Server Captain
Jupiter Island Club
10.2024 - 05.2025
Steffany Stevens
Server Captain / Server / Reservationist
Cape Town,WC
Timeline
Head Reservationist
Fishers Island Club
05.2024 - 10.2024
Server
Johns island country club
10.2021 - 05.2022
Head Hostess
Mirasol Country Club
10.2018 - 05.2021
High School Diploma -
Fish Hoek High School
2012.01 - 2016.11
Work History
Server Captain
Jupiter Island Club
10.2024 - 05.2025
- Coordinated seamless transitions between courses by efficiently clearing dishes while minimizing disruption to diners'' conversations.
- Supervised private events at the restaurant, coordinating setup, staffing needs, and personalized services for members'' needs.
- Maintained a clean and welcoming dining environment for members/guests, ensuring positive experiences and return visits.
- Managed server team for efficient table coverage and optimal dining experience.
Head Reservationist
Fishers Island Club
05.2024 - 10.2024
- Implemented effective advertisements for events & weekly social events
- Enhanced customer satisfaction by efficiently managing reservation inquiries and providing personalized assistance.
- Reduced reservation errors by implementing a thorough quality control system for all reservations made.
Server
Johns island country club
10.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Head Hostess
Mirasol Country Club
10.2018 - 05.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Overview
8
8
years of professional experience
Education
High School Diploma -
Fish Hoek High School
Cape Town 2012.01 - 2016.11
Skills
- Exceptional leadership
- Team management
- Food safety compliance
- Strong multitasking
- Table management
- Willingness to learn
- Positive and friendly attitude
- Teamwork and collaboration
- Customer service
- Responsible and trustworthy
- Cleaning and sanitizing
- Organization and efficiency
- Exceptional communication
- Event setup
- POS system operations
- Table setting
- High volume dining
- Table bussing
- Fine dining
- ServSafe certification
- Wine service
Summary
Energetic, customer-focused individual with natural ability to create welcoming atmosphere and ensure guest satisfaction. Possesses comprehensive understanding of food and beverage service standards, paired with strong organizational and multitasking skills. Committed to delivering exceptional dining experiences and enhancing team performance.
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