Stephanie James
CRM Manager
Johannesburg,Gauteng
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
CRM Manager
The CRM Lady
Johannesburg, Gauteng
03.2019 - Current
- Managing Fury Motor Group's interaction with current and potential customers.
- Monitoring customer relationship of Sales Consultants and it's respective Dealer Principals.
- Overseeing direct communications with customers through CRM.
- Working closely with all departments to ensure CRM works effectively for all aspects of the company.
- Maintaining quality of data input in Database for Fury Motor Group.
- Providing support to Sales Executives with customer relationship management issues by telephone and e-mail.
- Sending out daily duty reminders to outline specific performance key areas.
- Keeping records of any non-compliance with customer service related issues.
- Ensuring database is segmented effectively for targeted marketing activities.
- Training Sales Executives on utilizing Dealer Management System Pinnacle by Pinewood.
- Teaching staff skills and system knowledge to improve their ability to perform in their roles.
Examination Administrator
Gauteng Department of Education
Johannesburg, Gauteng
11.2016 - 12.2016
• Review and Rectification of marks allocated on scrips
• Quality assurance and Recalculating/Moderating of marks achieved
• Accounting for all scripts which entered marking Centre
• Batching and filing of scripts
• Assistance to Centre Management team
• Scanning examination papers (Data Capturing)
General Administration Assistant
Christian Family Church PUSH
Johannesburg, Gauteng
06.2016 - 07.2016
- Stock take of equipment and consumables
- Asset register creation and maintenance
- Paperwork management
- Filing, indexing
- General office admin
Junior Administration
Iyman Agricultural Holdings (Pty) Ltd
Johannesburg, Gauteng
01.2014 - 12.2014
• Management of filing systems
• Data capturing of products produced per day
Education
BBA - Business Administration And Management
University of South Africa
South Africa 01.2019 - Current
BBA - Accounting And Business Management
University of Johannesburg
Johannesburg 02.2015 - 12.2017
GED -
Benoni High School
Benoni 01.2009 - 12.2013
Skills
Microsoft Office
Self & Time Management
Adaptability
Project Management
Ability to Teach and Mentor
Stephanie James
A young and energetic individual who uses design thinking when solving complex problems. Experience has taught me how to build strong relationships and be a team player across all departments in an organisation. I am creative with Strong analytic, data management, coordination and attention to detail skills. I love developing, increasing my knowledge and enabling those around me to their fullest potential.
References
The CRM Lady
- Occupation: CRM Manager
- Manager and CEO: Mrs Danielle Pretorius
- Contact Number: 082 900 3665
Christian Family Church PUSH
- Occupation: General Administration Assistant
- Finance Manager: Mrs Monica Govender
- Contact Number: 084 508 0611
Gauteng Department of Education
- Occupation: Examination Assistant
- Deputy Centre Manager: Mr M. M Masilela
- Office: 011 736 0612
- Cell: 073 371 2396
- S.E.S Exams
Iyman Agricultural Holdings (Pty) Ltd
- Occupation: Junior administration clerk
- Manager: Mr Joe
- Contact Number: 072 728 3440
Timeline
CRM Manager
The CRM Lady
03.2019 - Current
BBA - Business Administration And Management
University of South Africa
01.2019 - Current
Examination Administrator
Gauteng Department of Education
11.2016 - 12.2016
General Administration Assistant
Christian Family Church PUSH
06.2016 - 07.2016
BBA - Accounting And Business Management
University of Johannesburg
02.2015 - 12.2017
Junior Administration
Iyman Agricultural Holdings (Pty) Ltd
01.2014 - 12.2014
GED -
Benoni High School
01.2009 - 12.2013