Stacy Boodhoo
Banking, Financial Markets, Administrator
Northwold, Johannesburg
Summary
My name is Stacy Boodhoo , I have many years of experience gained in various roles within different companies.
I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
I was one of the many unfortunate to have lost their job due to the national shut down during 2020-2021.
I was fortunate in finding employment in 2022 to meet immediate financial constraints however being with the company for 6 months, I feel that their is minimal growth, I have much more potential and would love the opportunity to interview with your company.
Thank you for taking the time to consider me.
Regards,
Stacy
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Company Administrator
Converged Telecoms
Johannesburg
10.2022 - Current
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Directed business processes from conceptualization through end-user delivery.
- Observed all laws, regulations and other applicable obligations.
- Processed employee expense reports quickly to prevent delays in payouts.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Developed monthly reports.
- Managed day-to-day development issues.
- Streamlined workflow.
Accounts Manager
Standard Bank
Johannesburg
05.2015 - 09.2021
- Identified partnership opportunities and established favorable business connections.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Generated financial and operational reports to assist management with business strategy.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Lead a team of 6 Account Managers to reach their goals.
- Managing a portfolio of 500 clients, along with the Relationship
- Manager
- Held excellent relationships with clients in my portfolio and provided 10/10 service
- Actively selling the Wealth Offering
- Processing vehicle finance and Home loan finance applications
- Passing on leads to SBFC partners as well as acquiring leads from the various branch partners
- Assisting high profile clients with all their account queries, making banking as easy as possible for their hectic lifestyles
- Excellent knowledge of banking products and systems.
Creditor’s clerk
Brick Warehouse
Johannesburg
01.2014 - 05.2015
- Closely assisting the Financial Manager and Managing Director with all their admin needs
- To take responsibility for the accurate processing and reconciliation of all documents for payment
- Capturing and processing all invoices
- Ensuring that all payments that are paid comply with the set standards and contain all the necessary required information
- Capturing invoices into Pastel from all supporting documentation supplied by the Finance division
- Ensure that all invoices and supporting documentation is complete and approved
- Ensure transactions are properly recorded and entered the computerized accounting system
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintain the accounts payable systems to ensure complete and accurate records and file all documentations.
Transactional Banker
Standard Bank
Johannesburg
12.2010 - 06.2013
- Held excellent relationships with clients in my portfolio and provided 10/10 service
- Processing vehicle finance and Home loan finance applications
- Passing on leads to SBFC partners as well as acquiring leads from the various branch partners
- Assisting high profile clients with all their account queries, making banking as easy as possible for their hectic lifestyles
- Excellent knowledge of banking products and systems
- Excellent teamwork with my private banker as well as my colleagues in the Suite
- Upholding the banks values and standards with the highest regard.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Ran errands and provided general office support in a professional environment.
Receptionist
Standard Bank
Johannesburg
06.2008 - 03.2010
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information on excel spreadsheets and ran reports or generated graphs using data.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Admin/Sales Officer
Super Rent
04.2006 - 02.2007
- Captured quotes, pro-former and invoices
- Renewed Vehicle Registration documents
- Finalized timesheets for staff.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ran errands and provided general office support in a professional environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Telesales consultant
Impact Distributors
Johannesburg
02.2005 - 03.2006
- Telephonically sold companies products
- Attending to account, product, or general queries
- Captured quotes, pro-former and invoices
- Always ensured customers were happy and satisfied with our products
- Deadlines and sales targets were met to the fullest.
- Completed daily cold calling and outreach to build sales pipeline.
- Asked pertinent questions to understand customer requirements.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Called prospective customers in designated market area to qualify leads.
- Qualified leads and set up customer appointments for outside sales team.
- Completed daily and weekly sales reporting using assigned tools.
- Followed up with customers to solicit further sales.
- Recorded and updated customer information in online systems.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Informed current and prospective customers of promotions and new or upgraded products.
- Built relationships with customers using strong persuasion and active listening skills.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Utilized sales techniques to build customer interest and close sales.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Overcame objections using friendly, persuasive strategies.
Education
High School Diploma -
Richards Bay Secondary
Richards Bay 01.1999 - 12.2003
Financial Markets Certificate NQF 6 - Finance, Investments And Banking
Academy of Financial Markets
Johannesburg 01.2019 - 01.2020
Financial Markets Certificate NQF 5 - Finance, Investments And Banking
Academy of Financial
Johannesburg 01.2018 - 12.2018
Skills
Advance Knowledge of Office 365
Microsoft Excel
Relationship BuildingVast knowledge of banking systems
Excellent time managementCommunication/People SkillsMeticulous attention to Detail
Team playerInvoicing
Budget Management
Collections
Account Reconciliation
Cost reviewing
New account creation
Account verification
Order management
SAP, CRM, Sales Force
Outbound telephone marketing
Goals and performance
Checking quotes
Operations
Vendor relations
Product and service sales
Team Training
Relationship building and management
Account management
Account servicing skills
Coordinating documents
Account oversight
Collaborating with designers
Client rapport
Prioritizing workflows
Account development
Staff Management
Lead prospecting
Tactical planning
Upselling
Client Development
Sales analysis
Systems and software programs
Networking skills
CRM Systems
Business process optimization
Customer rapport
Brand Management
Database Management
Timeline
Company Administrator
Converged Telecoms
10.2022 - Current
Financial Markets Certificate NQF 6 - Finance, Investments And Banking
Academy of Financial Markets
01.2019 - 01.2020
Financial Markets Certificate NQF 5 - Finance, Investments And Banking
Academy of Financial
01.2018 - 12.2018
Accounts Manager
Standard Bank
05.2015 - 09.2021
Creditor’s clerk
Brick Warehouse
01.2014 - 05.2015
Transactional Banker
Standard Bank
12.2010 - 06.2013
Receptionist
Standard Bank
06.2008 - 03.2010
Admin/Sales Officer
Super Rent
04.2006 - 02.2007
Telesales consultant
Impact Distributors
02.2005 - 03.2006
High School Diploma -
Richards Bay Secondary
01.1999 - 12.2003