SPHUMELELE MHLONGO

Order Processing/Capturing/Checking Pricing
 Hotkey - Westpack, Game, Makro, Builders, TAL, Pick n Pay, and other Head Office generated
orders including export orders.
 Process electronic orders received from customers and/or sales representatives
 Request purchase orders from the sales team where not received.
 Request authorisation numbers from customers before invoicing UMS, Shield, BEC, OK Group, Spar
KZN and any new requirement from a customer.
 First order processing relating to any new and ongoing projects.
 EG: New process for Boxer first orders
 Boxer order checks to avoid duplications
 Process COD’s by sending proforma invoice for payment and follow up with all relevant
stakeholders.
 Queries and liaising with Accounts department on overdue accounts before orders can be invoiced.
 Updating pickslips where necessary and obtaining approval from Sales management team (E.g.,
Specials/ Deals/ Bespoke pricing, and add on’s).
 Correcting and/or amending of pickslips when needed – ensuring pricing remains correct.
 BTS order processing
 sales@natstat order monitoring
 Ensuring official purchase orders are received and checked against pickslip.
 Order follow ups.
 First line of contact for communicating and resolving issues identified on orders with customers.
 Processing of customer quotations from sales team and NS mailbox.
 Process staff orders.
 Back up for order tracking when required.
Customer portal monitoring
 Daily checks on various customer portals for orders

Office Administration
 Answering switchboard, transferring calls, taking messages
 Daily Monitoring of the NS Mailbox
 Weekly batched reports to sales team
 Printing weekly concise for Reps (Monday to Wednesday) as well as ad hoc requests
 General office administration
 Cross functional department assistance when needed.
 Back up for credit processing
 Back up to sales administration
 Back up to invoicing
 Promo/deal monitoring and amending of pickslips when necessary
 Ordering of office consumables and follow ups
 Ordering of stationery for office
General
 Fleet management admin assistance
 General assistance between the various teams and Senior Management
 Assistance with annual/bi-annual stock take

• Oversaw portal data management tasks to ensure data integrity and accessibility.
• Executed data processing operations to streamline workflows and improve efficiency.
• Managed call cycle maintenance and execution for optimal operational performance.
• Conducted ad hoc data collection and maintained reporting standards to support decision-making.
• Maintained store information to ensure accurate and up-to-date records.
• Administered systems and programs to enhance operational capabilities.
• Provided general administrative support to the Client Services and Operations departments.

• Facilitated the overall functioning of the Trax application and system, including app usage, representative changes, and store modifications.
• Served as the first line of support for users of the Trax application, addressing inquiries and troubleshooting issues.
• Generated Trax reporting and ensured compliance with internal standards.

• Executed data processing by identifying and rectifying data errors.
• Conducted checks on store payments submissions to ensure compliance.
• Handled ad-hoc duties and queries promptly and effectively.
• Reviewed and approved photos on the Business Manager system daily for accuracy.
• Performed manual capture of call forms on the SparInc system as necessary.
• Managed call forms, ensuring that any input errors are promptly deleted from the system.
• Compiled execution and compliance reports by extracting information from the system to create progression/status reports as per Client Services managers' specifications.
• Delivered general administrative support to the Client Services team as required.
• Oversaw Duracell POS ordering, stock on-hand reporting, and transfers in conjunction with team requirements.
• Assisted in report building and creation of photo albums as needed.