STANISLAUS MALAILA
LUSAKA
Overview
20
20
years of professional experience
1
1
Certification
Work History
HEAD - MARKETS OPERATIONS, ZAMBIA
STANDARD CHARTERED BANK ZAMBIA PLC
LUSAKA
08.2005 - Current
- Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
- Maintaining relationships with external vendors and suppliers related to operations needs.
- Identified cost savings opportunities through process optimization initiatives.
- Developing and implementing effective strategies to optimize operational performance.
- Establishing key performance indicators to track productivity, quality standards.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Resolving escalated issues involving customers, vendors or employees.
- Providing guidance and mentorship for junior staff members.
- Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
- Performing root cause analysis of any problems encountered in operations.
- Ensuring compliance with applicable regulations and industry standards.
- Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Actively participating in planning sessions for new projects or initiatives.
- Trained, mentored and motivated employees to maximize team productivity.
- Implemented new operational procedures, resulting an increase in process efficiency.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
Trade Finance Officer - Global Trade Services
STANDARD CHARTERED BANK ZAMBIA PLC
LUSAKA
01.2011 - 12.2014
- Negotiated amendments to existing trade finance documents with customers and suppliers.
- Resolved disputes between buyers and sellers regarding payment terms or delivery issues.
- Provided advice to customers regarding international banking regulations, payment methods, export and import licensing and other relevant topics.
- Coordinated activities between multiple departments in order to facilitate the efficient completion of transactions.
- Assisted in the preparation of monthly management reports detailing performance against targets set by senior management.
- Developed strategies for improving operational efficiency while minimizing risk exposure.
- Analyzed and documented customer trade finance requirements, ensuring accuracy of all documentation.
- Reviewed customer payments for compliance with terms of letter of credit or collection instructions.
- Maintained accurate records pertaining to customer accounts including financial statements, contracts and other documents.
- Processed foreign exchange trades for clients utilizing various online trading platforms.
- Investigated discrepancies in customer payments related to letter of credit or collection instructions.
- Created customer letters of credit, guarantees, collections and other trade finance instruments.
- Managed relationships with correspondent banks in order to ensure timely processing of transactions.
- Monitored and managed the status of all outstanding documentary credits and collections.
- Performed quality assurance checks on all new customer trade finance requests.
- Ensured that internal procedures were followed in accordance with bank policies and regulatory requirements.
- Entered purchase and sales contracts into accounting system and updated pricing details.
- Discussed client financial options to keep customers informed regarding transactions.
- Analyzed customer requirements and recommended efficient investment products.
- Built positive and productive customer connections to drive consistent sales.
- Developed excellent rapport with custom builders to expand opportunities for growth.
- Applied strict company and regulatory standards when producing contracts and documentation.
FINANCIAL MARKET OPERATIONS, OFFICER
STANDARD CHARTERED BANK ZAMBIA PLC
LUSAKA
01.2008 - 01.2011
- Coordinated with other departments such as sales and marketing in order to deliver better services.
- Provided technical support to staff in resolving operational issues or problems.
- Monitored and evaluated performance metrics to ensure operational objectives were met.
- Resolved conflicts between different departments within the organization in an efficient manner.
- Maintained relationships with key stakeholders including customers, suppliers, partners.
- Ensured compliance with applicable laws, regulations and standards related to operations.
- Assisted with the development of operational plans and procedures.
- Implemented changes based on customer requirements or feedbacks received from them.
- Identified potential risks associated with operations and implemented mitigation strategies accordingly.
- Developed reports on operational data such as volume, cost, and quality of service provided.
- Evaluated system performance and identified areas for improvement in order to increase efficiency.
- Reviewed financial information such as budgets, invoices, accounts payable and receivable.
- Improved operational efficiency by optimizing and automating business processes.
- Communicated with departmental leaders to identify and solve daily operations issues.
PROJECT MANAGER, RETAIL BANKING
STANDARD CHARTERED BANK ZAMBIA PLC
LUSAKA
01.2006 - 12.2007
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Managed multiple projects with competing deadlines simultaneously.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Advised other departments on best practices related to managing large-scale projects.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Provided guidance to team members regarding tasks assigned to them.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Led meetings with internal team members, consultants and contractors.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Prepared cost estimates for projects of varying sizes.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Created team objectives and roles with specific goals outlined for each individual.
Education
MBA - General Studies
UNICAF UNIVERSITY
MALAWI03-2022
Associate of Arts - FINANCIAL MARKETS
EXAM READY
UK05-2008
JUNIOR SECONDARY SCHOOL CERTIFICATE
MATERO BOYS SECONDARY SCHOOL
ZAMBIA12-2005
Bachelor of Arts - Applied Economics
UNIVERSITY OF ZAMBIA
LUSAKA12-2004
High School Diploma -
HILLCREST TECHNICAL SECONDARY SCHOOL
ZAMBIA12-1998
PRIMARY CERTIFICATION
CHITANDA PRIMARY SCHOOL
ZAMBIA12-1993
Skills
- Efficiency enhancement
- Data analysis
- Project management
- Vendor management
- Customer service
- Team leadership
- Risk assessment
- Cross-functional collaboration
- Conflict resolution
- Employee training
- Root cause analysis
- Strategic planning
- Calm under pressure
- Cultural awareness
- Critical thinking
- Multitasking Abilities
- Written communication
- Interpersonal communication
- Relationship building
- Computer skills
- Attention to detail
- Verbal communication
- Supervision and leadership
- Team building
Languages
NYANJA
First Language
English
Upper Intermediate (B2)
B2
Certification
- Certificate in ACI operations
- MBA
- Degree in Bachelor of Arts, Economics
- Several internal certificates within Stanchart - on Risk; Compliance; Money Laundering; Cyber Security Operations; etc etc
Timeline
Trade Finance Officer - Global Trade Services
STANDARD CHARTERED BANK ZAMBIA PLC
01.2011 - 12.2014
FINANCIAL MARKET OPERATIONS, OFFICER
STANDARD CHARTERED BANK ZAMBIA PLC
01.2008 - 01.2011
PROJECT MANAGER, RETAIL BANKING
STANDARD CHARTERED BANK ZAMBIA PLC
01.2006 - 12.2007
HEAD - MARKETS OPERATIONS, ZAMBIA
STANDARD CHARTERED BANK ZAMBIA PLC
08.2005 - Current
MBA - General Studies
UNICAF UNIVERSITY
Associate of Arts - FINANCIAL MARKETS
EXAM READY
JUNIOR SECONDARY SCHOOL CERTIFICATE
MATERO BOYS SECONDARY SCHOOL
Bachelor of Arts - Applied Economics
UNIVERSITY OF ZAMBIA
High School Diploma -
HILLCREST TECHNICAL SECONDARY SCHOOL
PRIMARY CERTIFICATION
CHITANDA PRIMARY SCHOOL
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