Stephan Swanepoel
Hartbeespoort
Summary
Highly motivated and experienced young person, seeking a position to share and build my skills and contribute to the success of an organization. I am equipped to deal with any situation given to me in the best and most efficient manner possible. I can follow orders as well as hand them out to those who work around me and below me. Dynamic and results-driven professional with diverse experience in branch management, customer service, and film production. Eager to leverage my skills to contribute to a collaborative team environment. Passionate about delivering exceptional service and creating memorable experiences, I am excited to bring my enthusiasm and dedication to your esteemed organization. Let's achieve great things together!
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
BRANCH MANAGER
PostNet
01.2021 - Current
- In charge of overseeing daily operations such as staff scheduling, inventory/stock management & assuring clients satisfaction
- Trained & mentored new employees and made sure they adhere to company policies & standards
- Implement strategies to improve efficiency, customer satisfaction & profitability
- Led a high-performing team, assisting in increasing sales year on year
- Implemented innovative strategies, increasing customer retention
- HURU Certified Administrator - Criminal Record Checks and Credit Reports
- Achieved top branch performance, ranking in the top 10 in North West
- Streamlined operations, reducing costs while enhancing service
- Cultivated strong client relationships, driving repeat business growth
- Trained and mentored staff, resulting in increased productivity
- Executed targeted marketing campaigns, elevating brand visibility
- Enhanced customer satisfaction scores
COUNTER ASSISTANT
PostNet
01.2019 - 01.2021
- Performed various tasks including printing, binding, the sending of parcels (locally & internationally)
- Operated cash registers and processed payments accurately
- Maintained a clean & neat work environment for maximum proficiency
- Made in charge of unlocking and locking the store daily
- Assisted in establishing new PostNet branch
- Delivered exceptional customer service, boosting satisfaction scores
- Managed cash transactions efficiently, reducing errors
- Upsold products effectively where possible
- Resolved customer inquiries swiftly, enhancing loyalty
- Collaborated with team to achieve monthly sales targets consistently
- Utilized POS systems proficiently, streamlining cash up processes
- Received 'Employee of the Month' for outstanding sales performance
CAMERA OPERATOR & RUNNER
Brand Republic
01.2018 - 01.2019
- Assisted camera operators in setting up equipment & capturing footage
- Performed various tasks, including equipment maintenance & troubleshooting
- Ensured the availability of necessary supplies & maintained inventory
- Efficiently managed equipment setup and breakdown
- Demonstrated strong attention to detail in framing shots
- Adapted quickly to changing environments and conditions
- Assisted in editing processes to enhance final products
- Maintained equipment to ensure optimal performance
- Developed strong relationships with crew and talent
- Contributed to projects that received industry recognition
RESTAURANT SERVER
Iron Throne Brewing Co.
01.2017 - 01.2018
- Provided excellent customer service to ensure a pleasurable dining experience
- Took and delivered orders accurately and efficiently
- Maintained cleanliness and organization of the restaurant in general
- Delivered exceptional service, boosting customer satisfaction
- Expertly managed high-volume tables, thus increasing table turnover
- Upsold menu items where possible
- Collaborated with kitchen staff to ensure timely and accurate orders
- Trained new servers, enhancing team efficiency and service quality
- Resolved customer complaints, maintaining a positive dining experience
- Maintained a clean and organized dining area, promoting a welcoming atmosphere
- Utilized POS systems for accurate order processing and payment handling
- Developed strong customer relationships, encouraging repeat business
- Participated in promotional events
CAMERA OPERATOR & RUNNER
Pierre & Pauli Productions
01.2016 - 01.2017
- Operated cameras & equipment during live events & video shoots
- Collaborated with the production team to ensure high-quality footage
- Managed camera setup, framing & positioning for optimal shots
- Demonstrated strong attention to detail in framing shots
- Adapted quickly to changing environments and conditions
- Maintained a positive attitude under tight deadlines
Education
High School Diploma -
Hartbeespoort High
01.2014 - 01.2018
Skills
- Camera operation
- Equipment handling
- Customer service
- Leadership
- Team management
- Communication
- Interpersonal skills
- Time management
- Organizational abilities
- Basic computer skills
- Word
- Excel
- Powerpoint
- Corel Draw
Timeline
BRANCH MANAGER
PostNet
01.2021 - Current
COUNTER ASSISTANT
PostNet
01.2019 - 01.2021
CAMERA OPERATOR & RUNNER
Brand Republic
01.2018 - 01.2019
RESTAURANT SERVER
Iron Throne Brewing Co.
01.2017 - 01.2018
CAMERA OPERATOR & RUNNER
Pierre & Pauli Productions
01.2016 - 01.2017
High School Diploma -
Hartbeespoort High
01.2014 - 01.2018
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