Summary
Overview
Work History
Education
Accomplishments
References
Certification
Interests
Timeline
Hi, I’m

Stclair Swart

Assistant Food & Beverage Manager
Cape Town ,Western Cape
Stclair Swart

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

11
years of professional experience
7
Certifications
3
Languages

Work History

Le Royal Méridien (Doha)
Doha

In room dining Supervisor
03.2022 - 12.2022

Job overview

  • Managed budget for in-room dining department, carefully monitoring expenses while maintaining quality standards.
  • Ensured compliance with local health codes by conducting regular inspections of the in-room dining area and equipment.
  • Collaborated with hotel management to develop enticing menus tailored to guest preferences and dietary needs.
  • Promoted upselling techniques among team members to increase revenue without compromising guest experience.
  • Oversaw scheduling of room service attendants, ensuring optimal staffing levels during peak hours and special events.
  • Enhanced guest satisfaction by ensuring timely delivery of in-room dining orders and maintaining high-quality presentation.
  • Addressed guest complaints and concerns professionally, implementing solutions to ensure complete satisfaction.
  • Coordinated with other departments to accommodate special requests such as allergy restrictions or surprise amenities for celebrations.

Le Royal Méridien (Doha)
Doha

In Room Dining Assistant Manager
12.2022 - 12.2023

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Supported kitchen staff by expediting food orders for timely service.
  • Assisted in training new Dining Assistants, sharing best practices for optimal team performance.
  • Upheld restaurant policies while assisting guests with dietary restrictions or allergies, ensuring safe dining experiences.
  • Handled cash transactions accurately, processing payments quickly for improved customer satisfaction.
  • Maintained a clean dining environment, ensuring high standards of sanitation and hygiene.
  • Delivered exceptional beverage recommendations to guests, enhancing their meal experience.
  • Monitored dining room inventory and replenished as necessary.
  • Engaged in suggestive selling and other sales techniques.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Onboarded new employees with training and new hire documentation.

Mondrian Hotel (Doha)
Doha

In room dining Supervisor
11.2020 - 06.2021

Job overview

  • Providing hands-on leadership in day-to-day operations supervising directly and assisting the team
  • Assisting in the training of colleagues
  • Supervising cash handling and banking procedures
  • Investigating and resolving complaints regarding food quality, service or accommodations
  • Supervising the mini-bar operation for the hotel
  • Maintaining food and equipment inventory
  • Monitoring setup, maintenance, cleanliness and safety of dining areas
  • Assigning duties, responsibilities, and workstations to employees
  • Ordering of operational supplies.

Mondrian Hotel (Doha)
Doha

In room dining Order Taker
09.2019 - 11.2020

Job overview

  • Assisting guests regarding menu items in an informative and helpful way
  • Recording guest orders accurately and efficiently while honoring all special requests
  • Notifying guests and management of delays in service delivery
  • Developing and maintaining positive working relationships with other departments, to reach a common goal
  • Assisting in increasing the room service and F&B revenue by up-selling when orders are placed.

Mondrian Hotel (Doha)
Doha

In room dining Server
11.2018 - 09.2019

Job overview

  • Providing prompt, courteous, accurate and efficient service
  • Preparing worksheets, calculating and balancing work for the shift and completing log sheet
  • Setting-up and delivering all food and beverage orders in accordance to guidelines, procedures and standards
  • Conducting floor sweeps and retrieving all clearances
  • Monitoring, preparing and delivering floor stock to designated units according to FIFO and check for expired products or prohibited food items
  • Collecting credit card, cash and gift card certificate payments.

Arniston Spa Hotel (South Africa)
Arniston, South Africa

Server
01.2016 - 11.2018

Job overview

  • Independently working with professionalism while maintaining a focus on quality and customer service
  • Assisting guests regarding menu items in an informative and helpful manner
  • Setting-up and delivering all food and beverage orders in accordance to guidelines, procedures and standards
  • Maintaining cleanliness of work areas throughout the day
  • Perform cashiering functions by closing checks and preparing end of shift paperwork.

Diamonds Liquor store (South Africa)
Caledon, South Africa

Cashier
01.2014 - 01.2015

Job overview

  • Providing prompt, courteous, accurate and efficient service
  • Maintain cleanliness of work areas throughout the day
  • Keeping the register accurate through correct billing, payment processing and cash management.

Mondelez (South Africa)
Caledon, South Africa

Merchandiser
01.2013 - 01.2014

Job overview

  • Assisting customers regarding product knowledge in an informative and helpful way
  • Maintaining cleanliness of work areas throughout the day
  • Independently working with professionalism while maintaining a focus on quality and customer service
  • Building and breaking down of promotion stands
  • Ordering of stock in various stores, according to market sales.

Education

Swartberg Senior Secondary School
Caledon, South Africa

Grade 12 ( Matric)
11.2007

Accomplishments

  • Employee of the Month (February) 2019 - Mondorian Hotel Doha
  • Nominated for Employee of the Year 2019 - Mondorian Hotel Doha

References

  • Mohammad Wasif, Operations Manager Banquet and Room Service, mohammed.wasif@lemeridien.com, +974 31000687
  • Anil Kumar, F&B Operations Manager, anil.kumar@kempinski.com, +974 7479 2244
  • Ryan Chineea, Venue Manager - Private Dining and Pool & Beach, sadanand.chineea@kempinski.com, +974 3382 8261
  • Roger Newman, General Manager, rodger@arnistonhotel.com, +27 28 445 9000
  • Kobus Van Zyl, General Manager, +27 28 212 3981
  • Wayne Smit, Area Manager, +27 61216 7870

Certification

Fire Prevention and Fire Fighting

Interests

Reading

Playing Rugby

Listening to music

Timeline

Fire Prevention and Fire Fighting

12-2023

Elementary First Aid

12-2023

Crowd Management & Passenger Safety

12-2023

Personal Survival Techniques

12-2023

Personal Safety & Social Responsibility

12-2023

Security Awareness

12-2023

In Room Dining Assistant Manager

Le Royal Méridien (Doha)
12.2022 - 12.2023

In room dining Supervisor

Le Royal Méridien (Doha)
03.2022 - 12.2022

In room dining Supervisor

Mondrian Hotel (Doha)
11.2020 - 06.2021

Employee of the month

02-2020

In room dining Order Taker

Mondrian Hotel (Doha)
09.2019 - 11.2020

In room dining Server

Mondrian Hotel (Doha)
11.2018 - 09.2019

Server

Arniston Spa Hotel (South Africa)
01.2016 - 11.2018

Cashier

Diamonds Liquor store (South Africa)
01.2014 - 01.2015

Merchandiser

Mondelez (South Africa)
01.2013 - 01.2014

Swartberg Senior Secondary School

Grade 12 ( Matric)

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Stclair SwartAssistant Food & Beverage Manager