Stephanie Muller
Cape Town
Summary
Hardworking and passionate job seeker with strong organizational skills eager to Lean and exceed in position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Team worker and able to work independently. Innovative , Good interpersonal and effective communication skills.
Overview
14
14
years of professional experience
Work History
Logistics Coordinator
Hillebrandgori SA
Cape Town, WC
07.2013 - Current
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Liaise with shipping lines for freight space on vessels
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Built and established relationships with staff and vendors.
- Courier documentation to destination(s) in order to meet clearance deadlines
- Client liaison (telephonic and written)
- Continuously monitored performance metrics, identifying areas for improvement within logistics process.
- Ensured compliance with industry regulations, reducing risk of fines or penalties.
Senior Customs Controller
HillebrandGori SA
Cape Town, WC
07.2013 - 06.2019
- Completing customs SAD500's (ZE, ELG, EIG, XE, EAS, ZIB, ZRW & Spirits)
- Tariff classification
- Edi Submission
- Liaising with customs for queries.
- Completing weekly deadlines within timeframe provided with accuracy.
- Customer Service
- Completing Certifications( EUR1, SADC, EFTA) for destination.
- Update internal system (Flow)
- Team Player
- Ensured accurate flight data processing through meticulous attention to detail when entering information into system.
- Supported continuous improvement initiatives by participating in after-action reviews following incidents or near misses, identifying areas for growth, and implementing corrective measures promptly.
Administrative Clerk
Thrutainers Container Depot
Cape Town, WC
02.2010 - 06.2013
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Create packing List, Cargo Dues, CTO's, Invoicing.
- Pre-advice Container details on Navis
- Wine Acquittals.
- Arrange and attend Customs Examinations with Wine Inspectors
- Release imported Cargo to various customers.
- Outturn importer container manifest
- Updated Internal System for both export and import stock.
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods
Education
Certificate - Customs Skills Program, Freight Forwarding Industr
School of Shipping
Cape Town2013
Certification - Export Administration & Customs Procedure Level 3
School of Shipping
Cape Town2011
Certification - Health And Safety Representation
Medical Education Centre
Cape Town, South Africa2010
Certification - Wine Exports Workshop
School of Shipping
Cape Town2010
Certification - Communications
North Link College
Cape Town, South Africa11.2009
High School Diploma -
Marian RC High School
Cape Town12.2008
Skills
- Shipping Documentation
- Punctual and Dependable
- Shipment Coordination
- Load Planning Support
- Shipping Procedures
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Logistics Coordinator
Hillebrandgori SA
07.2013 - Current
Senior Customs Controller
HillebrandGori SA
07.2013 - 06.2019
Administrative Clerk
Thrutainers Container Depot
02.2010 - 06.2013
Certificate - Customs Skills Program, Freight Forwarding Industr
School of Shipping
Certification - Export Administration & Customs Procedure Level 3
School of Shipping
Certification - Health And Safety Representation
Medical Education Centre
Certification - Wine Exports Workshop
School of Shipping
Certification - Communications
North Link College
High School Diploma -
Marian RC High School
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