I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Key strengths include building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings with strong organizational skills and strive for Operations Excellence at all times. Ability to handle multiple projects simultaneously with a high degree of accuracy and skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. All these attributes are clearly visible in recent successes achieved as the Head of SSD Operation, which includes landing the inSITE App into the SSD environment which is a first in local banking market and yielded significant business benefits. Other examples of delivering Operational Excellence include record Peak Customer Availability results of 97.1% achieved in October 2023, 92% reduction in Custodian shortages YoY as well as landing key initiatives like Custodian OBR, Leading Light, OED and Digikey in SSD. All contributing to being selected as a winner in the R&C All-stars awards for 2023.
Managing and Supporting daily FNB Self Service Delivery Operations for South Africa and Broader Africa end to end. This includes:
- Staff Recruitment
- Asset Management
- HR & IR Management
- Cash Management
- Vendor Management
- Cost Management
- Project Management
- KPI Tracking
- Reporting
- Collaboration with Internal Partners (Functionality, Balancing, Finance, IT, Site Management, etc.)
- Collaboration with External Partners (SBV, G4s, Fidelity, DN, NCR, TCM, Datacentrix, Swanzo, etc)
Managing the daily SSD Operations in multiple Regions, including Gauteng South, Northwest, Limpopo, Mpumalanga, Gauteng North and eventually the entire Gauteng Province.
Operational Excellence
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