Stephanie Cannon

• Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Developed and expanded referral system of service providers to assist clients in attaining services.
• Implemented and developed core counseling programs to meet each individual's specific and varying needs.
• Determined clients' risk of self-harm or other dangerous behaviors.
• Educated clients on dangers of substance abuse and prevention techniques.
• Provided education on mental health topics and resources to clients.
• Adapted counseling techniques to best suit individual needs of each client.
• Listened to clients' concerns and provided encouragement and support.
• Arranged and facilitated therapy sessions for individuals, couples, and families.

• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Boosted cultural awareness by incorporating children's literature from world cultures.
• Assisted manager in all aspects of business operations.
• Greeted guests in with friendliness and professionalism.
• Helped teachers where needed for instance children safety by Scholar Patrol, Sport events, dance and rehearsals, school trips, school events, Soup kitchen for less fortunate ect
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed strong communication and organizational skills through working on group projects.
• Gained strong leadership skills by managing projects from start to finish.
• Strengthened communication skills through regular interactions with others.
• Cultivated interpersonal skills by building positive relationships with others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Help teaching 250 children with dance and performance arts.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Worked effectively in fast-paced environments.
• Identified issues, analyzed information and provided solutions to problems.
• Self-motivated, with a strong sense of personal responsibility.
• Worked flexible hours across night, weekend, and holiday shifts.
• Skilled at working independently and collaboratively in a team environment.

• Learned and adapted quickly to new technology and software applications.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Provided professional services and support in a dynamic work environment.
• Identified issues, analyzed information and provided solutions to problems.
• Proven ability to learn quickly and adapt to new situations.
• Proven ability to develop and implement creative solutions to complex problems.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Removed samples for testing by quality assurance personnel.
• Updated computer systems with actions, corrections, and issues.
• Strengthened communication skills through regular interactions with others.
• Passionate about learning and committed to continual improvement.
• Checked shipments for properly labeling and palletizing to reduce risk of damage.
• Developed and maintained courteous and effective working relationships.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Gained extensive knowledge in data entry, analysis and reporting.

• Prepared files, letters and notices.
• Logged, allocated and managed claims.
• Transmitted case files between offices.
• Scheduled medical appointments and claims depositions.
• Created and updated Excel, Microsoft Word ect tracking spreadsheets.
• Examined reports, accounts, and evidence to determine integrity and accuracy of information.
• Followed up with customers on unresolved issues.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Updated claims system to track claim status and provide relevant information to other department.
• Maintained accurate and up-to-date records of claim information for future reference.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Resolved problems, improved operations and provided exceptional service.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Examined, categorized, and sorted incoming documents.
• Responded to internal and external requests for information.
• Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
• Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
• Maintained physical and computer-based filing systems.
• Monitored and updated filing systems to meet organization standards.
• Restored old files and archived completed files for future reference.
• Created, implemented and monitored filing systems for easy retrieval of records.
• Assisted with document scanning and imaging projects to support accurate file back-up.
• Managed sensitive or confidential files with attention to data security and storage policies.
• Located and retrieved requested documents in accordance with established policies.
• Operated office equipment to scan and copy documents.
• Created reports, correspondence and spreadsheets with Microsoft Office programs.
• Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
• Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
• Classified documents according to specified guidelines.
• Created and printed labels for well-organized filing.

Cashier

• Restocked and organized merchandise in front lanes.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Assisted customers with returns, refunds and resolving transaction issues.
• Built relationships with customers to encourage repeat business.
• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card and check transactions to complete customer purchases.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Learned duties for various positions and provided backup at key times.
• Conducted inventory counts by adding each item in stock and documenting in computer system.

Customer Service

• Provided primary customer support to internal and external customers.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Developed customer service improvement initiatives to decrease customer wait times.
• Maintained and managed customer files and databases.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.
• Handled customer inquiries and suggestions courteously and professionally.
• Processed customer service orders promptly to increase customer satisfaction.
• Utilized customer service software to manage interactions and track customer satisfaction.

Switchboard

• Connected callers with appropriate professional, department, or business.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered calls on 2 rings and engaged customers with friendly, professional demeanor.
• Created and maintained company phone directory with current extensions and staff information.
• Operated switchboard and routed incoming calls to appropriate departments.
• Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Assisted colleagues with achieving task requirements, aiding team productivity and performance.