Stefanie Kruger

Compiled annual reports for customers in the Oil and Gas, Mining and NGO sectors, Complaint management, Assessed company fitness criteria, Medical Protocol and Health Check Form design.

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Led projects and analyzed data to identify opportunities for improvement.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Developed a training curriculum for medical staff
• Mentoring and Coaching
• Developing Standard Operating Procedures (Technical writing)
• Developing Medical Protocols and health check forms for pre-employment and periodical medicals
• Implemented and onboarded new clients

• Developed team communications and information for meetings.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Actively assisted in identifying new providers to add to the network of independent contractors
• Attended client meetings
• Prepared for workshops
• Quality management and call reviews
• Training
• Recruiting new employees

Assessed medical fitness for duty for expatriates in the Oil and Gas and Mining Sectors

Identified success stories for annual reports

Provided guidance to Occupational Health Nurses

Attended daily virtual ward rounds

Coordinated air ambulance movements, medical repatriations and medical referrals for expatriates in the Oil and Gas, Mining and NGO Sectors.

Conducted Phase III Randomized Controlled Studies including diabetes, Chronic Obstructive Pulmonary Disease and Osteoporosis trials.

Primary Health Care

Trauma Physician at Level 1 Trauma facility in the Public Sector.

Rotated through internal medicine, surgery, pediatrics, obstetrics and gynecology, anesthetic and orthopedic departments.