Stephanie .V Muller

Duties :

Accounts Department :

• Processing of invoices on my market and people soft
• Helping Finance Manager with Bank Recons
• Assisting with Banking
• Assisting with Rush and Manual Payments
• Doing the Trade Summary for Food and Beverage on excel

Food & Beverage Department:

• Breakfast Supervisor/Late Shift Supervisor
• Pulling open check reports
• Doing Stock take
• Doing Cash ups

Front Desk :

• Check in and and check out of guest
• Meeting and Greeting Guest
• Compiling Direct Bills
• Taking Payments
• Cashing Up
• Responding to guest requests and GXP cases
• Answering and forwarding phone calls
• Doing Bookings for Walk in guests
• Keeping work place tidy and orderly

Reservations:

• Assisting with Gifting
• Assisting with Invoices
• Assisting with Sertifi payments
• Update Guest Profiles
• Following up with bookings

Duties :

Front Office:

• At your Service agent , answering and forwarding calls , taking messages
• Responding to GXP Cases
• Assisting and putting through In Room Dining Orders(Room Services)
• Doing Cash up / dropping cash
• Pulling Readings and Open Check Reports

Housekeeping:

• Working hand in hand with Housekeeping Manager
• Assisting with Cleaning rooms
• Inspecting Rooms and Public Areas

Maintenance:

• Processing Invoices and Filing
• Checking rooms , lighting and painting

Food & Beverage :

• Shift Supervisor
• Banqueting Function Preparations
• Doing Cash Ups and supervising dropping cash
• Supervising Bar and doing stock take
• Assisting and taking Room Service orders and gifting
• Pulling open check reports and readings
• Doing Floor Checks

Reservations:

• Updating Guest Profiles
• Taking Calls and responding to Guest
• Enrolling Guests (Marriott Bonvoy)

Duties:

Kitchen:

• Kitchen Chef worked in all kitchen sections

Restaurant:

• Waitressing and barista

• Shared knowledge of menu items and flavors, enabling guest to make personal decisions based on taste and interest.
• Remained calm and poised when dealing with difficult guests or during busy shifts.
• Maintained guest satisfaction with timely table check-ins to assess food and beverage needs.
• Greeted new guests, discussed specials and took drink orders.
• Doing cash ups