STANFORD JOHNSON
Paarl,South Africa
Summary
Experienced IT Engineer with over 10 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the IT industry.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
IT Engineer
Doehler South Africa
Paarl
08.2023 - Current
- Provide 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Updated service users on ticket progress, escalating urgent issues for swift action.
- Managed inventory of IT equipment, aiding in budget control.
- Documented support calls and resolutions for professional records.
- Coordinated with vendors during procurement of IT hardware and software, ensuring best value for money spent.
- Collaborated with other IT professionals to address complex issues effectively.
- Performed regular audits on IT systems identifying areas of improvement.
- Improved network efficiency by installing and configuring new hardware and software.
- Resolved technical faults across varied technologies, including servers, routers and hardware.
- Tested function of peripheral equipment and completed quality repairs.
- Planned installations, additions and upgrades carefully to minimize service user disruptions.
- Assisted with building and installing Server Racks.
- Monitored and Configured network device such as Extreme Network Device and FortiGate Firewalls.
- Troubleshooted and resolved issues with SAP(ERP),Citrix, O365 and Azure.
- Troubleshooted and resolved various issues hardware such as Production Terminals, Label Printers and Cameras in Production Areas.
- Supported roll-out of new operating system across all office computers whilst minimizing disruption to staff workflow.
- Prepared equipment for staff use, installing cables, operating systems, and software.
Internal IT Support Engineer
Cloud Direct
Cape Town, South Africa
11.2016 - 07.2023
- First point of contact for error reporting.
- Resolving Onsite/Remote End-User Support for users based in United Kingdom and South Africa.
- Provide 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Configured hardware, devices and software to set up workstations for employees including Windows and Mac.
- Working with various ticketing systems including Service Now and CRM.
- Administered, supported and monitored Windows servers by proactively resolving and maintaining servers.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Engaged end users and answered questions via email, phone, website live chat and in forums.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Diagnose and resolve issues within Microsoft Azure and logging Support cases to Microsoft to resolve issues.
- Administer and Managing Office 365/MS Exchange.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
Tier1 IT Engineer
iSquared
Cape Town
01.2016 - 11.2016
- Prepared new laptops and desktops for deployment by installing proper software and operating systems.
- Worked with hosted environments, Remote Desktop\Terminal Servers, On premises servers and workstations.
- Providing support to users and being first point of contact for error reporting.
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
- Resolved desktop issues remotely and On-site.
Education
Diploma in IT Network Integration Specialist - Information Technology
Prestige Academy
Cape Town 01.2012 - 11.2015
NQF level 4 - Matric
New Orleans Secondary
Paarl 01.2011 - 12.2011
Skills
- Router and Switch Configuration
- Threat Management
- Windows Server Administrators
- Microsoft Office365
- Cloud services
- Remote support
- Microsoft Azure
- Software diagnosis
Hobbies and Interests
- Movies
- Music
- Video Games
- Football
- Camping
Timeline
IT Engineer
Doehler South Africa
08.2023 - Current
Internal IT Support Engineer
Cloud Direct
11.2016 - 07.2023
Tier1 IT Engineer
iSquared
01.2016 - 11.2016
Diploma in IT Network Integration Specialist - Information Technology
Prestige Academy
01.2012 - 11.2015
NQF level 4 - Matric
New Orleans Secondary
01.2011 - 12.2011
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