Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Stacey Wilson

Stacey Wilson

Kenwyn

Summary

I am a dedicated and motivated Traffic Manager with experience navigating project lifecycles from inception to completion under fast paced environment. I am a fast learner and I excel under pressure. I am an enthusiastic communicator and a team player who has worked with many internal and external stakeholders, always at the front of communication.

Overview

15
15
years of professional experience

Work History

Agile Scrum Master

Woolworths
07.2024 - Current
  • Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
  • Streamlined release processes through close coordination between development teams and operations staff.
  • Developed custom Scrum boards for better task tracking and transparency within the team.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

Traffic Manager

CAPE UNION MART
01.2024 - 05.2025
  • Managed full project lifecycles for efficient end-to-end delivery.
  • Manage the creative teams capacity measured daily and weekly.
  • Ensure a smooth workflow between all clients and stakeholders from inception to end of project lifecycle.
  • Liaison between clients and various stakeholders, keeping them informed and managing expectations regarding project status and updates.
  • Managed all personnel queries such as late coming, work from home allowances and performance management.
  • Achieved tight deadlines across complex, time-critical projects to maximise client trust and meet objective delivery.
  • Set up and host weekly, monthly meetings and stand up within marketing department. Handled minute taking for meetings.

Traffic Coordinator - Project Coordinator

2U / GETSMARTER
11.2021 - 10.2023
  • Tracking and disseminating information of deliverables within marketing department.
  • Creating schedules for the timely delivery of projects from inception to completion.
  • Ensuring a smooth workflow of project lifecycle.
  • Manage the marketing creative resource studio capacity daily and weekly.
  • Continually liaise with internal and external stakeholders informing them of project status and updates.
  • Identify and mitigate any roadblocks before and during project lifecycle

Project Coordinator

OCTOTEL
08.2020 - 11.2021
  • Booking 30 installation appointment slots per day
  • Coordinating 30 technicians schedules daily.
  • Consulted with clients to better understand their needs, goals requirements and determine best course of action.
  • Designed, planned, created, implemented and monitored all aspects of the project.
  • Shared information and worked collaboratively with team members to achieve project objectives.
  • Evaluated project risks and problems and provided recommendations for mitigation.
  • Assessed project progress and created project status reports to keep project managers and stakeholders informed.

Progressive Online Travel Company Voted Best Online Travel Agency in Africa 2018.

TRAVEL DREAMS ( STAFF TRAVEL CORPORATION )
07.2018 - 05.2020
  • Selling travel options to clients from land, air, rail, car hire via online platform from calls to email as well as well as social media.
  • Assisted customers with varied enquiries, upholding exceptional customer service standards with each interaction.
  • Processed customer payments via company CMS and payment platform, complying with company procedures for payment processing tasks.
  • Liaised with travel partners to manage bookings and schedules.
  • Maintained thorough knowledge of product and package availability for maximum sales opportunities.
  • Provided detailed, tailored travel advice and bookings for customers, meeting individual needs and budgets.

Travel Expert

FLIGHT CENTRE
05.2017 - 06.2018
  • Selling travel options to clients from land, air, rail, car hire.
  • Organised all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation.
  • Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
  • Developed travel itineraries for clients based on budgets and client needs.
  • Scheduled meeting with customers to determine specifications and preferences and curate travel plans.
  • Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.

Team Manager

WEBHELP
07.2016 - 04.2017
  • Managing a team of 15 advisors in a Webchat and telephony department.
  • Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
  • Scheduled weekly projects, anticipating timelines for milestones and completion dates.
  • Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
  • Supervised and mentored staff in 1:1 sessions, driving attainment of individual KPIs.
  • Built and maintained relationships with team, increasing motivation and team spirit.

Operations Administrator

WEBAFRICA
06.2016 - 07.2016
  • Headed up a brand new department
  • Handled all new clients as well as suppliers that came on board to determine needs.
  • Advised on administrative processes for member services.
  • Hired and evaluated associates and management staff to add to workforce and meet demands.

Advanced Agent

WEBAFRICA
11.2014 - 05.2016
  • Technical support advisor via telephony, email and online chat medium.

Call Centre Advisor

MWEB
09.2013 - 10.2014
  • Effectively dealing with customers billing enquiries related to their home phone line and broadband.
  • Adapted to feedback to enhance performance and customer experience.
  • Kept customer records updated and accurate by asking details during calls and documenting onto CRM system.
  • Operated remote access software to troubleshoot and repair systems.
  • Resolved customer queries, complaints and technical issues with excellent analytical skills.
  • Used excellent listening skills to identify sales opportunities for product or service cross-selling.

Tier 2 Technical support advisor

IINET
03.2010 - 08.2013
  • Providing customers who are Australian based with customer support with regards to an internet service provider.
  • Helped customers set up new systems, applications and software.
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
  • Addressed and resolved SLA issues promptly using an OTRS system.
  • Provided clear and concise step-by-step technical support to guide clients.
  • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
  • Used support tickets to track and speed up incidents.
  • Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.

Education

UCT Project Management short course -

01.2022

Imsimbi Team leader course -

03.2016

GCSEs -

DonedoneMonday.comWebAfricaNorman Henshilwood High School
12.2006

Skills

  • Project Management
  • Schedule management
  • Data input
  • Written and verbal communication
  • Organisation
  • Stakeholder management
  • Team facilitation
  • Sprint retrospective facilitation
  • Resource allocation
  • Backlog management
  • Leading scrum meetings

Accomplishments

  • At WebAfrica I was one of the TOP 15 performers in the company who achieved top results and was awarded a trip to Mauritius.
  • At Flight Centre I achieved Top Novice Award 5 times in 10 months and I also achieved 2 personal bests within 10 months.
  • At Travel Dreams, I have achieved personal best twice in the last 6 months and was top consultant currently top consultant in my team.
  • I completed a UCT Project Management short course in 2022.

Timeline

Agile Scrum Master

Woolworths
07.2024 - Current

Traffic Manager

CAPE UNION MART
01.2024 - 05.2025

Traffic Coordinator - Project Coordinator

2U / GETSMARTER
11.2021 - 10.2023

Project Coordinator

OCTOTEL
08.2020 - 11.2021

Progressive Online Travel Company Voted Best Online Travel Agency in Africa 2018.

TRAVEL DREAMS ( STAFF TRAVEL CORPORATION )
07.2018 - 05.2020

Travel Expert

FLIGHT CENTRE
05.2017 - 06.2018

Team Manager

WEBHELP
07.2016 - 04.2017

Operations Administrator

WEBAFRICA
06.2016 - 07.2016

Advanced Agent

WEBAFRICA
11.2014 - 05.2016

Call Centre Advisor

MWEB
09.2013 - 10.2014

Tier 2 Technical support advisor

IINET
03.2010 - 08.2013

Imsimbi Team leader course -

GCSEs -

DonedoneMonday.comWebAfricaNorman Henshilwood High School

UCT Project Management short course -

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