Sphumelele Lethiwe Zama
Durban
Summary
Detail-oriented Accounts Administrator with a strong background in financial management and administrative support. Demonstrates a proven ability to streamline payment processes, maintain regulatory compliance, and improve operational efficiency. Experienced in managing client communications and resolving payment issues with professionalism and accuracy. Committed to contributing to a forward-thinking organisation by delivering reliable administrative and financial support.
Overview
2
2
years of professional experience
Work History
Accounts Administrator
Regent Business School
Durban
05.2023 - Current
- Streamlined processes for accounts payable operations focused on debit order system.
- Processing Payments: Ensure that debit order details are accurately captured so that payments are processed correctly by debiting students' bank accounts on specified dates, according to the agreed term
- Handling Disputes: Manage and resolve any payment disputes or discrepancies, including investigating failed payments or unauthorized debits.
- Monitoring Transactions: Track and monitor the debit orders to ensure successful processing and resolve any failed or declined payments.
- Customer Communication: Handle communication with customers regarding their payments, including informing them of any changes to payment schedules, issues with payments, or successful transactions.
- Compliance: Ensure compliance with relevant financial regulations, industry standards, and internal policies when processing debit orders.
- Record Keeping: Maintain detailed records of all debit orders, transactions, and related correspondence for audit purposes.
- Reporting: Provide Monthly reports on payment collections and unsuccessful/failed debit orders to relevant stakeholders.
- General accounts assistance.
Student Advisor
Regent Business School
02.2023 - 05.2023
- Assisted Students with registration processes and answered their questions regarding documents required.
- Resolved student complaints in an efficient manner while maintaining excellent customer service standards.
- Reviewed applications for accuracy prior to submitting them for processing.
Till Operator
Woolworths
Durban
11.2022 - 12.2022
- Handled all transactions with integrity and honesty
- Resolved customer complaints promptly while keeping management informed of any issues that arose during shifts.
- Counted money at beginning and end of shifts to track daily deposits into bank accounts.
- Assisted customers with returns and refunds in a timely manner.
- Provided excellent customer service by maintaining positive attitude towards customers' needs.
- Adhered to company policies regarding cash handling procedures.
Education
Financial Management (in Progress)
UNISA
DurbanSkills
- Software tools : Microsoft Office (Excel, Word, PowerPoint), Google Suite, SAGE
- Attention to detail
- Information gathering and analysis
- Time management
- Spreadsheet Management
- Problem-solving
- Data entry and management
- Communication: Clear written and verbal communication
- Adaptability: Willing to learn new things and adjust to changes in the work environment
Hobbies
- Gardening/Subsistence Farming
- Gym
- Travelling
- Reading
- Cooking and Baking
- A 30 Seconds Expert
- Fun runs
Languages
Zulu, English
First Language
Xhosa
Advanced
C1
Afrikaans
Beginner
A1
Timeline
Accounts Administrator
Regent Business School
05.2023 - Current
Student Advisor
Regent Business School
02.2023 - 05.2023
Till Operator
Woolworths
11.2022 - 12.2022
Financial Management (in Progress)
UNISA