Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Stefanus Philippus Coetser

.
Johannesburg

Summary

Dynamic General Manager with a proven track record at multiple tourist and accommodation locations. Excelling in operations management and customer relationship management. Spearheaded initiatives that enhanced team performance and increased customer retention. Adept at project management and fostering a collaborative environment, driving significant improvements in efficiency and service quality. Hard worker and able to fit into and assist a team in larger projects.

High personal integrity. Able to relate to and create trust in other people. Articulate, confident and a team player, able to motivate and communicate. Dependable and reliable. Creative. Hardworking. Attention to detail. Ethical. Valid drivers license and own vehicle. No criminal record.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Freelance 3D Animation and 3D Modelling Generalist

Freelance
06.2024 - 01.2025
  • Delivered high-quality work consistently, exceeding performance objectives regularly.
  • Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
  • Trained new team members effectively, increasing overall team efficiency.
  • Collaborated with cross-functional teams to drive project completion on time and under budget.

3D Asset Generalist

Pigeon and Crow Studio
03.2023 - 05.2024
  • Collaborated with teams to define, strategize, and implement relevant strategies.
  • Part of a team working on a contractual basis on outsourced 3D assets. Skills include 3D modelling, texturing, lighting and visual effects

General Manager

Elephant Sanctuary
11.2021 - 01.2023
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • processing and setting up of relevant admin systems
  • processing bookings
  • liaison with travel agents and guides
  • stock ordering and stock control of on site curio shop
  • compiling of daily reports to owners

Assistant General Manager

Tanamera Lodge
08.2020 - 11.2021
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Facilitate and process bookings and queries.
  • Guest check-in/check-out duties
  • Front desk operations

General Manager

Dreamfields Guest House
02.2019 - 08.2020
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Guest relations
  • Facilitate and process bookings
  • Process emails and check-in/check-out of guests
  • Duties related to front desk operations
  • Stock take and stock control
  • Breakfast chef and waiter
  • Maintenance and repair
  • Many other hospitality related duties

Bookkeeper

Ray Accounting
01.2018 - 02.2019
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Maintained and processed invoices, deposits, and money logs.

Education

Foundations For Visual Effects Course - Visual Effects

CG Spectrum College of Digital Art & Animation
Online
04.2001 -

Bachelor of Arts - Fine And Applied Arts

Tshwane University of Technology
Pretoria
04.2001 -

SAMTRAC - OHS Officer Training

NOSA
Pretoria, South Africa
04.2001 -

First Aid Training - First Aid

NOSA
04.2001 -

Skills

Operations management

Customer relationship management

Team leadership

Project management

Staff supervision

Team building

Performance improvement

Operations oversight

Customer retention

Leadership and team building

Quality management

Interests

Wildlife

The Arts

Trivia

World History

Cultures

Literature

Philosophy

Photography

Timeline

Freelance 3D Animation and 3D Modelling Generalist

Freelance
06.2024 - 01.2025

3D Asset Generalist

Pigeon and Crow Studio
03.2023 - 05.2024

General Manager

Elephant Sanctuary
11.2021 - 01.2023

Assistant General Manager

Tanamera Lodge
08.2020 - 11.2021

General Manager

Dreamfields Guest House
02.2019 - 08.2020

Bookkeeper

Ray Accounting
01.2018 - 02.2019

Foundations For Visual Effects Course - Visual Effects

CG Spectrum College of Digital Art & Animation
04.2001 -

Bachelor of Arts - Fine And Applied Arts

Tshwane University of Technology
04.2001 -

SAMTRAC - OHS Officer Training

NOSA
04.2001 -

First Aid Training - First Aid

NOSA
04.2001 -

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