Server Administrator and IT Support
Sothebys International Realty(South Coast)
05.2008 - 07.2008
Bylander Operator
Independent Newspapers
02.2003 - 11.2006
National Certificate of Information Technology NQF Level 5 - Systems Development, Computer/Information Technology Administration And Management
IT Intellect
Senior Certificate - High School/Secondary Diplomas and Certificates
Durban North College