Stephan Venter
Hospitality
Port Owen Cape Town
Summary
Accomplished General Manager at Craftworks Restaurants & Brewery, adept in operations management and team leadership. Excelled in fostering client relationships, achieving financial stability, and driving sales growth. Implemented innovative strategies, enhancing efficiency and profitability. Proven track record in training development and cost analysis, leading to significant operational improvements.
Overview
21
21
years of professional experience
3
3
Languages
Work History
General Manager
Craftworks Restaurants & Brewery
03.2015 - 05.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Assistant Director of Food and Beverage
Golden Tulip Hotel Albarsha Dubai
02.2008 - 04.2013
- Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
- Negotiated favorable contracts with suppliers, securing competitive pricing on premium ingredients without compromising quality standards.
- .Facilitated regular interdepartmental communication to streamline processes, improve collaboration, and ensure a cohesive guest experience across all touchpoints.
- Mentored junior team members, fostering a positive work environment that promoted professional growth and employee retention.
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
- Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
- Worked with qualified chef to diversify menu with new offerings.
Assistant Lodge Manager
Jabula Lodge
06.2003 - 01.2008
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Organized successful special events that contributed to increased sales figures.
Education
Bachelor of Commerce - Tourism And Hospitality Management
UNISA ( University Of South Africa )
Pretoria 04.2001 -
Skills
- Operations Management
- Customer Relationship Management
- Team Leadership
- Project Management
- Client Relations
- Time Management
- Training and Development
- Relationship Building
- Financial Administration
- Cost analysis and savings
- P&L Management
Timeline
General Manager
Craftworks Restaurants & Brewery
03.2015 - 05.2024
Assistant Director of Food and Beverage
Golden Tulip Hotel Albarsha Dubai
02.2008 - 04.2013
Assistant Lodge Manager
Jabula Lodge
06.2003 - 01.2008
Bachelor of Commerce - Tourism And Hospitality Management
UNISA ( University Of South Africa )
04.2001 -
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